Professional Summary

• Professional experience as Business Analyst with solid understanding of Business Requirement gathering, Business Process Flow, Business Process Modeling, and Quality Assurance.
• Extensive experience as Data Analyst for data warehousing projects for large financial organizations, experience in Data Conversion/Data Mapping
• Knowledge of full life cycle implementation in building a Data Warehouse.
• Proficient in gathering and analyzing Business Requirements, documenting System Requirement Specifications, Functional Requirement Specifications, Traceability Matrix and Software development plan.
• Facilitated JAD Joint Application Design sessions and coordinating extensive communication networks interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e-mails, etc. to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Comprehensive knowledge of Software Development Life cycle SDLC , having throughout understanding of various phases like Requirements, Analysis/design, Development and Testing.
• Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.
• Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management, developers and QA engineers.
• Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders.
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams Context, Use Cases, Flow charts, Sequence, state diagrams, Activity diagrams in MS Visio and Rational Rose.
• Experience working with Microsoft SharePoint to document the issues in monthly, weekly and daily meeting.
• Expertise in various types of testing including integration, functional, system and performance testing.
• Experienced in working with Cross Functional Teams and interacting with all levels of management for requirements, resources and project status and delivering custom applications in phases. Also assisted the Project Manager throughout the software development process.
• Well versed in different management scenarios like Change control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
• Adept at building and nurturing healthy business relations for customer satisfaction.
• Have exposure in educating internal customers on business systems and procedures and working with other analyst and QA team to set priorities and schedules.
• Proficient to work perform even under high pressure, meeting deadlines under diverse environments.

Professional Experience:

Confidential

Lead Business Analyst

Our Project is to emphasize personal service and customer convenience in attending to the financial needs of businesses, individuals and families in northern and central New Jersey In partner with few other financial groups . We offered a broad array of deposit, loan and investment products, as well as trust, fiduciary and wealth management. We worked on Customer One Portal which is a complete transactional financial system that is concerned with creating an online account for the customer, so that customer can check balance online, view payment history, modify personal information and so on. It allows customers with online banking facilities like online Account management, loan processing, Multi-user access, User profile management, Portfolio Management, Cash management, Payments and transfers, Wire transfers, Check Imaging Services that enable banks to offer their corporate clients a robust, technically advanced, banking solution. The application also generates reports and brochures summarizing transactions customer wise, branch wise and regionally for the managers. Reporting system will provide a consolidated view of by the branch, zone and country level with real time views of the business.

Responsibilities:

• Interacted with clients to assess needs, identify key challenges, and define project scope deliverables.
• Prioritized project efforts, developed project plans, process flows, Use Cases and SRS using RUP.
• Performed Problem Analysis, Research Solutions and presented recommendations.
• Developed additional processing and data models that will be added to existing system using MS Visio.
• Gathered Business Requirements from users and used Requisite Pro for documenting the requirements.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Attended meetings with QA team members for SME in order to deliver quality documents.
• Reported status, milestones, and project plan tracking to project management and project owners on a weekly basis.
• Used MS Visio for flow-charting, process model and architectural design of the application.
• Developed Test plans and scripts using Test Manager and utilized use cases as a basis for performing Integration and System testing.
• Reported defects and bugs to development team using Mercury Test Director.
• Supported and assisted Developers and QA in developing Quality Control QC test plans and test scripts, as well as supporting and assisting clients in all testing phases through UAT.
• Involved in maintaining Requirements Traceability Matrix RTM

Confidential

Business Analyst

• Confidential Express-Send service is a global remittance service for transferring money to family and friends in Mexico, and 14 countries in Central America, the Caribbean, South America, and Asia. Wells Fargo has a tie-up with several banks in Asia for cash pick-up or by having the funds deposited into an account at the receiving institution.
• In addition, worked on project that achieved its goal through a Central Data Warehouse CDW , which acted as a data repository to provide data for consolidated client reporting. This Central Data Warehouse also known as Operational Data Store ODS received data from many Around 25 upstream systems, and also fed many downstream systems

Responsibilities:

• Documented existing process AS IS process modeling with the help of the subject matter experts.
• Implemented processes that analyzed and investigated customers' individual accounts and personal records using data mining and accounting skills.
• Worked with team on designing Code ETL graphs that transform transport data between upstream, Central Data warehouse . Downstream systems Mantas Anti Money-Laundering DST HIP Performance Measurement Systems
• Monitored and investigated suspicious accounts/Customers
• Data Verification, Reporting and Client Interface
• Conducted research, assisted and provided information to support Suspicious Activity Reports SAR and made recommendations.
• Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
• Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.
• Monitored and reviewed customer account transactional activities and made recommendations for further review or closure.
• Work with Anti Money Laundering Analysts ensured that regulatory, legal, bank audit requirements are met.
• Managed accounting close, accounts payable, and financial reporting for multiple clients.
• Organizational Development and Account Management
• Worked extensively with business users to gather detailed requirements and preparing use cases.
• Prepared business requirement document and converted these requirements into detailed functional specifications.
• Defined document standards and templates for business requirements, traceability matrix, project plans and other deliverables.
• Reconciled the old vs. new cash, reconciled the balances, and disperse as much as possible using advanced skills in MS Excel, MS Assess, and MS Power-point
• Troubleshoot development and production failed packages and communicate offline end-points to appropriate support teams and developers
• Ensured that the clients adhere to the change Management Notification CMN process for any WBSD request and ensure that any application to be deployed in stage/production has been relatively error free
• Provided time and effort estimations for deliverables and managed business expectations on a daily basis.
• Responsible for review of deliverables and documentations.
• Extensively used MS Visio for flow-charting, developing process model of the application.
• Demonstrated leadership qualities as an active participant in all initiatives considering short and long term implications.
• Assisted QA team in writing Test Plan and Test Cases for functional testing

Confidential

Business Analyst

Project

• MNBS/PLUS - Legacy Modernization and Legacy Application Enhancement Project
• Prudential Financial Inc. is a financial service leader deals in investment, real estate, commercial property and life insurance. Modernized New Business System MNBS is a legacy application catering to the New Business of Prudential Individual Life Insurance ILI . The New Business System caters to many crucial functions like policy data entry, underwriting, commissions, issuing contracts and placing with Admin systems. Prudent Life Universal System PLUS system replaced MNBS a legacy system that handled the New Business process for Prudential s individual Life Insurance ILI needs. The application also involved enhancing the online life insurance quoting system, claim processing. It provides a wide range of options relating to choice of policy.

