Software Analyst Resume

PROFESSIONAL SUMMARY:

High - powered, motivated and talented professional, offering over 6 years of progressive experience in IT Technology. Successful IT Analyst with in-depth knowledge of Project Management (Project Planning, Requirement Gathering and Client Management) and Software Application support, Offer high-caliber qualifications in IT support and analysis for project activities, including troubleshooting applications, and performing diagnosis and troubleshooting functions. Exemplified extensive knowledge of SDLC (comprising requirement analysis, development, testing and troubleshooting). Demonstrated intense capability in directing teams, projects with comprehensive skills in providing client focused IT support. Working relationships among cross-cultural members associated with the project.

COMPETENCY COVERS:

Project Planning Client Interaction Relationship Management
Active directory Administrator group policy O365 and Exchange server support
Maintaining SLA / BMC Remedy Business Solutions: Demos/ Lync/Skype/ MDM
Project Tracking & Delivery Status Reporting, VMware, Citrix Xenapp, Citrix server
SAP CRM Administration. Networking,routing, Antivirus support, Firewall policies - filter

TECHNICAL SKILLS:

IT Software, Hardware and Networking SAP
Office 365 Server Admin

PROFESSIONAL EXPERIENCE:

Confidential

Software Analyst

Responsibilities:

High level of technical support for International clients and O365 administrative task and Citrix xenapp farms.
Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence , supervising Citrix server farm
Excellent working knowledge of server based computing, cloud computing, storage system, server hardware.
Network support activity including routing switching as per global standard guidelines .
Adding new user, delete user edit permission reset password, giving SharePoint site access to request.
Providing post-implementation, application maintenance and enhancement support to the client with regard to the product/ software application, Responsible for right patches in Citrix server.
Ensure to change and move user name as required in Lotus Notes.
Maintain nationwide list of national and division and remove terminated user ids.
Monitor and update Networking security from Antivirus and firewall policy update reports regularly.
Upgrade Security policies as suitable and provide backup along with disaster recovery.
Maintaining Citrix application by creating ticket in BMC RemedyCRM skills through rendering customer support in software development / implementation issues with maintaining SLA for Citrix issues.
Interacted with customer by attending and participating in meetings, reporting current status of software related actions. Communicated with customer on the down status of systems.
SQL Development and Lotus Notes Administrative performance reporting daily, weekly and monthly.

Confidential

IT Analyst

Responsibilities:

Executed dynamic project management skills to consistently deliver complex, large-scale projects on time and within budget through use of multiple technologies.
Thrive in high-performance technology solution for:
Software and networking solutions globally worldwide.
Technical Helpdesk, IT Helpdesk, Client Servicing, Customer Support, Escalation Management.
Handling share point issue Administration, file server, data recovery, backups.
SAP User Administration.
Software Distribution/SCM, virtual VMserver, Citrix XenApp management support.
Maintaining SLA, CRM, Lotus notes Setup.
Develop SQL Codes and provide support to all system interfaces and coordinate with all project managers to provide specifications for all core modules.
Creation of user and modify access in Oracle Application.
Analyze and ensure efficient transition of all technical design documents and develop various SQL packages to provide support to all application developers.
Monitor and recommend changes if required to all PL/ SQL packages and provide stored procedures and design and develop various relational database.
Ensure to change and move user name as required in Lotus Notes.
Maintain nationwide list of national and division and remove terminated user ids.
Monitor and update logs along with statistics reports regularly.
Upgrade Lotus Notes server software as suitable and provide backup along with disaster recovery.
Identify software and hardware problems to provide reliable Notes atmosphere for end users.
Configure and administer nationwide replication along with email infrastructure through developing apt server connection documents.
Remedy (IT helpdesk CRM) with quality, SLA, Escalation matrix.
Worked on wide range of products:
Office 365 mailbox access, login ID creation, Active Directory Administration.
ORACLE application DBA Core Support.
MS Office Products, including Office 2013/O365,file server, cloud computing.
SQL Coding, Lotus Notes Administration, Active directory group policy.

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