summary

Business Analyst with experience of managing small and large size projects, analyzing and documenting existing business processes of clients of both software application and business intelligence requirements. Possess experience in examining the methods and processes of the business flow, assessing and documenting existing business processes, and incorporating value-added steps into a new process through the translation of business practices. Possess excellent written and verbal communication skills, with highly strong and effective client-management and interpersonal communication skills. Possess wide knowledge and experience in reengineering concepts, and savvy in using any tools available to reengineer the process and improve it to make the business effective and efficient. Resourceful, organized and proactive individual, with experience in leading and managing others and/or working independently to achieve positive business results. Experienced in managing multiple competing priorities and possess excellent problem-solving and decision-making skills and experience in working with global teams located in various time zones.

Professional Experience

Confidential

Sr. Business Analyst

• Analyze and document business systems and processes of the NYS Medicaid eMedNY system by describing relevant factors including work flow processes, data input and output activities, descriptions of data elements , and overall program goals, objectives, and external considerations. Experience in business and data analysis, design, testing and maintenance including requirements gathering JAD sessions, client interviews, and focus groups and development.
• Worked with business users CSC/NYS DOH and technical staff to elicit and gather requirements, and then analyze requirements and document requirements including functional specifications to ensure consistency and a common understanding across the stakeholder groups.
• Worked as a liaison user groups CSC/ NYS DOH Medicaid system and provide assistance to the user SME groups, the Project Management Office, Development Analyst Teams with evolution project and functional requirement document coordination.
• Provided assistance to educate customers on the evolution project process, project life cycle and functional requirement writing.
• Create, maintain and follow Requirement Traceability Documents through the system development lifecycle. Create use cases and business process diagram.

Confidential

Business Intelligence Business Analyst

• Responsible for development and requirement collection, analysis, design, testing and deployment of Business Intelligence BI and Data warehouse DW applications. Collaborate with Executive Management, business process owners, project manager, various business stakeholders, and end users with reference to collecting and translating business rules and requirements and analyzing data from various policy administration systems.
• Work as a liaison with Solutions Architect, Technical and Systems analysts, Cognos and BI developers, and other members of IT teams Setting direction and overseeing team activities, assist the project manager with implementation plans, schedules and written reports, managing stakeholders' and team dynamics, identifies risks and measures satisfaction to ensure success.
• Experience in business and data analysis, design, testing and maintenance including requirements gathering JAD sessions, client interviews, and focus groups and development.
• Examining the methods and processes of the business flow and assessing and documenting existing business processes and incorporating value-added steps into a new process through translation of business practices and researching best practices.
• Possess strong understanding of application systems, and business intelligence methods and the ability to quickly learn new software solutions. Served as an SME.
• Documenting business, user and system requirements, and Preparing Business Requirements Documents BRD and Functional requirements documentation. Assisting in clarifying discrepancies in requirements, and in obtaining appropriate approvals. Proactively communicate and collaborate with external and internal users to analyze information needs and functional requirements
• Develop and maintain documentation. Participating in planning, analysis, and implementation of solutions in support of business objectives. Having got a detailed understanding of the business process responsible for designing and documenting the testing process, finding out gaps in existing process, throughout the process development and implementation of a subject matter, that included, Technical Unit Product Testing, systems testing, Cognos testing and User Acceptance Testing.
• Manage customer relationships create processes with customer viewpoint partners with customers to help shape their future initiatives. Successfully maintained a pivotal role of being a liaison between two companies to successfully help execute projects on the Data Warehouse project.
• Served as an integral part of Multi-line PMO department, managing and providing administrative assistance to the users of the project management tool. Possess intensive knowledge of project management methodologies, and worked with the team in providing recommendation of process improvements of the team.
• Business Analyst Software Application May 2008 to Feb2010
• Documenting business, user and system requirements, Preparing Business Requirements Documents BRD . Performs functional analysis and creates functional specifications, create test cases and execute them, translate business requirements in to technical requirements.
• Assist the project manager with implementation plans, schedules and written reports
• Developing and writing business requirements with SMEs, working together with R D, Operations, MIS and QA teams documenting workflow process, documenting and analyzing the business practices and processes, driving through issues.
• Developed use case documentation and drawing flow charts to demonstrate processes and documented interface mapping requirements. Developed some UML diagrams.
• Manage projects through SDLC process and Project Management Lifecycle in accordance with standard procedures and practices.
• Examine the methods and processes of the business flow and assessing and documenting existing business processes.
• Provided assistance with QA, by helping develop UAT plans and executing them.
• Provided assistance to manage medium level projects, facilitating meetings, overseeing the selection of assigned personnel for projects. Ensured communication and understanding of deadlines, assignments and objectives while functioning as an integral part of Project Management Office of the company.
• Provided administrative support to project management software, providing guidance and training to users on correct usage of SDLC and SOX Procedures.

Confidential

SME/ Business Analyst/ Forms Programmer

• Gathered, analyzed, and documented requirements to investigate, develop loan origination forms, mapping and programming.
• Provided business inputs as a Subject Matter Expert.

Confidential

Business Analyst

• Experience in working proactively as integral part of Client Servicing and Implementation teams, this included initial implementations as well as implementing additional functionality and modules, manage teams to complete large and small projects on local and regional level. Experience in leading the team of business analysts in planning and execution of implementation plans, schedules and written reports.
• Experience in working closely with clients, understanding and analyzing their business practices, their operating systems to further translating them to the Product Development, thereby assisting the clients achieves their system and business goals.
• Responsible for preparing Business Requirements Documents BRDs and translation of the business requirements to functional requirements. Performed system testing as needed for patches, fixes and upgrades.
• Provided business inputs as an SME and assisted with Loan Origination Forms programming.
• Experience in managing client expectations, execute, deliver and install our enterprise software.
• Created and documented new processes and best practices for the internal teams and clients.
• Gathered, analyzed, and documented requirements to investigate, develop and implement process and system best practices. Assisted with documenting business, user and system requirements, and technical Unit Product Testing and User Acceptance Testing
• Managed Professional Services for the Client Support Team and tracked revenue-generating projects.
• Managed vendor contacts and tracked outside resources' progress on issues.
• Performed system testing as needed for patches, fixes and upgrades.
• Provided training to new hires for selected job functions.
• Confidential
• Senior Sales and Service Representative
• Developed relationships with clients to learn about investment and finance needs, and referred potential clients to company investment specialists. Assisted customers with opening and closing accounts and recommending services. Analyzed and document new business opportunities.
• Provided in depth Business Knowledge to junior staff.
• Received recognition for third highest sales results for 2nd quarter of 2004 by reaching 200 of individual goal.

Confidential

Sr. Media Analyst-Planner

• Provided assistance collaboratively on team of three to represent approximately ten clients.
• Analyzed target audiences and related programs by utilizing demographics, sales results and rating points to determine how effectively a program performed.
• Established creative media plans and strategies, and made presentations to clients.
• Documented client's business and advertising requirements and provided media plans and solutions
• Analyzed multiple statistical data to create financial plans and advertising budgets.
• Attended IIBA Workshop regarding Techniques of Business Process Modeling, that included BPMN and UML
• Crystal Reports Version 10
• Microsoft Office software suite of products, including Excel, Word, Visio and Access, MS Project, MS Sharepoint
• Xml Programming, Adobe Professional
• Working towards CBAP Certification. Need 7 hours of coursework.