OBJECTIVE

• Seeking a position that builds on my education, skills and background, allowing me to grow and prosper. The expertise I have to offer benefits an employer from the start and provide a starting point for growth.
• 18 years of Information Technology experience.

SKILLS

• Business Analysis, Software Configuration Management SCM , Document Configuration Management DCM , Release Management, Technical Support, Training, Testing, and Technical Writing.
• Software
• Serena PVCS Dimensions, PVCS Version Manager, Team Track, Subversion, CVS, MKS, Auto-trol Konfig, Business Mashups, SharePoint, Remedy, Aperture, AppMaster Builder, APS for MVS, Microsoft Visual Studio, Mainframe Express, Revolve, UCS Uniform Court System , Informatica, MS Office Suite, DOORS, MS Project
• Hardware
• IBM PC, Mainframe, DEC VMS, Unisys A series, UNIX Sun Solaris, HP, etc.
• Databases
• Db2, SQL, XDB, Oracle
• Scripting Languages
• Ant, JCL, Perl, Maven
• Computer Languages
• Pascal, Basic, Progress, COBOL , JAVA, C Working
• Operating Systems
• MS-DOS, OS/390, Z/OS

EXPERIENCE

Configuration Manager

Confidential

• Currently working on the Massachusetts Healthcare.gov website as the Configuration Management Team Lead. Responsibilities include attending the weekly Cab meetings for details on Change Requests, completing the build and deployment of all code to the various environments, updating and compiling all the technical documents related to build and deployments, and maintaining the Subversion tool by providing access, creating new branches, completing merges of code and removing users. Worked to complete the Configuration and Change Management Plans and provided training to the Configuration Analyst on my team.
• Worked on the Healthcare.gov website project as the Configuration Management Team Lead. Responsibilities included deployments to the Implementation and Production Environments, Attended daily Go/No Go Meetings to determine what Change Requests were approved. Created the Implementation and Production Readiness Review Checklists for use at the IRR and PRR meetings prior to deployment. Worked with the PMO office to revise the Configuration Management Plan. Worked with the Release Management Team to review and document the steps for creating Change Requests and how to process those requests. Revisions to the daily Go/No Go and Change Coordination Meetings.

Configuration Manager

Confidential

Worked on the Transformed Medicaid Statistical Information System T-MSIS project as the Configuration Manager. Responsibilities include but were not limited to managing and planning releases, completion of service and change requests, managing all configuration documentation, creation, updates and modifications of configuration management documents, gathering requirements to process changes or updates, determining reporting metrics for project management, providing ticket updates and establishing team communication for tickets. Help to establish tracking logs for communication of deployment progress, receipt of files and a work breakdown log for releases planning.

Independent Contractor

Worked on special projects for government contracts. Responsible for the implementation, review, documentation, and daily use of Configuration Management tools on select government contracts. Tasks included reviewing the current systems, documenting processes, gathering requirements for process changes or updates, analyzing desired process improvements, working with managers to ensure correct business practices were followed, revising or creating CM process user handbooks, training users, conducting system audits, determining report metrics, providing ticket updates, and establishing team communication for tickets.

Hardware Configuration Manager

Confidential

Configuration Manager for the Center for Medicare Medicaid project. Tools Used: Remedy, Aperture, Visio, and MS Access. Responsible for updating the maps used in the CMS Data Center. Manual equipment audit for server room equipment in the CMS Data Center in Woodlawn. Attended weekly change request meetings, updated Remedy and the internal access database. Duties included monthly updates to the 4 four Data Center maps which included 30/60/90 day changes, Server locations and Blade Locations. Created plot maps for server configurations.

Confidential

• SharePoint, Word, Excel, PowerPoint, and MS Project. Responsible for documentation, administration, and design of the Request for Change RFC process within the NS81 Branch. Everyday tasks included assignment of RFC numbers, RFC completeness review, distribution to review staff, coordination of RFC tasks, Notification to Shareholders of RFC status after Branch Chief approval disapproval of RFCS. Worked with Stakeholders to design and develop the RFC table within SharePoint to meet the requirements of requestors, developers. Provided weekly RFC status updates, verified RFC process, and documented RFC process for new users. Conducted completion audits ensuring code was implemented in a timely manner and working correctly. Code includes COTS application patches, fixes, security patches and hot fixes.
• Mentored the NS8 Configuration Manager on the submittal of Request for Work RFW forms ensuring complete and accurate submittals. RFWs are by created NS81 teams. Supported the NS8 Configuration Manager to ensure accurate data collection required for weekly and monthly reports. Duties also included gathering requirements to convert the current RFC CM paper process into a SharePoint Workflow. Redesigned the SharePoint site for both the NS8 and NS81 teams. Mentored the Process Improvement Manager to create documents for New Hires, Spreadsheets for monthly reports, Tables, RFCs and RFWs. Coordinated with the various field offices for the release of new features, updates or fixes.

