Business System Analyst Associate Resume

SUMMARY

I am a graduate of a Bachelor of Information Technology, seeking to combine my extensive experience and knowledge in a Business Analysis position at a reputable company.
Due to my strong past in Business Intelligence, Data review, critical thinking, and professional interpersonal communication and IT, I am able to perform the duties of the role to a high standard and would be a valuable asset to an organization.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Business System Analyst Associate

Confidential

Responsibilities:

Partnered with the Business users and IT teams to capture the business context - problem, current state, desired future state, objectives, business needs and impacted user groups.
Developed requirements (business, user and software requirements -- functional and non-functional) and establishing traceability of business and functional requirements in support the business vision.
Created work-flow charts and diagrams to ensure production team compliance with client deadlines.
Assured the functional requirements of the Tableau dashboard report ran on schedule by publishing he data source to the server.

Customer Care Consultant

Confidential

Responsibilities:

Facilitated information flow between stakeholders, account management operations, quality assurance, and training and payroll departments to guarantee customer service objectives were met.
Used Salesforce to create reports, manage deadlines and keep up-to-date with customer cases.
Maintained a high level of efficiency by customizing the dashboard in Salesforce.
Built customer loyalty by placing follow-up calls for stakeholders who reported product issues.

IT Consultant

Confidential

Responsibilities:

Assisted clients with supporting and implementing.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Provided insight from Pivot tables that resulted in savings for the client.
Provided a mobile service for the repair and maintenance of computers for companies and individuals.