SUMMARY

• Highly skilled with experience planning, managing, executing and supporting business - critical projects.
• Analytical and results-oriented leader committed to delivering quality technology solutions: improving business systems and enhancing operational efficiency as a result.
• Demonstrate exceptional prioritization skills by managing concurrent responsibilities and activities in time-sensitive projects.
• Proven ability to design and implement effective strategies for the development of new products and the management of resources needed to achieve the goal.
• Lengthy track record of managing whole project lifecycles (RAD, Waterfall and Agile); from requirements gathering (technical/business/functional), design, development, deployment and ongoing support of complex applications with internal and external resources.
• Managed and/or performed systems installations, data/system/application migrations, upgrades and modifications/enhancements.
• Developed a web-based testing application for a customer to administer to employees for certifications and training.

TECHNICAL SKILLS

• Software/Applications/Languages: Microsoft Office; Office365; GoogleDocs; SAP; SAS; DHTML/HTML; RetailLink; Lotus Notes/Domino; .NET; CSS; 1Sync/EdgeNet; PhotoShop; Oracle; JavaScript; Crystal Reports; PaintShop Pro; SQL; PHP; Paradox; Adobe; Cognos; JAVA; FoxPro; MacroMedia; Hyperion; XML; SharePoint; SalesForce; Zuora; Jira; Rally; Sciforma; Tableau; Informatica; MicroStrategy; Hadoop; Project Server; Integrations, Installations, Implementations and Upgrades
• Qualifications/Strengths: Communicator; Self-Starter; Innovator; Customer Focused; Creator; Trainer; Motivator; Leader; Adaptability; Results Driven; Goal Oriented; Diverse Experience

PROFESSIONAL EXPERIENCE

Elm, TX

Responsibilities:

• I have worked several short-term projects in the cryptocurrency space where I’ve held the role of a Product Owner/Manager, Marketing Director, Advising Manager and Advisor.
• Through these rolls, I have developed both the products as well as the marketing efforts while managing a team of Advisors located around the world.

Confidential, Euless, TX

Responsibilities:

• Worked as a Sr. Business Analyst at Confidential Airport Corporate Offices where I was assigned to an online form and approvals workflow portal.
• My responsibilities included the creation of a Business Functional Requirements Document as well as writing User Stories in Sciforma.
• My role crossed over into several departments for requirements gathering and documentation. The project was Agile in nature.

Confidential, Addison, TX

Responsibilities:

• Tasked with big data using Oracle, Informatica, MicroStrategy, Tableau and various other tools.
• Responsibilities included writing BRDs, scope documents, user stories, process workflow, test scripts and some SQL in a challenging agile environment; JIRA was the tool used for project management.
• Traveled to conduct interviews with stakeholders for requirements gathering and data modeling was also part of my daily routine.

Confidential, St. Louis, MO

Responsibilities:

• I was the Senior Product Manager for 2 Waterfall projects where I was responsible for all business and functional requirements as well as vender negotiations and management.
• I wrote use cases, user stories, test scripts and developed courseware material, instructions and training related to the project. Each project was customer-facing on web and mobile platforms.
• One project was a cloud-based solution hosted by Confidential Web Services using S3 from the vendor KUBRA (formerly iFactor). The other was a cloud-based Chat solution from Confidential .

Senior Business Analyst

Confidential

Responsibilities:

• As a Senior Business Analyst, I wrote user stories, gherkin and test scripts in a fast-paced agile environment where Rally and Jira were the tools used for project management.; both agile.
• I worked directly with the external vendors, internal business owners and developers.

Confidential, Austin, TX

Responsibilities:

• Working directly with various business units to document functional and technical requirements that meet business needs, provide creative solutions as well as conduct analysis and define business cases related to the implementation of new solutions; specifically a SFDC implementation with an integration of Zuora hosted on the cloud..

Confidential,

Responsibilities:

• Served as a Senior Business Analyst where I performed daily activities including completing business requirements documentation (BRD),
• QA (quality assurance), meeting with the stakeholders/business owners/project managers for requirements gathering as well as writing user documents, test cases, gap analysis and user acceptance testing (UAT) all in support of the strategic goals as it relates to Business Intelligence (BI).
• Applications that I worked with over this time were Jira, Tableau, Salesforce, SharePoint, Project Server, Hadoop and SQL Server all within an Agile/BI environment.

