SUMMARY

• 6 Years’ experience in Business Analysis and Business Process Modeling from inception through implementation.
• Versed in handling the Agile Scrum methodology. Experienced in SDLC of Waterfall, Agile and Kanban methodologies
• Strong experience working in process defined methodologies - Software Development Life Cycle (SDLC), including requirement gathering, analysis, design, development, testing, and deployment of software applications.
• Proficient in requirements gathering, writing use case specification preparing the business requirement documents (BRD), translating them to functional specification documents (FSD) and maintaining requirement traceability matrix
• Extensive experience with process modelling using UML, flow charts, sequence diagrams,activity diagrams and use case diagrams.
• Experienced in conducting As-Is, To-Be process analysis, Gap analysis and Joint Application Development (JAD) sessions with end-users, vendors, expert team, development and QA team
• Experience working with Confidential SharePointto document the issues in monthly, weekly and daily meeting . Well versed in project management tools like MS-Project for status reporting and planning.
• Strong knowledge in Data Analysis, Data Mapping, and Data extraction by writing complex SQL queries for large databases.
• Knowledge in creating user interfaces, prototypes, wireframes, database schema and system design. Experience in conduction user acceptance testing, performance testing and functional testing.
• Expertise in various types of testing including unit, integration, functional and UAT testing. Created test plans, test cases, and test scenarios to ensure Quality Assurance.
• Experience working under UAT support, production support rising issues, tickets and resolving tickets.Experience in providing end-user training and mentoring team members.
• Strong Experience as Technical Business Analyst in ETL, Database, Web Application Projects

TECHNICAL SKILLS

SDLC Methodologies/Tools: Waterfall, Agile Development using Scrum and Kanban, Data flow Diagrams, Use Case Diagrams, Activity Diagrams and Business Modelling.

Requirement Gathering Techniques: Joint Application Development Sessions, Document Analysis, Interviews and Time-boxed Iterations.

Project Delivery Tools: Team Foundation Server (TFS), Jira, MS Project (MPP), and Smartsheets.

Documentation Tools: Office 365 and SharePoint

Languages: SQL, UML, HTML, JSON, ASP.Net, C#

UML Tools: MS Visio, Lucid Charts, and Balsamiq

Defect Tracking Tools: HP Quality Center, ALM

Database Tools: MS Access and SQL Server

Reporting Tools: SAP Crystal Reports, Power BI and Tableau.

Modeling Tools: MS Visio, Word, Excel (Pivot Tables, Basic Math, and VLOOKUP), and PowerPoint

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Responsible for gathering requirements from all internal departments, transformingrequirements into business and functional requirements, defining user stories from the requirements and assigning stories to development team.
• Developing and implementing agile processes and tools for requirements gathering, analysis, planning, tracking and delivery.
• Simulate the processes with the help of collected data from each internal department and implemented As - Is process flows and services.
• Performing detailed and extensive Gap Analysisto check shortcomings of existing process and documented To-Be process, business logic, and User Interface/ mock-ups using MS Visio
• Facilitating the Sprint planning and user stories grooming sessions to make the team understand the features, user stories and acceptance criteria.
• Collaborating with Development Team lead and QA manager to manage/define backlog and acceptance criteria of sprint work along with presenting the Demo of sprint/release work to client
• Working with Leadership, Internal departments, Finance, Operations, provision team, configurations team and developer on developing, correcting, and streamlining key reports and dashboards.
• Providing data definition, data dictionary, mapping documents and data flow diagrams to application team for integration from different sources (TOMS, TIMS, NetDB).
• Validating technical designs created by IT developers against functional specifications.
• Verifying the repots data in UI and Correlation data tables in the backend
• Coordinating with cross-functional teams to track issues and to get to the root cause and ensure the implementation of correct solutions.
• Working with QA team to design test plan and thoroughly reviewed the test cases for Functional and User Acceptance Testing (UAT)

Environment: /Tools: MS Visio, SharePoint, Smartsheets, Peoplesoft CRM, NetDB, Office365, TOMS, TIMS.

