SUMMARY

• Result - oriented IT professional with 12 years of experience in the creation, deployment, testing, and implementation of software solutions for various industries. Trained and experienced in analyzing and implementing projects of Oracle, Analytical/Business intelligent (OBIEE) MDM, PeopleSoft, Salesforce (SFDC- Sales Cloud, Service Cloud, Chatter, data migration), CRM, ERP, Digital Asset Management (Open Text Media Manager) Product Information Management IVR, Einstien Ananlytics(AI) Mulesoft(ESB) and Content Management Systems(CMS), .
• Very diverse work experience includes manufacturing, healthcare, Utilities, Food, Internet and Insurance domains, and E-Commerce.
• Wide-ranging software development, testing and implementation experience related to Utilities, Insurance, manufacturing, E-Commerce, Food, Software, Medical, Education, Real Estate and non-profit organizations
• Highly experienced in software testing. Developed processed focused testing strategies outlining in detail the testing process for Components & Functional Testing, Integration Testing, Performance Testing, and UAT testing.
• I have led overall testing efforts for projects. Defined defects flow for each phase of testing, defined resource responsibilities, created a process for validation and verification of defects. Responsible for defect tracking. Led the daily testing status meetings and managed the communication for testing status.
• Possess a comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experienced in the deployment and administration of Salesforce. Involved in declarative configuration, such as Page layout, custom formula fields, validation rules, workflows, identity, and access management
• Experienced in management of requirements throughout the Software Development Life Cycle (SDLC) (Waterfall & Agile - Scrum) and Software Testing Life Cycle (STLC). Analytical skills with an ability to transform the needs of business users and stakeholders into functional/technical requirements. Developed Epics, Themes, and user stories also documented Acceptance Criteria for user stories using "Gherkin Syntax" approach.
• Adept at producing vivid and high-quality deliverables like: Business Case, current state analysis document, gap analysis document, project vision document, solution vision document, business process design document, business requirements documents (BRD’s), functional design document, test strategy, test plan, use case model documents, data mapping, data analysis and data validation.
• Have in-depth knowledge and experience in various test automation and defect tracking tools: Application Lifecycle Management ( ALM), Jira, Clear Quest, HP IBM Rational Manager, Load Runner, Web-Services. Also experienced in software testing methodology and writing Test Plans, Test cases, compiling test data, tracking and reporting bugs/defects, and preparing of Requirement Traceability Matrix (RTM). Extensively used Microsoft tools: Visio & Project.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst /MDM

Responsibilities:

• Responsible for all the deliverables for the projects (BRD, Functional design, Solution Design)
• Worked with the technical team to document solutions for business requirements
• Defined Primary & Secondary hierarchy (Yellow & Blue folder)
• Documented current processes and To-Be process: Highlight re-engineered and process change in the To-Be process.
• Worked with technical and business stakeholders to design and customize the pages layouts/UI
• Identified points in the business process where enhancement like SmartSheets for bulk uploads, email triggers and workflows t be utilized to minimize or eliminate data quality issues.
• Worked on the dashboards based on the workflows to help the marketing team in Product enrichment process and maintenance of the data
• Wrote user stories and acceptance criteria
• Documented data dictionary and compiled data model
• Documented API required for integrations with upstream and downstream interfaces.
• Designed E-retailers template for data syndication and asset metadata, export template for region vice.
• Involved in the testing phase - System & UAT (Test strategy, test scripts, defects validation, defects assignment, etc.
• Successfully implement Stibo for the Canada market, including the French version for B2B products. Identified fields for French translations for the French version website and captured business rules in regards to technical, regulatory documentation and digital assets visibility in a region based on user regionalization and target market field status.
• Worked with Salsify vendor for implementation to automate data syndication to e-retailers like Amazon, Walmart & Target.
• Captured all the data requirements, data model and data mapping from Source systems to the target systems.
• Handle all the Stibo related enhancements and changes requested by the business.
• We have implemented Data Governance in Stibo, utilizing Stibo out of the box features like data profiling, data policy, and global dashboards.
• I have worked with the technical team to seamlessly integrate Digital Asset Management (DAM) tools with Confidential and associate with relevant product attributes and metadata as required by the business.
• Confidential - Product Demo for the skateholders
• Compiled Business and functional requirements for the Confidential project.
• Created mockup for the landing pages or the storefront with a focus on the different elements like Header & Footers, Banner, Splash, Featured product, navigating menu, Product item menu, quick widgets.
• Compiled Gap Analysis document identifying Business Requirements that need customization and also documented workaround solution for the requirements which did not have out of the box solution.
• Defined, managed, and verified project solutions from a holistic viewpoint, translated business requirements into functional requirements by providing OOTB best practice solutions and worked with Technical architects as required for potential custom solutions

