PROFILE:

• Have over 9 Years of experience as a Business Analyst with Quality Assurance, Testing and Text Mining in Manufacturing, Content Management, Banking and Mortgage applications
• 4 Years of onsite experience as a Senior Business Analyst
• Proficient in Software Development Life Cycle and QA Methodologies
• Strong experience in Agile Methodology
• Worked as a liaison between business stakeholders and development team to gather and communicate requirements
• Adept at clearly defining business requirement documents
• Good experience in business process analysis, process modeling and mapping documents
• Document artifacts that provide end to end workflows to clearly define business functionality
• Strong experience in manual testing of Client - Server applications, Web applications and applications linked to Database Systems
• Proficient in creating effective Test Plan, Test Documents for features and stories based on FRS and SRS
• Proficient in Installation, Smoke, Functional, Regression, User Acceptance, Recovery, Compatibility, Reliability and Reference application testing
• Experience in Installation testing of client components in UI and Silent mode on different operating systems
• Experience in automating test cases using NUnit, QTP and Web Services testing using SoapUI
• Experience in using Rational Pure Coverage Tool for code coverage
• Expertise in Web applications testing by using FTP, SMTP, DB, JMS and Web Services in design and run time
• Experience in testing integration of Configuration Management Tools ClearCase and Perforce with client products
• Good experience in back-end testing using SQL queries and ETL Testing
• Good experience in testing Remote Commands using SECSIM Pro+ based on Factory Automation Standards
• Proficient in creating clear and concise test summary and defect reports for every release for client product review meetings
• Good experience in direct customer interaction and escalation management
• Served as Defect Prevention Analyst to the project and implemented best practices to improve the process
• Strong customer relationship, team building, and organizational skills

TECHNICAL EXPERTISE:

Front-End Tools: MS Office, MS Visio, MS Access

Testing Tools: Clarabridge, QTP 9.0, NUnit 2.4.8, Rational Pure Coverage v7.0, SoapUI

Operating Systems: Windows 2000/03/XP/NT/7

Networking & protocols: FTP, HTTP and SMTP

Web/App Servers: Apache Tomcat 7.0

Languages: SQL, C#.Net

Defect Tracking Tools: HP Quality Center 9.2, JIRA 6.0, iNotion, RTC, ServiceNow

Configuration Management Tools: ClearCase, Perforce

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati

Senior Business Analyst

Responsibilities:

• Managing over 12 Card campaigns in Project Place
• Gathering the requirements for various card campaigns like balance transfer, pre-approval, income capture, credit limit increase etc. from marketing line of business.
• Document the business requirements based on MPPs, test plan, test design and business inputs
• Acts as a liaison between marketing LOB, Development team, QA, email and direct mail vendors, Decision science group and Digital team for both inbound and outbound campaigns
• Research on data for the new campaigns based on LOB inputs
• Organizing daily standup meetings and ensure that deliverables are on schedule
• Weekly card campaigns dashboard update to the execution partners
• Prepared presentations on detailed campaign process to higher management
• Prepared monthly and yearly card campaign schedules for the whole year based on MPPs and LOB inputs
• Created level of effort (LOE) estimated hours for development, email and mail vendors for the campaigns to be automated.

Environment: SAS, AQT, MS Visio, MS Excel, Pega, Project Place, Plan View

Confidential, Cincinnati

Test Lead - SQL Testing

Responsibilities:

• Validated the migration of data from Netezza to MapR in production environment on huge amount of data
• Testing of database columns in MapR are migrated as per the Netezza data
• Created temporary tables with the required columns from Netezza and exported data to tsv files to compare with MapR data using joins between tables
• Calculated the percentage of discrepancy records between MapR and Netezza
• Ticket submission and updating the test results in Asana
• Tracked the tickets in testing bucket and reported the progress to the director on weekly basis

Environment: Netezza, Drill, Hive, DBeaver, MS Excel, Asana

Confidential, San Antonio

Senior Business Analyst

Responsibilities:

• Interview with SMEs for requirements elicitation for Doubly Stochastic Short Term Forecasting model
• Created AS-IS Process flow diagrams
• Validation of process flows with SMEs
• Documented data lineage for Doubly Stochastic Model
• Analyzed gaps and pain points in the model
• Documented Forecasting outputs comparison process flow and test data flow diagrams
• Tested and compared huge volume of Contact Center data collected from various source systems
• Automated data comparison of forecasted and actual Call Volumes, Average Handling Times for 30mins interval on a particular date for current CCM and Doubly Stochastic models using Access DB
• Tested data comparison and created various interactive reports and graphs
• Drafted recommendations for TO-BE process
• Supported ETL testing activities for the IAM project
• Involved in preparation of test cases and creation of technical specification documents for the source systems
• Engaged in Testing Datastage jobs for the different source systems

Environment: Access DB, MS Excel (V Lookup), MS Visio, MS Power Point, Datastage, SQL

Confidential, San Antonio

Senior Business Analyst

Responsibilities:

• Led Mortgage Cadence Production support team
• Good knowledge in Mortgage Cadence- Loan Origination System
• Triaged reported business issues and identified defect/Gap/Enhancement
• Requirements gathering for Cadence application enhancements
• Created stories, tasks and defects in RTC
• Analyzed Bank ICE ideas and identified which require IT changes or Process Improvements
• Identified the size of the effort and the application where the ICE idea has to be implemented
• Interaction with Innovators for further analysis
• Created test scenarios for Federal Income Tax Calculator
• Led the team for testing