Confidential

Business Analyst

Responsibilities:

• Created Business requirements (BRD/High Level Design Document (HLD), Functional RequirementDocument (FRD), Project Specifications Document (PSD).
• Facilitated requirement workshops, one-on-one interview sessions, group’s sessions, joint applicationdevelopment sessions (JAD) and prototyping sessions to come up with business and technical requirements.
• Documented all existing business processes by developing detailed AS-IS models using Visio. Developed business and functional requirements in conjunction with the TO-BE design.
• Had managed a huge number of requirements for analyzing, filling the gaps and also making sure business functionality is built with the given requirements.
• Created epics, user stores and tasks driven from business requirements.
• Assistedteam with updating JIRAon project schedules, quality, issues/defects and managing resources.
• Involved in various stages of the project as part of requirements gathering, Design and Testing
• Used MS Visio to create UML diagrams such as use case, activity, and sequence diagrams
• Coordinated with senior leadership and project stakeholders to track the progress of the project, updated status and lead the sprint review meeting to ensure that schedules and deliverables are met.
• Assisted in writing efficient and effective Test Plans, Test Strategy, System testing, End-to-End Testing and User Acceptance testing
• Used SQL queries to retrieve data and provide reports on cases handled at CPS.

Environment/Tools : UML, MS Visio, MS Project, JavaScript, SQL Server, MS Access, MS Word, MS Excel, HP ALM

Confidential

Business Analyst

Responsibilities:

• Managed and gathered system requirements for mission-critical initiatives of public safetyby researching key client processes and functions.
• Documented requirements, created user stories, epics, features, task boards, and widgets, and tracked risks and issues using Team Foundation Server (TFS).
• Implemented agile project as scrum team member in iteration/sprint planning, story estimation, product backlog grooming sessions
• Owned, prioritized and facilitated the refinement of backlog to ensure that agile product teams are delivering enhancements to drive consumer and business value.
• Conducted change management across the entire consulting process from project conceptualization through project delivery, performing Software Development & Implementation Management in diverse business & technical environments, with demonstrated leadership ability.
• Partnered with designers to lead functionality and interface design sessions to optimize user experience and understanding.
• Understanding of directories (Active Directory/LDAP) and group structures, policies etc.
• Worked with test team to validate the quality of data in FAST server and Prod environment
• Heavily involved in the creation, modification and implementation of Test Cases for each Business requirement and prepared a very detailed Requirement & a Test Traceability Matrix.
• Worked on establishing and demonstrating a thorough understanding of the business models, processes, and priorities, and leveraged that knowledge in the development and delivery of scalable system solutions.
• Collaborated with the Production Support teams to document RCA’s (Root Cause Analysis).Proposed standard templates for Root Cause analysis for documenting Production issues. Proposed template with apt fields like: Incident ID (Remedy tool), Incident Description, Root Cause, Incident Resolution.
• Worked very closely with the Test Environment Management, Build Deployment team, Project Manager, Dev team for ensuring the correct deployment of the dashboard and mobile applications for the UAT Testing team.
• Served as point of contact between team and client to update of project status, risks and issues. Presented project demos and status to client and stakeholders.

Environment: /Tools: MS Visio, SharePoint, MS Project, SQL Server, Team Foundation Server, SAP ERP.

Confidential

Technical Business Analyst

Responsibilities:

• Gathered requirements by conducting interviews with key stakeholders, end users and Subject Matter Experts (SMEs) to analyse the business process and workflow.
• Coordinated with customers and development team to organize requirements into high level Use Cases and low-level Use Case Specifications
• Developed business process re-engineering document required to migrate ACESS system to SQL server with user friendly UX/UI
• Prepared Unified Modelling Language (UML) diagrams, Data Flow Diagrams, Data Mapping, Business Process and Data Process Model using MS Visio.
• Restructured the tables to remove redundant connections and ambiguity.
• Provided logical data model to DBA’s to create physical tables in database for the data coming
• Defined Tables, columns and their structure based on incoming data from source system
• Worked with business users and system developers to develop a plan for data extraction, data migration, and data verification from multiple systems.
• Coordinated with team to capture issues associated with the integration of ASP.Net Framework, Visual Studios IDE, and GUI.
• Worked with development team in integration SAP Crystal Reports with the application to generate reports for the client with one click.
• Actively worked on large database maintenance activities including data modeling, mapping, development, integration, analysis and testing using SQL queries
• Performed UAT with clients and provided user training guide and manuals.

Environment: /Tools: MS Visio, MS Project, MS Access, SQL Server, Visual Studios, ASP.Net, SAP Crystal Reports