Confidential, Orlando, FL

• Served as a Senior Business Analyst (Agile) with Disney World (initially 5 weeks) in their Online Resorts and Cruise Line division
• Responsibilities surrounded a global, business critical initiative (complete redo of all websites) working with teams across the US, Central America, Asia and Europe; the environment was cutting edge, demanding and agile in nature
• Performed daily activities including QA (quality assurance), testing of project, meeting with the stakeholders/business owners/project managers for requirements gathering, attending daily standups with four studios, grooming the backlog, writing epics/user stories/defects and supporting the overall effort of the project
• Conducted Gap Analysis between sets of requirements for 2 products (Disney World and Disney Land) and generated a 3rd (unique/generic) set of requirements used for future products (Paris, Shanghai and Tokyo)
• Worked with stakeholders that included Resorts, Dining, Cruises, Activities and Destinations and Reservations

Confidential, Rogers, AR

Responsibilities:

• Responsible for ensuring the integrity and delivery of the data in the system as it relates to GS1/AAIA product standards for both internal and external customers; these are standards set forth for GDSN/retail product delivery through EdgeNet, 1Sync and various other customer-driven data warehouses (including RetailLink)
• Managed the data for over 15,000 sku’s across five lines of business
• Maintained a direct roll with Category Management, Sales and Marketing teams across 5 lines of business in a diverse CPG environment
• Met with the business for requirements gathering for reports and data delivery used in sales, trending/analysis with syndicated data from Nielsen/IRI
• Traveled to external client sites to sit with their business units to gather their requirements for reporting, delivery and analysis of retail product data and imaging in both recurring and adhoc reports
• Extracted data from SAP (MM, PP and SD), WMS, DAM as well as various other resources which was consolidated into one report to be delivered to the customer via CD/DVD, FTP or publishing to GS1 data warehouses

Confidential,Orlando, FL

Responsibilities:

• Served as a Senior Business Analyst, program manager and lead developer on one of the company’s most complex and business-critical applications
• Supported and maintained another 200 applications as well as the design, development and support of new projects
• Utilized Team Studio tools like CIAO, Analyzer, Delta and Configurator were used for code/file comparison
• Served as a Member of the Employee Forum - a committee dedicated to improving the SAIC work environment where members are non-management employees from diverse business units and locations serving as liaisons between the employees and management; the committee was comprised of 24 employees who represented over 45,000 company-wide

Confidential, Chicago, IL

Responsibilities:

• Contracted with dozens of companies across North America and Europe
• Performed the role of a business analyst (gathering business/functional and technical requirements), project manager, departmental manager, team lead, software sales, full life-cycle development for the client and browser (intranet and extranet), system administration, data/application/system migrations, courseware development, training & instruction, gap analysis studies, installations, use cases, testing, upgrades, conversions, architecture as well as PDA integration
• Completed many of these projects were completed by adhering to strict standards set forth by ISO9000, Sarbanes-Oxley and others
• Sold services, developed proposals and presented detailed reports to all levels of management including SOW and RFP
• Traveled extensively (up to 100%) across the U.S. as well as some abroad

Confidential, Downers Grove, IL

Responsibilities:

• Performed application development and administration; project management; Level II and III helpdesk support; classroom instructor for 3rd party applications (Lotus Notes and MS Office); documentation and software/hardware evaluation

Confidential, Itasca, IL

Responsibilities:

• Acted as liaison between Gallagher Bassett and the client (Bridgestone/Firestone)
• Prepared and designed specialized reports for an as need basis, monthly allocations and research of cost containment and loss prevention of workers compensation insurance claims
• Traveled 50% assisting in claim audits across the country

Business Systems Analyst,

Responsibilities:

• Worked in the information center as a business systems analyst
• Responsible for answering helpdesk calls, developing complex reports (actuarial, loss triangles, etc.), evaluated and recommended software/hardware for use in the company
• Responsible for network administrator for department
• Worked as quality team representative, and client contact