Confidential

Tech Lead/Solution Design

Responsibilities:

• I made a B2B tool presentation in the kick-off meeting to the stakeholders and business group.
• Worked with Business to document the project objectives and milestones for the MVP phase.
• Analyzed Business Requirements and created overall Achritechure “To-be” design.
• Based on the requirements, compiled a solution design document identifying what can be achieved by configuration and customization.
• Compiled data model for the Product detail page, Product Search page, Product list page. Identified the digital image layout and metadata for the storefront.
• Created mockup for the landing pages or the storefront with a focus on the different elements like Header & Footers, Banner, Splash, Featured product, navigating menu, Product item menu, quick widgets.

Confidential

Salesforce Business Analyst

Responsibilities:

• Worked with Sales Optimizer group to develop user training materials for live and virtual training sessions.
• Conducted training for users nationally and internationally (Canada & UK)
• Managed the training sessions for groups at least 30 trainees at a time, which includes Brokers, RA, and supporting staff for "Property Deal Management."
• Integrated ZoomInfo, D&B Hoovers for lead generation in Salesforce and customized Lead Object to capture leads from these databases including validation rules to avoid duplicates
• Worked with Business to develop new functionalities in Salesforce related to Deal visibility and Stale Opportunity management.
• I have worked with developers and testers to integrated Outlook with Salesforce.
• Document requirements for a Ticketing platform for all the business lines and developed it in Salesforce using Case Management functionality.
• I have initiated the process to streamline Property Deal Management functionality and created new processes and workflows.
• Analyzed the “Office of Foreign Asset Control (OFAC) and document requirements for compliance. Worked with developers, Confidential & Wakefield Compliance Dept, and implement compliance requirements.
• I have worked with UK based team to analyze and implement General Data Production Regulation (GDPR) compliance requirements. GDPR is a European Economic (EU) law on Data protection and privacy of all individuals in the EU.
• Worked with Solution Architect to design and implement Agile Accelerator to manage Agile/Scrum. Migrated data from Jira to Agile Accelerator.
• I have interacted with the Business to develop user stories and compile Acceptance Criteria using the Gherkin Syntax approach.
• Implemented SteelBrick CPQ and integrated with Salesforce. Documented business requirements and solution design documents along with “Docu Sign” functionality for the project.
• Worked with the Sales team in training the end-users for the new tools and interfaces.

Confidential, Schaumburg, IL

Tech Lead/Solution Design (LMS/CRM)

Responsibilities:

• I led the efforts in the implementation of a Learning Management System (LMS) and integration with Salesforce.
• Worked with the core project team to establish project implementation strategy in three stages (Proof of concept, Soft Launch & Go-Live)
• Designed templates for the project
• Analyzed the existing systems, documented current state and functionalities
• Worked with Business to validate the current state and also included future state requirements.
• Worked with external product vendors for a product demonstration to stakeholders (Products: LMS, Shopping cart & scheduling tools)
• Worked on the data model for the new environments, identifies data fields, and compiled data mapping documents.
• Compiled overall solution design document, which reflects the final status of the system architecture along with data flow and details for functionalities, each interface will house. Interfaces included but not limited to Salesforce, Docebo, Kentico (CMS), Confidential (Shopping Cart), Apttus (CPQ), and Field Services (Scheduling tool).
• Worked on the customization of Confidential features like Header, footer, Splash, Spotlight, Featured product, Right & Left navigation panel and Widgets ( Wishlist, Cart View, Quick Order)
• Documented price model requirements for Confidential utilizing features like Bundle prices, dynamic Bundle price, Aggregated Price & Contract Price.
• Documented Business Requirements for Confidential Effective account, Account profile, Shopping Cart, and Storefront Layout.
• Identified the Business process and critical functionalities in each business process for testing in “Proof of Concept phase."
• I have worked on Salesforce objects, custom fields, record types, page layouts, page views, native tabs, workflow rules, approval process, validation rules, triggers, and APIs for integration with Decobo, Salesforce, C, and Kentico.
• Lead / Account Management, Custom Reporting, Dashboards. Coordinating in Production for a wide range of marketing communications. The lead Conversion process, email-to-case, web-to-lead implementations
• Lead the System Integration Testing, User Acceptance Testing for ISKA
• Involved in the development of ISKA training materials and Assessors training.
• Lead the efforts for data migration from the legacy system, User Access, and Single Sign-on
• Worked with marketing and LSM team to user learner experience focusing on the "Self-Service" aspect.
• Conducted functional validation in Production after the development
• Developed IT Architectural design to reflect the future state. Identifying interfaces to be eliminated and retained for the future state.
• Identified business process and functionalities to be developed for a soft launch
• The working Customer Support team, Sales and Marketing requirements, process documentation, Solution design.
• I have developed wireframes and Mockup screens.
• Managed SFDC QA sandbox, setting up users, data management, custom objects, and field development.
• Involved in designing and development of user (internal & external) training material (manuals and videos

Confidential

Sr. Business Analyst

Responsibilities:

• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Prepared Statement of work and the Business case for the project.
• Established a Project Governance Board, Project approval processes and QA Governance
• Standardized Project Charters, Steering committee engagements, & business case processes based on Project Management Principles.
• I have compiled a detailed Project Charter, which included scope, out of scope, future scope, stakeholders, resources roles and responsibilities, Risk, Assumption, Pre-requites, and open issues.
• Started the project with a workshop which included international key stakeholders and partners to re-examine standard and custom objects, page layouts, fields, page view and processes which could be eliminated and make new CRM more effective, streamlined and robust.
• I have participated in the JAD sessions with Business users to document business requirements for Marketing Cloud, Sales Cloud, Service Cloud, Partner Portal, and Forecasting.
• Interacted with global business users to identify functionalities and data fields no longer needed in Confidential CRM, which existed in SFDC.
• Worked to re-align CPQ process (Steelbrick) from SFDC to Confidential CRM. It included new functionality for online document sign tool integration of “DocuSign” in CPQ process.
• Work closely with International Partners and Business stakeholders to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities to migrate to Confidential CRM
• Compiled deliverables like Confidential CRM implementation Strategy, RACI Matrix, Business Requirements Document (BRD), and Functional Requirement Document (FRD). BRD included wireframes and mocks for Confidential CRM to assist the technical team in the development of page layouts, custom objects, custom fields, workflow, rules validation, email management and identify and access management
• Lead solution design discussions with technical teams and provided clarification on issues raised by the technical team. Worked with the technical team to compile the Technical solution design document.
• Created data mapping for SFDC to Confidential CRM.
• Designed, implemented, and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit the needs of the application.
• Worked with SAP team to integrate the database with Confidential CRM. Used SQL to test database
• Managed project meetings, complied weekly project status reports for the Steering committee. Lead the testing efforts, managed the daily testing meeting. Coordinated with the offshore Technical and QA team.
• As a part of the testing team, ran test meeting, generated testing, and defect reports. Responsible for Requirement Traceability Matrix (RTM).
• Train the users on the new functionalities: managed ongoing support requests and administrative needs of users.