Confidential

• Configuration Manager for the Howard County Government Department of Technology and Communication. Responsible for CM the creation, administration, and design of the Configuration Management department. The main assignment was to evaluate the current workflow for changes to IT systems. Tasks included Evaluation, Gathering Requirements, Deployment of Use Cases, conducting meetings to discuss design requirements JAD sessions . Classified requirements from stakeholders into must haves vs. nice to haves. Provided options including time assessments and overall use. Evaluated the current change process, documented process, designed and developed an electronic change process collecting required sign-offs. Launched the updated process with staff training and mentoring, and deployed the new change request process.
• Provided documentation for Change Requests, Process, and administration of the CM tool. Developed the CM processes/workflows within the CM tool. Conducted CM audits and determined process improvements to improve the CM environment. Gathered requirements for the future selection of the CM Tool and created the proposal for the purchase, configuration and use of the Altiris CM tool. Generated documents detailing the new CM process. Provided documentation to management on requirements, functionality, and usability. Updated COTS systems and applications. Collaborated with the Project Management Team lead to develop documents for all new projects. Developed a Project Management Template for use on project assignments.
• Processed the change requests through the existing CM process, ensuring code was stored, versioned and verified, deployed to the correct environment.

Confidential

• Change Control Coordinator for the HITECH project for the Centers of Medicare and Medicaid Services. Responsible for Change Control Board agendas, meeting minutes and coordination of change requests. Tasks included all administration functions for CM, creation of users, storage of code and documents, access requests and deployment activities. Required to update and maintain paper change requests. Provide statistics to management on Change Requests and the process. Developed the CM processes/workflows from a paper process to work within the CM tool MKS Integrity . This work entailed gathering the system and user requirements. Documenting those requirements and providing a means to ensure those requirements were met. Test cases were also developed to ensure that requirements were tested fully before the launch of the MKS tool.
• Provided documentation to management on requirements, functionality, and usability. Created release packages from approved change requests and communicated with other departments and/or projects about overlapping change requests. Worked as co-chair of the weekly Change Board that indentified change requests that would be included a specific release. Named those releases and provided a timeframe for each change request to be completed in order to be included in the release. Coordinated with all the teams for when a release was completed and how it was to be deployed.

Business Process Analyst Confidential

• Provided detailed documentation for developers to code paper forms into HTML. Features included functions and structures for the forms and portal to be used in the Uniforms application. Responsibilities included documenting 508 technology requirements, updating requirements to include 508 coding, ensuring that form spacing and formats were standardized, worked to gather, define and analyze paper forms, application and 508 technologies for requirements and answering questions or concerns of developers.
• Additional responsibilities included assisting in resolving problems, concerns or issues within the various requirements, providing testing support, writing weekly status reports on the project, updating the statement of work, ensuring that deliverable deadlines were maintained, providing meeting minutes to internal staff and work with Social Security Administration task leads to indentify all the tasks needed to improve, modify or update the existing Uniforms proof of concept to determine the need or conditions that would require changes. Doors was used to manage the requirements.

Configuration Manager Business Analyst

Confidential

Configuration Management Administrator for MRMC EIT PMO. Responsible for CM administration for both Documentation and Software changes, Change Control Boards agendas, meeting minutes and coordination of change requests. Set up and administration of the CM tool overseeing the management of baselines, Configuration Items and change requests. Develop the CM processes/workflows within the CM tool. Conduct CM audits and determine process improvements to improve the CM environment. Gathered requirements for the selection of the CM Tool and created the proposal for the purchase, configuration and use of the Auto-trol Konfig CM tool. Provided documentation to management on requirements, functionality, and usability.

