SUMMARY

• Certified Scrum Master (CSM - SCRUM Alliance)
• Sr. Business Analyst experience working with collocated and globally dispersed teams
• Experienced on projects including Federal Government, domains such as Education, HR, Process Improvement, Business, Information Systems, Inventory, and CRM
• Owned the product, prototyped, and designed systems for businesses from their inception, and scaled the business needs from start-up through maturation
• High Situational awareness and excellent Interpersonal skills reporting to C Suite Leadership and serving Users, to uncover areas of improvement while eliciting user behavior
• Brought value to the business by making positive changes in the KPI’s effecting the bottom line of the Business
• Proficient in Impact Analysis and Gap Analysis and filling the gaps
• Performed 508C, Functional testing, Regression testing, E2E/Integration testing, UAT and Smoke testing

TECHNICAL SKILLS

• 508 Testing (ANDI, WAVE),
• JIRA,
• SharePoint
• SnagIt, Visio, Mural
• MS Office: MS Word, MS Excel, MS PowerPoint
• MS Teams, Slack
• Trello
• SQL
• Unix/ Linux, Windows
• C
• Cobol

PROFESSIONAL EXPERIENCE

Scrum Master/ Sr. Business Analyst

Confidential, Reston, VA

Responsibilities:

• Researched and created business process documents for the ‘as-is’ and the ‘to-be’ states to clarify the customer’s needs, for the Product Roadmap
• Defined, client approved, value-adding functionalities with the help of surveys, meetings, focus groups, questionnaires, interviews of internal and external stakeholders
• Created/ designed mockups, prototypes in the discovery phase to get user feedback
• Facilitated Agile ceremonies of Sprint Planning, Daily Scrum, Sprint Review, Retrospective
• At Scrum of Scrums tracked cross team dependencies risks and impediments, escalating them as needed
• Planned, designed Epics, Features, User stories, linked them for the Requirement Traceability Matrix, added to Jira as a Visual Task Board
• Created and updated Software development documents such as System Requirement Specifications, HLCR (High Level Change Requests), Test plans & Test Logs etc.
• Instrumental in building psychologically safe environments for conflict resolution and self-management of team to form cohesive cross functional teams
• In a dynamic team with changing priorities, wrote clear acceptance criteria resulting in stabilized forecasting of output and avoided rollovers
• Led meetings with the team, Product Owner to prioritize the product backlog and make it ready for Sprint planning
• Shaped release planning, gate reviews and kick off, communication planning, by maintaining slide decks and necessary documentation
• Collaborated with development team for the Definition-of-Done and drove User Reviews with Development team for face to face meetings to additionally clarify the context of the user Stories
• Improved trust with client by resolving and addressing concerns within 24 hours as the POC for Help-Desk issues
• Did root cause analysis and delivered customer-centric solutions to get approval for the requirements
• Met the goals of UAT review, UAT testing, UAT triage as well as demos, and developed Training/User Manuals.
• Quality Assurance Analysis: Review and Wrote Test scenarios, Executed Functional Testing, Integration Testing, Regression Testing, 508 Testing (ANDI, WAVE). Helped with backend SQL queries for debugging

Lead Business Analyst + PO, Scrum Master

Confidential, Vienna, VA

Responsibilities:

• Led 5 cross functional Teams dispersed globally rolling out the Student Record Portal with 100 % user adoption and satisfaction
• Facilitated the sprint ceremonies provided thought leadership
• Created visual workflows for the business current systems analyzed data and thereby identified opportunity for efficiencies in the to-be product.
• Produced considerable improvements in defect count by writing clear and unambiguous user stories and emphasizing on the value and quality aspect of the product
• Documented System requirement and specification documents, and designed prototypes and mock-ups after eliciting user behavior through interviews using questionnaires, focus groups, surveys, and creating personas
• Created Test plans with test Scenarios making sure corner scenarios were specified and executed.
• Prioritized a value-based Product backlog and collaborated with the dev. team for prioritization and sprint commitment to plan for delivery
• Worked with the Development team for feature level estimation
• Ensured Agile adoption by modeling Agile behavior and best practices
• Point of contact for Acceptance Criteria, entry and exit criteria and context for the business and development requirements
• Design the “to-be” state with stakeholders and researched best practices to suggest the future desired change
• Drove the UAT and prepared training manuals as the product increments were released and available to users
• Published newsletters related to the project
• Supported administration and managed a team of 3 persons to run the business operations including conducting annual performance reviews and growth plan

Digital Transformation Consultant

Confidential

Responsibilities:

• Managed, designed, implemented, tested and rolled out turn-key projects with an emphasis on change-management across people, systems and processes
• Trained clients/ stakeholders undergoing Digital Transformation in their business processes.
• Managed the changes for process improvements incrementally with a focus on usability and ease of adoption to bring value and cost benefits to the customer’s business
• Prepared and invited RFP’s and performed impact and gap analysis to make a positive impact on costs and risk management
• The projects would start with a study of wide variety of documentation types and other unstructured data from disparate sources to draw high value conclusions to support the delivery of successful change - achieved 100% user friendly adoption

Product Lead

Confidential

Responsibilities:

• Facilitated KEY JAD session to help with product roll out of the two products over 6 releases
• Facilitated meeting with Leadership (VP, President) HR and Sales to provide update and manage risks and track requirement changes and document technical decisions
• Maintained Business Requirement Documents, designed workflows
• Designed Reports and Dashboard formats and got them approved by the stakeholders
• Wrote and executed Data-Driven scripts to access the backend data, designed SQL tables
• Led the gathering and analysis of use cases, Test Plans and Test Cases.
• Heavy involvement in UAT and regression testing of the product

Product Lead

Confidential

Responsibilities:

• Executed the complete SDLC, around Appraisals, Career track promotions for Managers and Senior leadership across the entire company Leadership.
• Transitioned critical applications to complete the product management lifecycle, supply chain management (purchasing, manufacturing, and distribution), sales order processing, online sales, financials, and a decision support system for Reseller Business Operations
• Client support: Managed Ongoing Help Desk Support