Business Analyst Resume

SUMMARY

An astute, diligent, and results - driven IT Professional with nearly 9 years of experience in Information Technology, SDLC & PMLC, and Social Media Management, with solid exposure on Digital Marketing Platform, SEO, and Google AdWords
Instrumental in Data Transmission, Message Switching, and Network Architectures, while working in Agile Framework and JIRA Software, handling Business Analysis and Project Management projects, and dealing in Customer Service, Cyber Security, Data Protection, and Critical Infrastructure roles
Robust management, problem-solving, critical-thinking, organizational, analytical, self-management, inter-personal, and consultative etiquettes, with skills in evolving product strategy based on research, data, and industry trends, backed by a sustained focus on customer service, quality, ownership, and verbal communication

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Designed software, outsourced app development and web development projects, and ensured their completion as a part of the SDLC
Coordinated the social media management matters for the university’s master’s department handling 5000+ international students
Administered the operations of several student user adoptions of the platform by establishing communications, training, and documentation to enable the university in successful running of the IT platform

Confidential

Business Analyst

Responsibilities:

Mentored a team of 20 members supporting the client’s 24/7 resolution process of technical issues pertaining to the market development of the company’s projects
Identified and screened potential business opportunities by following up new leads via in-house tools, building new databases, and sending mass-mailers
Collaborated with the technical team and provided them with requisite knowledge support so as to attain required customer satisfaction goals

Confidential

Business Analyst, Sr. Tech Support, and CS

Responsibilities:

Functioned very closely within the agile framework and handled the projects across several stages of designing, developing, testing, and delivering
Purchased domains and server spaces as per client’s requirements and served as a single point of contact for several projects
Gathered expertise in monitoring and analysing video footages and generating reports to maintain security as a part of the cyber security program
Created daily reports and data for storage via extensive usage of Windows 7, 10, and Office 365 and MS Office 10, 16
Oversaw the daily usage of software’s like JIRA and BPM

Confidential

Digital Admin Manager / IT Project Manager

Responsibilities:

Harmonized closely with the Product Owner / Product Manager, QA Manager, Business Analyst, and Product Specialist
Collaborated to direct the product roadmap towards several executable projects
Developed process knowledge to translate to business and technical requirements between teams and clients