Business Analyst Resume Gaithersburg, MD - Hire IT People

SUMMARY

Solutions - driven professional with experience in cross-functional environment in the development, documentation and delivery of process innovations driving the attainment of business goals.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Gaithersburg, MD

Responsibilities:

Provided analysis of business and user needs, while revising existing system logic as needed.
Instituted vendor management quarterly review meetings with metrics and performance objectives.
Worked closely with subject matter experts (SME), various business units and technical resources to manage the development efforts from initiation to completion.
Functioned as primary support for Scrum Master in effective facilitation of sprint events.
Moderated various Joint Application Development (JAD) Sessions.
Supported with formulation and definition of system scope and objectives via defined research and process analysis methodologies.
Generated in-depth presentations reflecting project performance metrics.
Created business requirements and worked with I.T. teams to implement improvements on various products and features.
Contributed operational and consultative support in the utilization of lean management methodologies, tools, and principles.
Executed data mapping and provided data elements required for processing and regulatory reporting.
Training and development of end users through the development of policies and procedures.

Business/ Financial Analyst

Confidential

Responsibilities:

Executed activities including operational management, cost reduction and customer demand processing.
Provide meaningful analysis and solutions to management to out of norm cases such as return of funds and other systemic failures.
Managed project stakeholder, project team, action items and project schedule to accomplish deliverables.
Performed in-depth data analysis to understand requirements in achieving 100% accuracy in accordance with regulatory policies.
Creation and implementation of investment management system to give existing clients access to purchase, close, open and transfer investment. This led to less manual work and enhanced performance.
Identified business opportunities using lean six sigma methodology and tools, data analytics, and researching industry trends.
Worked on development, maintenance, and implementation of collection, credit management and pre-approved credit systems, using Agile methodology.

Branch Manager

Confidential

Responsibilities:

Manage all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance (KYC/AML), service level agreements (SLA) and maximization of sales referrals.
Develop and engage multiple internal partnerships including Private/ Retail Banking, Branch coordination and Information Technology (IT) on continuous improvement processes aimed at improving service delivery and operational efficiency.
Manage and maintain the highest of standards in cash management procedures.
Authorized to provide expert financial advice to customers and assist on service delivery enquires ranging from lapses in service provision to transactional advice; to more complex issues that required investigation and communication with other departments.
Achieved five-star (5*) audit and customer experience ratings.
Managed and mentored temporary and full-time branch staff of 45, with highly diverse capabilities.