SUMMARY

• 8 years of industry experience working as a Business Analyst with Good understanding of Business Requirement gathering, Business Analysis, Business Process Modeling.
• Change requests and manage projects scope acceptance, installation and deployment.
• In - depth knowledge of the Software Development Life Cycle including Waterfall, Rational Unified Process RUP and Agile Scrum.
• Certified Scrum Master with extensive experience managing sprints and change management.
• Experience with UML Use Case diagrams Activity Charts, Activity diagrams, Site-Mapping, Sequence diagrams, Data Flow Diagrams and ER Diagrams using Rational Rose and MS-Visio.
• Experience defining the Business Process Model and preparing complex functional requirement documentation.
• Capable in prototyping documents, models and attributes for consistency, completeness and risk minimization.
• Experienced in executing and developing Test Reports, Test plans, and Test scenarios, Test Strategy, Test Cases, based on user stories and Requirement Documentation for Web applications.
• Experienced in conducting Joint Application Development (JAD) sessions and Rapid application development (RAD) sessions.
• Experienced in Enterprise Business Analysis, Requirements Management, Software/Web Usability, Information Architecture and Training Materials Development consulting services to corporate clients and maintaining SLAs.
• Strong experience in Azure.
• Knowledge of architecture integration build for scalability utilizing SOA framework and the application of As-Is and To-Be process designs in order to identify any potential process gaps as well as improvement opportunities.
• Experience in complex SQL Queries for Data Validation, Data Modelling, Data Integration and Data Warehousing.
• Experience with ALM Application Lifecycle Management tools like Rational Rose, Requisite Pro, Rational Clear Case, and HP ALM.
• Experienced in TABLEAU DESKTOP 8.2, TABLEAU, SSIS, SSAS, SSRS and SharePoint 2010, 2013.
• Expertise in developing Test cases, Test plans and Test procedures in manual and automated test environments.
• Created Test Plan and executed Test Cases based on Design document and User Requirement document for testing purposes reports in Business Objects.
• Conducted GAP analysis, User Acceptance Testing UAT, SWOT analysis, Cost benefit analysis and ROI analysis.
• Experience working with data analytics tools like Power BI, Tableau
• Experience in providing day to day support for client bridge pre adjudication and post adjudication claims processing.
• Extensive experience with health insurance claim payment/voucher systems, including EDI 835
• Defects tracking prioritize outstanding defects in reporting system. Coordinate between development team and the management team to resolve any conflicts/defects in terms of requirements.
• Experience with implementation of Change Management, Content Management and Configuration Management effectively.
• Extensive experience in Tableau Administration Tool for Configuration, adding users, managing licenses and data connections, scheduling tasks, embedding views by integrating with other platforms like SharePoint.
• Extensive knowledge of finance domain including but not limited to: Asset Management, Mutual Funds, Bonds, Exchange Traded Funds ETFs, Credit risk management, Credit tracking, credit risk analysis, Trade Life Cycle, Fixed Income, portfolio management, Investment Banking, mortgage initiation, arbitrage, foreign exchange, options, asset allocation, SWIFT, amortization scheme, Derivative products such as Options and Futures, Sarbanes-Oxley Act, trading systems.
• Motivate team players with excellent business, analytical, communication, presentation, and written skills.

TECHNICAL SKILLS

SDLC: Agile Scrum, Waterfall, RUP

SUPPORTING LANGUAGES: HTML, XML, SQL, C, Oracle

PM TOOLS: Lean Six Sigma, SWOT, CBA, Clarity PPM, Impact, GAP, MS Project 2010, MS Excel, MS PowerPoint, Liquid Planner.

MODELLING TOOLS: MS Visio, Adobe Illustrator, Rational Suite

BUSINESS TOOLS/REPORTING TOOLS: MS Project, TABLEAU DESKTOP 8.2, MS Excel, MS PowerPoint, MS Access, Design Expert, JMP, Crystal reports, MS SharePoint 2010, 2013, IBM Cognos, SSRS.

SUPPORTING TOOLS: Rational Requisite Pro, Rational ClearQuest, Rational ClearCase

TESTING TOOLS: HP Quality Center, JIRA

PROFESSIONAL EXPERIENCE

Confidential, MD

Business Analyst

Responsibilities:

• Reviewed the business case and analyzed the high-level scope to create a process map.
• Identified the subject matter experts and project stakeholders before conducting a stakeholder analysis.
• Conducted scope review meeting followed by scope decomposition to be reviewed by the technical project stakeholders.
• Conducted requirements gathering sessions with the stakeholders Business Technical to create the high-level requirements document BRD.
• Applying change, Risk and Resource Management.
• Responsible for tracking key project milestones and recommending adjustments to Project Managers.
• Extensive knowledge and expertise in the use of Project Management Methodologies and Tools.
• Responsible for overall coordination, status reporting and stability of project oriented work efforts. Translated high-level requirements into high-level user stories and epics over two sprints on TFS Team Foundation Server.
• Documented the user stories to create the product backlog with the product owners’ input.
• Used the MoSCoW technique for prioritization of the product backlog items to move onto the appropriate sprints during the sprint planning meetings.
• Used the industry standard change request management tools Rational suite during requirement churns. Conducted backlog refinement meetings as needed for reprioritization and implementation in the current planned sequence of sprints.
• Prepared and analyzed the existing architecture and performed Gap Analysis. Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level on MS Visio.
• Prepared Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams and creation of technical design UI screen, UI Wireframes and Mock-ups using Microsoft Visio.
• Utilized SharePoint 2013 to manage team website for document collaboration, authorizations and deliverables management.
• Created various types of charts like Heat Maps, Geocoding, Symbol Maps, Pie Charts, Bar Charts, Tree Maps, Gantts, Circle Views, Line Charts, Area Charts, Scatter Plots, Bullet Graphs and Histograms in Table Desktop, Power BI and Excel to provide better data visualization .
• Prepared Logical Data Models that contained set of Entity Relationship Diagrams and Data Flow Diagrams and supporting documents and descriptions of the Relationships between the data elements to analyze and document the Business Data Requirements.
• Took part in QA activities by writing the Test Plan followed by Test Scenarios and Test Cases for the User Acceptance Testing UAT on JIRA.
• Worked on different Spotfire objects/visualizations like straight tables, line charts, bar charts and pivot tables etc. for dashboard design
• Extensively involved in Regression and Black Box testing, executing tests and tracking defects using HP ALM.
• Closely assisted the project manager during project closure by creating Gantt milestones, lessons learned, process presentation and a final end-user feedback overview post UAT and sign off.

Confidential

Business Analyst

Responsibilities:

• Reconfigure and re implement JIRA for Confidential & Confidential (ASP) to use as a document management system for their various onsite projects.
• Attended JRD Meetings with stakeholders and built Business Requirement Documents by having one on one meeting with Subject matter experts.
• Analyze, collect and prepare user requirements, definition, scope and expectations for deliverable plan structures.
• Created Workflow Use case Diagrams in Visio to understand relations between actor and use case.
• Managed the Sterilization Web Development project which involves offshore teams.
• Discussed the BRD Document with Architects, Developers, and QA and project managers.
• Interacted with stakeholders and other customers around globe through Veeva CRM tool.
• Created Weekly reports regarding the work progress using office365 and reported to Product Owner.
• Prepared Monthly presentations using PowerPoint regarding the project status, estimation of completion and analyzing the work phase.
• Took the build from offshore teams through File Transfer Protocol as GIT is down.
• Helped QA in writing the test cases and did the UAT (User acceptance testing).
• Serve as an administrator for JIRA. Create user accounts, assign users to the proper groups, troubleshoot and resolve any user issues with JIRA.
• Involved in giving presentation to leadership team and stakeholders regarding the device.

Environment: SQL, MS Word, Excel, API, SQL, FTP, GIT, Quality Centre, MS Visio, UM

Confidential

Business Analyst

Responsibilities:

• Once on-boarded, reviewed the business case and high-level scope. Conducted GAP Analysis to understand the As -Is and the To-Be state of the forward environment.
• Conducted interviews, requirement workshops, focus groups with business stakeholders to gather high-level requirements.
• Documented the high-level requirements in the BRD and traced the requirements onto HP ALM.
• Conducted JAD sessions with the technical project stakeholders Developers, Architects to further breakdown the business requirements into low-level requirements.
• Analyzed system-level process flow of Credit Card Transaction Server to identify integration points and alternate processes.
• Used Business Artifacts to analyze the Functional Non-Functional Requirements from previous year’s performance reports.
• Conducted a pre-planning meeting with the product owner to translate the requirements into an initial set of user story.
• Prioritized the user stories through the Delphi technique with the input from the product owner.
• Conducted the sprint-planning meeting, daily scrum meeting, sprint review meeting and sprint retrospective.
• Created Sprint Burn Down charts and release backlogs for effective Project Management.
• Led impact analysis for requirement churns so as to conduct product backlog refinement meeting with the Product Owner.
• Coordinated and assisted the team through designing, coding, testing, deploying, maintaining and supporting client initiatives, by running sprint cycles.
• Created Test cases, Test Plans and performed UAT.
• Created an error repository and managed the testing process with the QA team through logging and tracking defects using HP Quality Center, maintained Requirement Traceability Matrix.
• Assisted the PM and the business team with project closure by presenting a complete progress chart with epics successfully completed, and end-user feedback followed by a lessons-learned process chart for project team review.

Confidential

Business Analyst

Responsibilities:

• Involved in the design, review, implementation, testing, and release of databases, sign specifications, and application software.
• Analyzed, reviewed and co-coordinated with SME and developers to understand business requirements
• Created business flow diagrams and charts.
• Analyzed the laws and regulations (HIPAA, HL7) before implementing the electronic medical record software
• Responsible for completion of credentialing and contracting process, Medicare 855 Form with payer
• Conducted user interviews, gathered requirements, analyzed, and documented Business requirements. Performed Gap Analysis, Identified impact areas.
• Participated in several sessions related to quality management, joint application development (JAD), defects management, business requirement and professional development.
• Work as a BA for the Department of Human Services (DHS) with the Renewal team understanding the New Eligibility System (NES) for both Manual and Automatic Renewals.
• Defined system requirements as Use Cases, Use case scenarios and Use Case narratives using the UML Methodologies.
• Worked on claims processing and testing of pre authorization of claims.
• Conducted weekly status meeting, discussed and resolved outstanding issues, prepared status report and sent it to project manager.