Configuration Manager Business Analyst

Confidential

Configuration Manager for FAERS/MedWatch Plus project. Responsible for the configuration of SharePoint for version control of Documents, delivery of documents to customer. Wrote CM policies and workflows for the project using the SRA standards. Updated and Enhanced SharePoint site for ease of use, reviewed the source control needs for a full scope version control tool like PVCS Version Manager. Updated the Configuration Management Plan to include the SharePoint configuration information. Furnished management reports on issues impacting deliverables. Provided requirements, procedures and policies for the CM tool. Researched and documented current CM activities. Gathered requirements for changes or enhancements to the current CM policies. Served as interface between Office of Information Management OIM and the Federal Contract Office. This was a documentation only project so there were no code changes to manage. Documented the release of documentation to the FDA and worked to obtain sign-offs from the management team that received those documents.

Senior Systems Engineer

Confidential

• Lead Administrator for Serena Dimensions. Responsible for the configuration of environmental settings product, projects, users, privileges, emails, server, etc , creating automated build set up, evaluated current workflows, revised existing workflows or special projects, created and documented new workflows, gathered requirements, worked with stakeholders and users to develop use cases, troubleshot issues, deployment activities, monitored code versioning, monthly reports on project activity, reporting bugs to vendor, writing CM plans, enhanced performance and system design, and providing insight for better workflow strategies. Others tasks included training Mentored users, Created training documentation, training guides including hands on exercises and tutorials, Delivered training classes, and an effective instructor for Configuration Management principals and best practices and software , Analyst Analyzed project requirements for configuration management and analyzed training effectiveness .
• Worked closely with developers to ensure code was stored, versioned and migrated as required by the project. Worked to develop deployment builds that were push button to use project build scripts. Worked with Informatica to develop a workflow for Dimensions use as the Change Management Tool. Chaired the weekly CCB meeting and provided weekly minutes. Provided information to individual Project Managers on how to set up weekly CCB meetings and assisted them on writing the CCB Charter and process. Required skills to research interact and document individual project activities. Gathered requirements for the set up, configuration and maintenance of projects within the CM tool.
• Documented individual and corporate policies for Configuration Management. Worked with developers to create build packages for releases. Responsible for 50 projects which included code for mainframe to web based projects. Each project had its own release schedule that could be several times a day to once every 3-6 months. Worked with those projects and other teams when a release needed to be deployed to the various environments. Coordinated and planned for production releases. As part of the effort to make Dimensions enterprise-wide I had to work with a number of projects to remove the code from Clearcase. This effort shutdown the use of Clearcase. Conducted routine maintenance on the Dimensions Oracle Database including writing scripts to review data in the database, any quick updates or fixes .

Technical Writer

Confidential

Contract Ended

Technical Writing for documentation on a variety of in-house tools. Provided meeting agendas and minutes to support weekly meetings. Maintained tasks, time and resources within Microsoft Project. Maintained, created and closed tasks within Serena's PVCS Tracker Configuration Management tool. Headed the weekly CCB to discuss Tracker requests. Provided weekly meeting minutes to attendees.

Systems Analyst

Confidential

• Analyzed, tested, implemented, and documented the Uniform Court System UCS system for patches and upgrades. Evaluated feasibility and cost for updates, patches and enhancements.
• Composed technical specifications used by programmers in the creation of UCS reports, patches and updates. Developed and implemented a Disaster Recovery Plan. Tested, updated/modified, created, and deleted records and forms to streamline processes. Documented changes and enhancements to the system.

Support Line Representative

Confidential

• Provided technical support to Configuration Managers who were implementing the Configuration Tools: PVCS Version, VCS, and Dimensions.
• Researched and solved highly technical problems including installation, configuration, and operation issues with Micro Focus AppMaster Builder, APS for MVS, Mainframe Express and Revolve. Created and documented test scenarios for software product line releases, customer patches, hot fix's, and upgrades. Applied testing scenarios to verify software product line releases, customer patches, hot fixes, and upgrades. Validated release documentation for product upgrades, patches, and hot fixes prior to shipment. Developed and applied scenarios for customer bugs, errors, and product enhancements. Ensured clients had appropriate web access for online support.
• As a SupportLine Rep participated in gathering, defining and analyzing requirements for a new call tracking system and corporate website. This project was completed on time and within budget. Composed, updated, and revised technical documents and white papers. Corporate online tool used by internal and external customers was kept up-to-date with work-arounds, shortcuts, special codes, and 'cheat sheets'. Worked extensively with PVCS Version Manager and Endeavor to ensure configuration interface with Micro Focus tools was optimized. Required configuration management toolset knowledge of Serena PVCS Suite Configuration Management tools.