Responsibilities:

• Interacted with Subject Matter Experts such as Prudential's Investment Managers, Life Insurance Managers, and Process Analysts to gather requirements and goals through interviews, surveys to understand the business process. Conducted a controlled brain-storming sessions with project focus groups.
• Involved in gathering and synthesizing business requirements and translated into functional and non-functional requirements to be used as input to the functional design specifications.
• Designed Use cases, Use case diagrams to present a better view of the system as a whole to the technical team for them to identify the key processes.
• Interacted with technical Architects to identify and analyze the given information, procedures and decision flows and evaluated existing procedures.
• Acted as liaison between the SME's and the technical teams, handled all scheduling, resource planning and allocation matters, ran all status meetings and compiled reports.
• Extensively worked on Creating User requirement Specifications URS , Functional Requirement Specifications FRS , and Business Process Documents and also developed System Requirements.
• Prepared Use Cases, Use Case Scenarios and elaborated those using UML diagrams like Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Business Process and Data Process Model.
• Facilitated Joint Application Development JAD sessions for communicating and managing expectations with SME's and to understand thoroughly the business process and the interface requirements, which need to be incorporated in the application.
• Performed lot of Customizations, Enhancements, Updates and changing functionalities of web page.
• Worked as a team with Developers and Process Analysts in preparing the requirements, writing workflows, process flows, and Interacted with system developers to resolve questions and discrepancies in BRD.

Confidential

Business Analyst

Confidential has different schemes of insurance for individuals like Term Life Insurance, Universal Life Insurance and other insurances. The project's objective was to enhance some of the functionalities in Confidential Term Life and Universal Life Insurance business.

Responsibilities:

• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners stake holders and document analysis, represented them in requirements traceability matrix RTM using Requisite Pro.
• Analyzed and collected business requirements from SME's and created the requirements specification document.
• Performed Requirement Analysis to Develop Use Cases, Activity Diagrams and wire frames
• Extensively interacted with both user group and development team in coming up with structured charts, Class and sequence diagrams.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Wrote user requirements specification URS and Functional requirements specification FRS Documents as per the Business requirements and process flow.
• Designed and developed project templates based on SDLC Methodology
• Developed user manual and training presentation for educating and training the user about the new system.
• Participated in the User Acceptance Testing and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis.
• Confidential

Business Analyst/Quality Analyst

• Project: Healthcare and Pharmaceutical Sample Distribution System. Zydus Cadila is a global pharmaceutical company having strong market presence in gastrointestinal, cardiovascular and women's healthcare segments. It was founded in the year 1952 and is among the top five pharma companies in India. Healthcare and pharmaceutical sample distribution system is an efficient, regulatory compliant solution that allows storing, shipping and replenishing samples and literature for driving company revenue.
• To reduce costs of reconciliation for samples distribution, responsible for analyzing and defining business requirements to outsource samples reconciliation of product distribution by sales force.
• To augment sample distribution channels, worked with vendors who were required to meet policies, and integrate with existing allocation and distribution systems. Project managed data specifications and validation to ensure integration with existing allocations and distribution systems.
• To meet center and state government reporting requirements, worked closely with compliance department, business stakeholders and IT staff to extract, analyze results and data quality, to satisfy various govt. regulatory reporting of product sample fulfillment data.

Responsibilities

• Responsible for maintenance and compliance of Sample Distribution Network System.
• Responsible for writing and maintaining Function Requirement Specifications FRS , Data mapping guidance documents.
• Validated systems offer full lot traceability and meet all requirements to ensure complete regulatory compliance.
• Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Responsible for arranging meetings and discuss the issues and gather requirements.
• Identified Use Cases from the requirements. Created UML Diagrams including Use Cases Diagrams, Activity Diagrams/ State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams DFD , ER Diagrams using Microsoft Visio thus defining the Business Process Model and Data Process Model.
• Responsible for writing and Analyzing the Functional Requirements specification FRS document and Use Cases for Electronic Submissions, E2B applications, Case Processing, Auto Letters and Reporting.
• Conducted joint application Development JAD sessions to develop and agree upon a system that focuses on the business requirements.
• Participated regularly in Walkthroughs and review meetings with Project Manager, QA engineers and Development team.
• Used PVCS Dimensions Process Modeler for adding users and roles into Oracle database.
• Regularly interact with offshore and onshore development teams.
• Implemented and support software installation packaging and distribution using Web based Software Deployment WBSD .
• Troubleshoot development and production failed packages and communicate offline end-points to appropriate support teams and developers
• Ensured that the clients adhere to the change Management Notification CMN process for any WBSD request and ensure that any application to be deployed in stage/production has been relatively error free.
• Used Tivoli Information Management for z/OS to report, track, monitor and resolve problems detected in the data processing environments
• Documented all system changes and request for user access using Change Management Forms in the SharePoint Document library