Business Systems Analyst Resume

SUMMARY

About 4.2 years of IT experience and served as Data and Business Systems Analyst and gained knowledge on various sectors like Auto - Industry, State project and Health care.
In-depth knowledge and practical experience of using Waterfall and Agile Business Process, System Requirements Specification and Functional Requirements Specification and MS Visio.
Highly skilled in transforming the needs of business users and stakeholders to the functional/technical requirements.
Collaborated with key personnel in analyzing business requests for feasibility and decrease in costs
Served as a critical resource and liaised between subject matter experts and technologists throughout the project life cycle.
Excellent conceptual and technical skills to create Business Requirement Documents, Functional Specification Documents, Process Flow Diagrams, and Detailed Design Documents.
Excellent communication and inter-personal skills, accustomed to working in both large and small team environments

TECHNICAL SKILLS

Programming/Scripting: C#, Java, JavaScript, jQuery, VB Script, Apex

Web Technologies: HTML, CSS, GitHub

Databases: SQL, Oracle, MySQL

Enterprise platforms: SAP CRM, Salesforce, SAP MDM

Testing tools and others: HP QC (ALM), QTP, Tableau, ServiceNow

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Responsibilities:

Worked on Agile Scrum Methodology for Salesforce implementation. Followed the iterative Agile scrum methodology throughout the SDLC
Experience in using Toolkit (Salesforce ticketing tool) on assigned defects and collaborated with Test Team and Dev Team and Operations Teams as needed to get to the root cause of the defects and make any requirement updates accordingly
Conducted Gap Analysis for Clients transitioning from Legacy to Fusion (Salesforce)
Extensively used Salesforce Workbench to look for objects and their values to further analyze the defect and communicate with Dev/Test teams
Worked on different types of Data Feeds and provided walkthrough’s for Dev and Test team and Operations and got the official signoff from respective teams
Delivered DTA’s and IBR’s for different types of Data Feeds by conducting various working sessions within internal teams
Well versed in creating different type of cases in salesforce and completing assigned related tasks and clear understanding of the business process in a patient’s journey
Collaborating with developers and product owners to stay current on product features and intended functionality

Confidential

Business Analyst

Responsibilities:

Worked closely with PMO, architects, development & quality teams to ensure timely delivery of sprints and projects
Managed issues (stories, bugs) reported by the business using Jira ticket management
Closely worked with Salesforce consultants while implementing the solutions for the needs of organization.
Interacted with various business user groups for gathering the requirements for Salesforce implementation.
Performed Gap Analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
Assisted the test team and developed SQL queries for ad-hoc requests
Worked with stakeholders to obtain deliverable signoffs. Provided functional direction to other systems analysts and used the meta-data definition and workflow needs and how these functions map to business processes.

Environment: Agile, Salesforce, Service cloud, Workflows, WSDL, Windows XP, MS VISIO, MS office

Confidential

SAP Business Data Analyst

Responsibilities:

Acted as a liaison between business and functional teams on SAP CRM upgrade project
Collaborated on requirements gathering, development of business processes to ensure high data quality standards for end-user records in SAP CRM
Assisted in managing data quality of five million end-user records and transactional data for 500+ dealers in SAP CRM
Collaborated with dealer mentors to investigate, resolve, and train independent dealership personnel regarding system issues
Executed verification and validation rules to process SAP IDocs and collaboratively discussed failures and resolutions with cross-functional teams
Wrote test cases and executed end-to-end functional testing to ensure optimal progress and product stability for end users
Responsible for reviewing & approving formal root-cause analysis documentation in ISM ServiceNow
HP Quality Center expertise in defect tracking, and documenting use cases for continuous improvement
Recognized as most valued team member of the month on several occasions