SUMMARY

• Overall 8+ years of diversified experience in Healthcare, Financial and Insurance domains transitioned from Junior to senior Business Analyst with extensive experience in Business process flow.
• Liaison between business and technical personnel to ensure a mutual understanding of processes and applications.
• Experience in the documentation of system and business requirements and specifications, design, and development of use and test - case scenarios and GAP analysis, developing test plans, training, and implementing new processes and technology.
• Established technical competency and analyzed tradeoffs between usability and performance needs with the help and collaboration with subject matter experts and software developers.
• Excellent Business writing skills in writing Business requirements document, USE Case Specifications, Functional Specifications, Systems Design Specification (SDS), Systems Requirements Specification (SRS).
• Solid understanding of all phases of Software Development Life Cycle (SDLC) methodology (such as requirement, analysis, design, business process modeling, implementation and deployment).
• Proficiency in writing Business Requirement Document (BRD), Functional Requirement Document (FRD), Test Case Document (TCD).
• Facilitated User Acceptance Testing (UAT) with the stakeholders, clients and business users.
• Expertise in Business Requirement gathering, Business Process flows, and Testing.
• Proven active involvement in Post Production Validation and Production Support.
• Expertise in Agile, RAD, RUP, SCRUM, Waterfall SDLC (Software Development Methodologies.
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams and document them using Microsoft Visio.
• Ability to work collaboratively with Customers, Business Teams, Quality Assurance, Developers and other team members in complex testing projects and in the overall enhancement of software product.
• Conducted Requirement Gathering Sessions and interviewed Business users and Subject Matter Experts (SMEs) using different techniques like Brainstorming, Focus group, Question and Answer, shadowing.
• Coordinated with Scrum Master for Project Progress and Release Management. Managed Product and Sprint Backlog to achieve the Sprint objectives in Agile methodology.
• Strong understanding of the business process reengineering, scope definition, project purpose, Interface Design Specifications, user and system requirements.
• Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.
• High-energy Business Analyst effective at developing and implementing operational processes and systems. Quickly grasps business priorities to identify optimal personnel and IT solutions.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst

Responsibilities:

• Liaison between Business Users and Technical team in analysis & design.
• Supported the project throughout all phases of SDLC.
• Documented, tracked functional changes; wrote detailed User Stories and Acceptance Criteria.
• Documented Business Process flows created "As-Is Business Models" by meeting with SMEs stakeholders from interfacing applications.
• Identified opportunities for improving business processes.
• Have conducted knowledge transfer sessions to Jr business analyst on using Team foundation server. Developed Use-Cases, Business rules, functional and non-functional requirements after understanding the business processes.
• Created the use case diagrams, and Process flow diagrams using MS Visio.
• Conducted JAD sessions with stakeholders, end users and SME, QA Analysts to determine the critical business processes and developed key functional and technical requirements.
• Proficiency in writing Business Requirement Document (BRD), Functional Requirement Document (FRD), Test Case Document (TCD).
• Facilitated User Acceptance Testing (UAT) with the stakeholders, clients and business users.
• Expertise in Business Requirement gathering, Business Process flows, and Testing.
• Proven active involvement in Post Production Validation and Production Support.
• Expertise in Agile, RAD, RUP, SCRUM, Waterfall SDLC (Software Development Methodologies.
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams and document them using Microsoft Visio.
• Ability to work collaboratively with Customers, Business Teams, Quality Assurance, Developers and other team members in complex testing projects and in the overall enhancement of software product.
• Conducted Requirement Gathering Sessions and interviewed Business users and Subject Matter Experts (SMEs) using different techniques like Brainstorming, Focus group, Question and Answer, shadowing.
• Coordinated with Scrum Master for Project Progress and Release Management. Managed Product and Sprint Backlog to achieve the Sprint objectives in Agile methodology.
• Maintained all the stories and tasks in Jira which was used to know the status of requirements.
• Participated in User Acceptance Testing and Deployment.
• Tested the portal and conducted meetings with business users to explain the functionality.
• Conducted training sessions and updated Product Manual upon successful delivery of each sprint.
• Excellent communication, client interaction and problem-solving skills.
• Mentored and helped other team members to accomplish their tasks.
• Documented business processes and analyzed procedures to ensure alignment with changing business needs.
• Applied honed problem-solving skills to analyze and resolve issues that impact business operations and goal achievement.

Confidential

Sr. Business Analyst

Responsibilities:

• Gathered user requirements, developed functional and non-functional requirements.
• Developed use cases/diagrams, conceptual model, behavior diagrams (sequence, collaboration, state chart, Activity), using MS Visio.
• Used Skype for business for meetings and conference calls with business managers and program manager.
• Executed and performed the business analysis plan by working the stakeholder.
• Conducted business analysis activities and supported business analysis communication.
• Specified User and System functional requirements focusing on Data Flows, Data Models and the Data Dictionary.
• Assisted effectively in requirements prioritization, performed requirements allocation and documented requirements traceability.
• Supported verification, quality assurance and development activities which included reviewing test scenarios and designing.
• Documented, tracked functional changes; wrote detailed use cases and requirements (BRD's and FRD's), maintained Requirement Traceability Matrix, Systems Design Document (SDD) and reengineering business process and designing.
• Prepared weekly and monthly status reports to share with senior project managers.
• Set-up agenda and scheduled meetings to accomplish agenda objectives.
• Created weekly communication plans.
• Effectively worked in an On-site-Off-shore model.
• Managed and tracked risks and escalated to the appropriate audience.
• Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases.
• Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance.

Confidential

Business Analyst

Responsibilities:

• Involved in GAP analysis to identify AS-IS process and TO-BE process.
• Prepared and maintained Requirement Traceability Matrix (RTM) including both functional and non-functional requirement.
• Improved upon my knowledge of the Medicare and Medicaid policies, which helped understand and manage these requirements efficiently.
• Worked on preparing Business Requirement Document (BRD), and Functional Requirement Document (FRD) to help aid the development team.
• Worked on creating the project plan, which included information including project activities, anchors, efforts, etc. and tracked the developments of the project
• Prepared the activity diagram and sequence diagram to give clarity to all stakeholders of the project on the flow of operations of the system and timelines of each actor involved in the project.
• Used Agile model to ensure that all the requirements are met at the completion of the project.
• Prepared use case diagrams and use case description by studying the requirements and discussing them with the subject matter experts (SME) and users
• Managed change requests by conducting impact analysis, and formulate the implementation plan.
• Prepared change request form to provide description of the change requests, the results of the impact analysis, workarounds, if changes are not feasible, and the additional efforts required.

Confidential

Quality Assurance Engineer

Responsibilities:

• Documenting the Test results using Quality Center
• Executed SQL queries on SQL Server in order to view successful transactions of data on the back-end of database for validating purpose.
• Query databases to retrieve data through Joins and Select statements
• Attended meetings with Developers, Team Leads to create a friendly manner and helped them to solve the errors.
• Interacted with the Testing and Development team to resolve and follow up on development issues.
• Reported results and updates to the QA Lead.
• Execution of End to End, Regression and System testing.
• Coordinated with other teams to get the requirements clarifications.
• Interacted with Business users and Technical team to provide some suggestions on user requirements.
• Performed manual testing on different modules of the application.
• Analyzing the test results and projecting them to various teams.
• Conducted Regression Testing on various builds of the application and reported the defects to the developers using Quality Center for the bug fixing and tracking.
• Played an active role in coordinating the activities, understanding the existing business requirement.
• Maintain the Quality documents according to the standards for the project requirements.