Environment: Mortgage Cadence, RTC, ServiceNow

Confidential, San Antonio

Business Analyst

Responsibilities:

• Worked with DPO and created intent document as per the business requirements
• Analyzed social media data and built 37 category groups, categories and touch points under Products and Services, Life Events with an accuracy of 80 percent
• Built common filters across all categories such as Jobs, Retweets, Advertisements, Unhappy Confidential members
• Performed fine tuning and several self-audits
• Participated in peer, tech team and business audits
• Facilitated daily standups, retrospective and big room planning meetings
• Updated wiki on regular basis about the categories rules

Environment: Clarabridge, MS Word, MS Excel, RTC, Radian6

Confidential, San Antonio

Business Analyst & QA Lead

Responsibilities:

• Gathered requirements for about 45 business areas
• Led the team for Requirements Gathering for FSB Front Door and Workload Management Tool
• Led meetings with Business Users and Sponsors for Requirements Gathering
• Created AS-IS and TO-BE Process Flows describing for all Business Areas
• Created swim lanes for the process flows
• Created mapping document for the front door form fields by analyzing Mockup, Prototype and existing tools
• Coordinating the requirements with development team
• Leading the testing team for Front Door
• Created testing strategy and test suites for all business areas
• Presented demos and training of the tool to all business areas
• Coordinated with Change Management for Procedures and Reference Manuals documentation
• Participated in daily stand up and sponsor meetings
• More interaction with customers to help them understand the usage of tool

Environment: Sales Force, MS Word, MS Excel, RTC, MS Visio

Confidential

Project Lead

Responsibilities:

• Participated in Agile Planning, Daily scrum meeting, Review and Retrospective meeting
• Coordinated with product/business owner and documented Agile scrum user stories
• Provided detailed business scenarios for development and QA
• Created "As is" and "To be" system documents to show the current and proposed functionality of the system
• Learn, Understand, Map and document all interdependencies so that an appropriate level of support can be provided and solutions can be identified to meet business requirements
• Completely owned story handling and other QA activities for Integrations module
• Led and participated in Functional, Regression, Smoke, Installation, Compatibility and Reference application testing
• Setup environment with Content Server, Documentum Administrator, FTP, SMTP(POP3, IMAP), DB, Tibco Server, James, WebSphere JMS and SoapUI for testing
• Designed case process using FTP, SMTP, DB, JMS, Web Services and executed run-time with different browsers on different Operating Systems
• Tested integration of product with Perforce
• Overlooked team defect leakage to be less than 8%, which is a client’s bench mark
• Executed over 500 Regression test cases of Case-Process in a span of 25 days
• Created Backend image and cloned it onto 100 PC’s for all team members
• Served as Defect Prevention Analyst to the project and implemented best practices to improve the process
• Involved in Database and Reference Application Testing
• Attended Story reviews, Peer Reviews, daily standup meetings and customer interaction on functional or technical changes
• Status update meetings with clients internally and handling them completely

Environment: Java 1.7.0.17, SQL Server 2008(Content server), Oracle, Documentum Administrator 7.1, Tc server/Apache Tomcat 7.0, Firefox 7.0, FTP/ SMTP/ POP3/ IMAP/ Tibco EMS Server/ James/DB/ WebSphere JMS Servers, FileZilla, Telnet, Soap UI, Quality Center, Jira, Version One, VMware, MS Visio, MS Excel

Confidential

Senior Consultant

Responsibilities:

• Primary client-facing resource and focused on client requirements
• Gathered requirements and created BRD and FSD
• Experience in creating Process flow diagrams, Gap analysis etc
• Created test documents for components and features based on SRS and FRS
• Involved in Test Documents, SRS, UTD Peer reviews, Client Reviews and created peer review documents
• Created Acceptance test scenarios for the product
• Installation Testing of Confidential components in UI and Silent mode on different OS
• Involved in Security, Functionality and Regression testing of Confidential components
• Performed acceptance testing on different client environments
• Tested Feature and Incident Verifications based on release notes for every release
• Tested the integration of Clearcase with iNotion
• Organized Software Change Control Board Meetings in the team
• Tested the components using Rational Pure Coverage Tool and thereby improved code coverage by analyzing the code and adding additional test cases
• Test case management and bug tracking using iNotion
• Led cross training sessions for new joiners on several components of the project
• Experience in creating Test Plan and Test Strategy

Environment: C# .Net, Windows 2000, XP, 2003, WIN 7, SQL Server 2005, iNotion, Rational Pure Coverage

Confidential

Consultant

Responsibilities:

• Automated the regression test cases using QTP
• Documented and formatted the test data using Excel
• Created and Executed Automation Test Scripts for Functional and Regression Testing using QTP
• Divided the Test Scenario into Multiple Actions and converted the into Reusable Actions
• Involved in QTP Data Driven Framework
• Participated in Functionality and Regression Testing
• Involved in team meetings and interaction with customer
• Worked with developers to resolve any defects, assisted in problem root cause analysis and coordinated required changes to achieve Quality Control

Environment: C# .Net, Windows XP, SQL Server 2005, iNotion, QTP