SUMMARY

• Accomplished cross functional consulting leader with a successful Functional Business Analyst with an emphasis on Requirements Elicitation & Governance. Skilled in analyzing, defining business solutions, processes, gaps, & decomposing complex business requirements, needs, policies into usable User Requirements.
• Developed solutions and drafted SDLC deliverables (use cases, use case models, storyboards, flow diagrams/process models, screen mockups/wireframes, functional & software requirements specifications, test cases/UAT plans & scripts).
• Experience in leading Discovery, Design, Test & Deploy phases, change management, validating the functionality of the end - product, managing scope, backlogs, and client’s expectations during SDLC phases.

PROFESSIONAL EXPERIENCE

Business Systems Analyst

Confidential

Responsibilities:

• Elicited, captured and analyzed the project's business requirements into user stories, detailed functional specifications, user interface specifications, and general system requirements.
• Participated in all aspects of IT Agile project development; including Scrum, Backlog Grooming and Sprint Planning & Demos to ensure projects are continuously moving forward.
• Defined the traceability structure for any user story developed for any business features.
• Interfaced with business stakeholders to gather business requirements and translate them into technical documentation for development.
• Lead data reporting transformation initiatives from legacy system reporting to centralized reports build on tableau.
• Responsible for introducing Tableau to Client's to produce different views of data visualizations and presenting dashboards on web and desktop platforms to End-user and help them make effective business decisions.
• Experience in creating aggregates, hierarchies, charts, filters, quick filters, table calculations, trend line calculated measures.
• Experience in creating different visualizations using Bars, Lines and Pies, Maps, Bubbles, Tree maps and Highlight tables.
• Make visualizations perform as well as possible by using the Data Engine, Extracts and using connection methods correctly.
• Participate in weekly review meetings with the Technical Program Manager to discuss project Status, reports design and/or requirements.
• Manage day-to-day execution of project implementations. Monitor and review project progress and timelines; adjust schedules and plans as needed, and identify and resolve issues to ensure project success.
• Created, Executed and Reviewed QA and UAT test scripts.

Business Systems Analyst

Confidential

Responsibilities:

• Manage our client’s day-to-day technological execution of digital transformation initiatives, managing all aspects of project rollouts (scoping, planning, development, testing, and support team training).
• Engage with business stakeholders to identify needs and design in order to implement technology solutions to digitize manual business processes.
• Reporting to the Wholesale Credit Managing Director, leads enterprise efforts to shift legacy applications on to the new target state application built on the salesforce.com platform.
• Identified process gaps and opportunities for process engineering.
• Worked with stakeholders to define and map out current and future state process maps.
• Facilitates requirements gathering and assist with the creation of project deliverables, BRD (business requirements definitions), FSD (functional system documentation) etc.
• Act as primary internal SME for CRM software, providing all training, troubleshooting, and support for our internal teams, as well as BA for all process documentation.
• Prepare and document WBS, team 4 blockers detailing project status, and created dashboards for project reporting to provide visibility for project execution efforts by the project team.
• Supported CRM Enhancements, requirement documents, application governance, process definition and implementation.
• Experience in creating various visualizations in tableau for dashboards using tableau various charts and graphs.
• Elicited and gathered requirements from product owners, key stakeholders and SME’s and created BRD’s based on meeting inputs
• Manage day-to-day execution of project implementations. Monitor and review project progress and timelines; adjust schedules and plans as needed, and identify and resolve issues to ensure project success.
• Created, Executed and Reviewed QA and UAT test scripts.

Systems Consultant

Confidential

Responsibilities:

• Supported Technology Operations Group for Home Mortgage group supporting default servicing and LOS systems.
• Developed a deep understanding of the business objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable roadmap.
• Lead JAD sessions to enhance the application. HRMS application, (product of CSC, Computer Science Corporation) ensured we remained in compliance with Bank regulations other government agency regulations by implementing code and configuration to roll out new business rules. HRMS is a web-based application that can both be configured and customized.
• Identified list of data attributes, data correlation and data rules and highlighted data remediation risks for data migration and data integration for new application.
• Liaison among departments to understand the structure, policies and operations of the organization and recommend solutions to be able to achieve our goals.
• Prepared detailed test cases and upgraded the test cases as the requirements changed
• Facilitated and documented meetings between various business partners to gather requirements and discuss possible conflicts, roadblocks, milestones etc.

Business Systems Consultant

Confidential

Responsibilities:

• Worked with Business Partners across multiple lines of business within the commercial lending space to document (BRD, use cases, process flows) current state of end-to-end credit, which includes origination, fulfillment, legal document automation, flood insurance, underwriting, and closing.
• Built and maintained collaborative relationships with key stakeholders (sourcing, line of business process owners, vendor managers, vendors, market experts, regional liaisons) in order to drive results while ensuring strategies remain in alignment with business goals.
• Conduct requirement gathering sessions with cross departmental SME's .
• Create and conduct QA testing related to process implementation.
• Maintain and manage third party vendor relationship.
• Translated and presented complex processes and system functionality into audience relatable terms.