SUMMARY

• Overall 13+ years of US IT experience alone across project life cycle (Analysis, Design, Development, Testing & Deployment) with deep involvement in analyzing the business process, identifying and proposing the solutions across various domains.
• ERP/CRM Salesforce (SFDC), SAP/Oracle Implementations & Configuration.
• 8+ years of median domain experience in Financial (Banking, Life Insurance, Retirement, Brokerage/Investments, credit cards, Mortgage, Treasury) and Media/Entertainment industry.
• 5+ years of Health care experience.
• Credit card payments (Retail/Commercial): FDR & TSYS (TS1 & TS2).
• Loans/Mortgage (Retail/Commercial): LOS systems (ALS, Empower, LoanSphere etc) & other proprietary systems for HE, HELOC & Consumer loans (Auto, personal etc).
• Life Insurance/Annuities: Cyber Life etc.
• Retirement Plan products/services: 401(k), 403(b) plans for nonprofit institutions, and 457(b) plans for governmental employers.
• Healthcare: NASCO, FACETS, HIPAA, Payer/Payee/Medicare/Medicaid etc.
• Retail: E - commerce/Digital: Hybris, ATG etc.
• Analytics: Adobe, Omniture site catalyst
• Experience working for projects in Compressive Capital Analysis & Review (CCAR), Dodd Frank, SOX, CMS system (Team site Interwoven), collaboration sites (SharePoint) and Team site (Interwoven) content Management system (CMS).
• Excellent Analytical skills in understanding the business process and translating business requirements into functional into system requirements, Data modeling, Data Mart, Data Mapping, Data profiling, system Architecture design etc.
• Experience with Unified Modeling Language (UML), User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis, Process Modeling, Business Process Re-engineering, ROI analysis, GAP analysis, AS-IS and TO-BE or Current state/Future state business, User Interface Specifications, Task flows, wire frames/ Prototypes, Usability testing, AB testing, SWOT analysis, preparing graphical depictions of use cases including state diagrams, activity diagrams, sequence diagrams, use case diagrams, including the business workflow using Rational Suite, Rational Rose and Visio.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), Agile, Scrum, Kanban/Lean, CMM (Capability Maturity Models).

PROFESSIONAL EXPERIENCE

Confidential

Sr BPE/Agile BA

Responsibilities:

• Experience in working on requirements, process modeling, process re-designing Fee-for-Value (FFV) initiatives over Fee-for-service (FFS) that includes group providers/practioners/facility/ancillary to improve overall member/patient care.
• Experience documenting operational processes, Risk mitigation plans to ensure the SOP’s are in compliant with regulatory standards.
• Documenting policies & procedures - i.e decomposing the L4 processes to Desktop level procedures (L5 & L6) to ensure the documentation is accurate and guidelines are thoroughly followed by operations.
• Developing CQI’s and KPI’s to measure process performance to improve overall throughput and reduce turnaround time and operational costs.
• Maintaining/supporting the policies, processes and systems post release.
• Experience in documenting requirements for claims processing systems (Proclaim, FACETS etc)
• Documented the artifacts such as Epic, user stories, Product Increment, Product backlog and sprint backlog for end-end provider space (enrollment, billing, claims, etc)
• Coordination of Benefits (COB) and Claim Authorizations functions.
• Experience with applications including Salesforce (SFDC), Oracle, Software-as-a-Service (Saas)
• Portal re-designs creation of applications for mobile/tablet to support existing healthcare initiatives for members, providers and health care organizations.
• Partnered with user experience (UX - responsive web design) teams to develop wireframes and other UI specs to reflect the better online experience ( Confidential .com)
• Understanding of the user experience (UX) design standards for web/mobile
• Participated in all sprint (Iterations), Scrum, Daily stand-ups and review meetings to ensure the assigned tasks are completed on time.
• Worked with Product Owners and other Stake Holders to prioritize the high-level capabilities listed in the Product backlogs (PBI).
• Participating in story grooming and product backlog grooming sessionsExperience working for projects in end-end implementation of Web Content Management Systems using Team Site (Interwoven)
• Deep understanding of Team site (SitePublisher) development life cycle, workflow to ensure the project needs align with capabilities (Omni channel delivery, Multisite/Multilingual content etc.)
• Experience with Back-end architecture (Interwoven Mega tagger, Forms Publisher, Page template, Staging, Editions) and production Front End (Web, Intranet, Local sites, Portal, Multi-channel Publishing).
• Understanding and experience using Adobe Omniture site analytics.
• Manage the team to analyze and track the web traffic, click patterns (click stream driven), consumer behavior patterns (analytics) and extract reports for each of product lines to understand factors driving their business objectives and performance indicators, to provide them with relevant reports.
• Track activities around SEM (Search Engine Marketing) / PPC (Pay Per Click) and SEO (Search Engine Optimization) strategies to measure success rates.
• Experience working on 2 Salesforce.com implementation projects end-end life cycle with Force.com platform (Sales Cloud, Service Cloud, Community Cloud, Configuration, customization etc.)
• Experience in creating cloud apps on Force.com from scratch - i.e. kick-off to go live in addition to maintenance support (i.e. post launch)
• Creating object level, field level and record level access restrictions.
• Managing Administrative tasks such as creating profiles, roles, users, page layouts, tasks, events, approvals, workflows, Email Templates, Email Triggers for automating various tasks.
• Experience using Data Loader to support data migration initiatives.
• Reports & Dashboards: Creating Salesforce reports (summary etc.) and dashboards.
• Experience with data migrations and thorough understand of extract, transformation and load (ETL) tools.

Confidential, Columbus, OH

Sr BA/DA

Responsibilities:

• Experience with payment systems (SWIFT, CHIPS, Token, Chip&Pin, "Smart Card”, EMV, "EuroPay, Client, Visa”)
• Actively participated in payment processing platforms for check, Remittances.
• Maintained a streamline payment processing by consolidating remote deposit capture, single and recurring transactions
• Experienced in Financial Applications and Processes such as; Accounts Payable, Accounts Receivable, General Ledger, Procurement, Asset Management, Billing, Contracts.
• Involved in processing and providing daily transactions generated by branches and remote deposit capture
• Handled tasks related to setup, monitoring and ongoing maintenance of Remote Deposit customers along with customer and vendor contact and support
• Technical knowledge on various integrations points of sales force (Web, call center, cloud etc) with other 3rd party systems (Point-of-sale, Product, Pricing, Fees etc.) used in Loan origination process.
• Facilitate usability sessions (UX best practices) to derive the best customer experience across different channels (Web/Mobile/ Tablet etc.)
• Created wireframes using Balasamiq, Viso tools to provide direction to UX teams from business perspective.
• Implementation of Google Analytics into web/mobile customer experience to monitor and assess the performance of the site and products.
• Managed end-end project management activities on multiple technology projects from concept to elicitation of requirements to design to roll-out working with web & mobile technologies including iPhone, iPad and Android applications across various phases in SDLC lifecycle.
• Managed Digital project budgets between $1M-$5M for both web and mobile technologies across the enterprise.
• Conducted usability testing, coordinate and execute customer, vendor, market analyst, client interviews, secondary research, data collection and market/competitor analyses.
• Participated in four ceremonies of Scrum:
• Sprint planning meeting,
• Daily Scrum,
• Sprint review meeting, and
• Sprint retrospective meeting
• Prioritize the product backlog (PBI) based on various parameters so the tasks for each sprint (iteration) would be completed on time.
• Experience with Epic (Feature set - larger body of work), Story point assignments for the product backlog, spring and burn down charts.