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Business Analyst | Project Manager Resume

SUMMARY

  • Business Analyst and Project Manager with 10 years of experience. A solutions - driven professional leading cross-functional projects and teams in the development, documentation and delivery of process innovations to achieve business goals.
  • Exceptional analytical, communication and prioritization skills along with the ability to identify opportunities, challenges and provide optimal solutions.
  • Seek opportunities to transform business practices into fresh, cost-effective solutions leading to more efficient operations and increased revenue.

PROFESSIONAL EXPERIENCE

Business Analyst | Project Manager

Confidential

Responsibilities:

  • Designed and developed business process engineering initiatives to validate the purchase and support the implementation of a cloud-based eProcurement software
  • Directed discovery sessions integrated with change management strategies to define project scope, perform competitor analysis, identify desirable system features, anticipate user roles, establish workflows and determine risks and dependencies
  • Delivered current state assessments of systems and processes to diagnose pain-points and provide future state solutions
  • Lead process analyst directing requirements meetings to identify, define, validate, measure and document stakeholder requirements focusing on process innovation, automation, functionality and advanced reporting
  • Leveraged process re-engineering techniques to create comprehensive documentation including business, user and functional requirements, functional specifications, acceptance criteria, test cases, process mapping and workflow diagrams to present to key stakeholders for sign off
  • Developed and integrated use cases, user stories and story mapping to create seamless end-to-end process improvement and vision for development, testing and implementation phases
  • Identified cost savings of over $250,000 annually by re-engineering core business processes to develop workflows, improve spend analysis and facilitate more informed purchasing and payment decisions

Business Analyst | Project Manager

Confidential

Responsibilities:

  • Led requirements meetings to gather and translate stakeholder requirements into tangible deliverables
  • Worked as part of a development team to design custom API system integration and create automated workflows, improved analytics and advanced reporting across multiple applications
  • Leveraged predictive analysis to capitalize on digital marketing engagement and identify opportunities in real-time
  • Analyzed metrics to design, develop and implement measurable and attainable KPIs and scorecards
  • Developed and executed test plans, scenarios, and scripts to ensure that specifications are met for code release
  • Optimized dialer campaigns by integrating with lead applications to increase qualified leads and sales
  • Delivered detailed analysis and assessments to define opportunities, identify barriers, mitigate risks, and provide solutions prior to “go-live” implementations
  • Experience with SDLC processes including Agile and Waterfall methodologies
  • Solid understanding of relational databases, SQL and reporting tools
  • Validated data and implement processes and constraints to ensure data integrity across the environment
  • Designed and developed ETL processes to map and import data from disparate sources into a cloud-based data repository
  • Ensured initiatives align with company objectives, governance, quality assurance standards, regulatory compliance and licensing requirements
  • Adapted to strategy shifts, identify alternatives and execute contingency plans

Business Analyst | Project Manager

Confidential

Responsibilities:

  • Lead analyst and project manager for multiple acquisitions and database conversion initiatives achieving accurate and complete data migration - generating $5 million annually
  • Leveraged predictive analytics to design a unique scoring model to quantify program commitment, increasing client retention and cross-sell opportunities - generating $1.8 million annually
  • Collaborated with business leaders and BOD to provide analysis, insights and recommendations to develop related debt services and to restructure existing service fee calculations - generating $3 million annually
  • Created a client referral and donation program - generating $1.3 million annually
  • Primary contact with stakeholders to establish additional call centers - generating $4.8 million annually
  • DevOps liaison instrumental in the development of a cross functional proprietary software, integrating multiple internal systems and decreasing the need for user licenses - generating $145,000 annually
  • Developed and optimized enterprise CRM capabilities to augment the allocation and disbursement of $200 million annually and improving the quality of service to 40,000 clients
  • Analyzed creditor policies and client payment allocation preferences to develop an algorithm that accurately disbursed late or partial payments, decreasing account management and accounting department errors by 25%
  • Developed a cross organizational point of contact payment adjustment process reducing payment processing errors by 20%
  • Implemented an EDI based creditor proposal issuance process resulting in a 50% faster turnaround time for acceptance on the program
  • Designed intuitive client retention and cross-sell programs increasing related product sales and overall retention by 30%
  • Improved client satisfaction ratings by 40% as documented in client surveys
  • Implemented predictive dialer approaches and customized email campaigns to proactively contact clients increasing personalized, accountable and quality service by 25%
  • Coordinated and conducted internal audits and quality assurance reviews providing risk management assessments, corrective action and regulatory compliance related to licensing, accreditation standards and stakeholder policies

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