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Business Analyst Resume

Gaithersburg, MD

SUMMARY

  • Solutions - driven professional with experience in cross-functional environment in the development, documentation and delivery of process innovations driving the attainment of business goals.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential, Gaithersburg, MD

Responsibilities:

  • Provided analysis of business and user needs, while revising existing system logic as needed.
  • Instituted vendor management quarterly review meetings with metrics and performance objectives.
  • Worked closely with subject matter experts (SME), various business units and technical resources to manage the development efforts from initiation to completion.
  • Functioned as primary support for Scrum Master in effective facilitation of sprint events.
  • Moderated various Joint Application Development (JAD) Sessions.
  • Supported with formulation and definition of system scope and objectives via defined research and process analysis methodologies.
  • Generated in-depth presentations reflecting project performance metrics.
  • Created business requirements and worked with I.T. teams to implement improvements on various products and features.
  • Contributed operational and consultative support in the utilization of lean management methodologies, tools, and principles.
  • Executed data mapping and provided data elements required for processing and regulatory reporting.
  • Training and development of end users through the development of policies and procedures.

Business/ Financial Analyst

Confidential

Responsibilities:

  • Executed activities including operational management, cost reduction and customer demand processing.
  • Provide meaningful analysis and solutions to management to out of norm cases such as return of funds and other systemic failures.
  • Managed project stakeholder, project team, action items and project schedule to accomplish deliverables.
  • Performed in-depth data analysis to understand requirements in achieving 100% accuracy in accordance with regulatory policies.
  • Creation and implementation of investment management system to give existing clients access to purchase, close, open and transfer investment. This led to less manual work and enhanced performance.
  • Identified business opportunities using lean six sigma methodology and tools, data analytics, and researching industry trends.
  • Worked on development, maintenance, and implementation of collection, credit management and pre-approved credit systems, using Agile methodology.

Branch Manager

Confidential

Responsibilities:

  • Manage all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance (KYC/AML), service level agreements (SLA) and maximization of sales referrals.
  • Develop and engage multiple internal partnerships including Private/ Retail Banking, Branch coordination and Information Technology (IT) on continuous improvement processes aimed at improving service delivery and operational efficiency.
  • Manage and maintain the highest of standards in cash management procedures.
  • Authorized to provide expert financial advice to customers and assist on service delivery enquires ranging from lapses in service provision to transactional advice; to more complex issues that required investigation and communication with other departments.
  • Achieved five-star (5*) audit and customer experience ratings.
  • Managed and mentored temporary and full-time branch staff of 45, with highly diverse capabilities.

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