Experience Summary

• Software Development Roles - overlapping: Business Systems Analyst 9 yrs. , Programmer/Analyst 11 yrs. , Project Manager of QA 2 yrs. , Technical Writer 8 yrs. , Trainer 3 yrs. , College Instructor 9 mos. .
• Industries: telecommunications, securities brokerage, banking, credit financial transaction processing, cash management, call center, retail, warehouse management, public safety dispatch, health care.
• White Paper: Short-term Staffing for the Long Haul - Toward Practical Human Capital
• A Philosophy of IT Business Analysis

Work History

Confidential

Freelance Consulting IT Analyst

• Designed and documented Change and Release Management work flows.
• Designed and implemented procedures for collection of release artifacts for audits and certifications.
• Researched and documented enterprise-wide as is metrics, KPI data gathering, reporting work flows.
• Performed GAP analysis for to be requests from the business stakeholders.

Confidential

Consulting Business Analyst

• Researched and wrote high-level concept of operations documents
• Researched and wrote business requirements documents and supported them throughout the software enhancement lifecycle

Confidential

Consulting Business Analyst

• Researched and documented post-trade supervision work flows and regulatory requirements as well as internal policies
• Wrote an RFP for a comprehensive, scalable adaptable enhancement to post-trade compliance review, including revised work flows and exception tracking procedures
• Researched and interviewed potential vendors for the RFP distribution.

Confidential

Consulting Systems Analyst

• Wrote functional requirements, including use cases, in collaboration with business users. Wrote systems design specifications CDSI Mobile Device .
• Validated software implementation of systems specifications prior to release to QA for a user authentication, roles, privileges, entitlements system.
• Wrote and executed test plans to validate systems enhancement implementation.

Confidential

Consulting QA Analyst

• Performed inter-vendor data analysis short-term assignment.
• Wrote database data extraction queries and data extraction programs HP Nonstop platform .
• Wrote a test plan for a major, SEC-mandated update: improved cost basis reporting. Wrote, executed requirements-driven test cases. Managed defect tracking and resolution.

Confidential

Consulting Business Analyst

• Elicited and documented functional requirements for major releases of large, home-grown warehouse systems in John Deere's Parts Distribution Ctr.: Distribution Management.
• Designed a framework for regression testing, with procedures and archives for re-usable test cases and reloadable test data.
• Implemented a small Access database to log and analyze the team's production issues and led a daily issues meeting.
• Managed small to medium-sized projects.

Confidential

Consulting Business/Data Analyst

• Performed data mapping and other business analysis for a major retail client in preparation for conversion of IVR and other systems to use a new credit card processing vendor
• Planned and executed System, Integration, Regression and End-to-End Testing against business requirements by writing comprehensive use cases.

Confidential

Consulting Business Analyst

• Analyzed existing mailing services database and new requirements for internal charge-back accounting and support for job quotes out-sourcing decisions.
• Designed the new database structure and wrote requirements for revised work flow and data flows, database updates, invoicing procedures and out-sourcing decisions.
• Presented findings, implementation plan and documentation to management stakeholders.

Confidential

Consulting Project Manager Performance Metrics collection

• Managed cross-functional teams of testers, developers, business analysts, and marketing representatives to perform integration testing of updates to large, telecom systems, from requirements validation to use-case-driven test planning, test plan execution and defect resolution.
• Prepared and delivered daily and weekly status reports, including progress metrics and defect tracking.
• Developed an Excel tool to automate defect tracking and metrics reporting.

Confidential

Consulting Business Analyst

• Analyzed the existing system flows and testing methods for mainframe and front-end platforms.
• Designed and implemented a cross-platform integration testing environment for EDI applications: test system configuration, installation, coordination with existing change management processes, policies, controls, procedures for usage maintenance, exhaustive test case script inventory.

Confidential

Consulting Programmer/Analyst

Developed detail designs and software enhancements to implement Medicare Part D.

Confidential

Consulting Programmer/Analyst

• Analyzed, designed and implemented an interactive performance metrics enhancement to the public safety dispatch system call center implementation documented use cases to cover all scenarios.
• Developed and presented training for 1st level customer support on how to engage the performance metrics feature and use the collected data to diagnose performance issues.
• Developed and presented training for software developers on how to implement the metrics feature in other modules targeted as potential performance burdens.