Business System Analyst Resume

SUMMARY

Expert of developing business solutions utilizing Microsoft Dynamics CRM customization, integrating with SharePoint, company portal and legacy systems
CRM proficiency across sales & marketing, customer service, field service modules
Worked under phases of SDLC in agile, waterfall & incremental methodologies including requirements gathering, solution designing, implementing, testing and post - live support
Proficiency with Power BI, Microsoft Flow, Power Apps, Excel, SSRS, SSIS, SQL Server
Involvement of upgrade/migration from Dynamics CRM 2011, through Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016, to Dynamics 365 on the cloud
Implemented plug-in and custom workflow to perform complex mechanism and functionality
Effective communicator and collaborator with all levels of stakeholders and development teams to precisely meet clients’ requirement and satisfaction
Fast adoption to new business domain and quickly changing new technologies
Experience working with Azure cloud with Dynamics 365, Office 365 and SharePoint
Certified Microsoft Dynamics 365/CRM business system analyst

PROFESSIONAL EXPERIENCE

Business System Analyst

Confidential

Responsibilities:

Gathered requirements from stakeholders and translated into MS Dynamics CRM functions
Created business process model and business requirement documentation to streamline the business processes and remove gaps in those processes
Defined “as-is” and “to-be” business processes; conduct and document gap analyses
Served as subject matter expert with clients and project team members throughout all SDLC phases and effectively contributing to the development of solutions meeting clients’ needs
Led the design process in key modules and work in partnership of the development team to create and define specifications for and implement customizations for any custom code or data migration requirements using SQL Server Integration Services
Performed configuration and customization of entities, forms, views, processes, workflows, security model and worked closely with developer team to extend system functionality
Participated in migration from Dynamics CRM 2011 to Dynamics 365 on cloud
Provided power and end users trainings and prepared knowledge transfer materials
Conducted UAT and held meeting with Dev Team for defect solution
Worked closely with Project Manager to ensure the project deliverable
Derived meaningful insights from data utilizing reporting tools including Power BI and SSRS
Coordinated data pipeline (ETL) utilizing SSIS with Kingswaysoft
Kept up with updates and changes with newer out-of-the-box features like Microsoft Flow, Power Apps, Business Rules, Business Process flows, Synchronous Workflows etc.

Technologies: MS Dynamics CRM 365/2011/2013/2015/2016 , SharePoint, Unified Service Desk (USD), Power BI, MS Flow, Common Data Service, SSRS, MS Visio, CRM Portal/ADX, Excel, SQL Server, T-SQL, JIRA, CRM for Outlook Client, SSIS, JavaScript, C#, Plug-in, Web services

Business Analyst

Confidential

Responsibilities:

Conducted interviews with key users to gather business requirements
Designed solution flowcharts for mutual understanding of clients and development team
Analyzed challenges and risks embed and came up with solutions in planning phase
Reviewed business requirements and proposed technology solutions in a highly collaborative development environment to achieve maximum clients’ satisfaction
Participated and helped to drive Dynamics CRM implementations through all project phases including requirements discovery, definition, building, testing and deploying
Managed CRM solution export, import from development, UAT and production
Decided out-of-the-box and custom features for implementation of solutions
Effectively communicate and partner with stakeholders to develop specifications
Configured security roles, business units, teams based on stakeholders’ requirements
Developed and continued to refine CRM implementation standards and tools
Presented features designed in solutions to stakeholders and demonstrated key benefits

Technologies: MS Dynamics CRM 2011, CRM for Outlook Client, Excel Pivot Table, Tableau, MS SQL Server 2008, SSRS, JavaScript, Plug in, Web Services, C#, SSIS

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