SUMMARY
- Having 3+ years of experience as a Business Analyst with extensive knowledge in banking domain.
- Experience in translating complex business needs into clear and concise BRD/FRD documents.
- Strong liaison experience among different stakeholders regarding development of software functionality across the SDLC.
- Proficient in creating complex UML diagrams from business and system specifications
- Skills in developing Use Case diagrams, Activity Diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams and document them using Microsoft Visio
- Designing prototype/wireframes.
- Expertise in managing client's expectations through efficient client co - ordination in banking process.
- Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational, communication & interpersonal skills.
TECHNICAL SKILLS
Operating system: Windows
Design Tool: MS Visio, Axure
Development-Tools: Balasamiq
Utility: MS Office Suite (2007)
Languages: UML
SDLC Models: Waterfall & Agile Scrum
Agile Tools: Jira
PROFESSIONAL EXPERIENCE
Confidential
Business Analyst / Subject Matter Expert
Responsibilities:
- Understanding requirements of the client
- Preparation and finalization of new SOW and ensure the profitability targets are met.
- Handling client communication and maintain good working relationship with client.
- Handling escalations and drive to get resolutions.
- Updating and presenting project metrics to senior management and to client.
- Coordinate and work with multiple teams and business stakeholders for project planning and execution.
Confidential
Business Analyst / Subject Matter Expert
Responsibilities:
- Documented BRD and FRD for already ongoing project.
- Was a part of retrospective and stand up meetings
- Prepared business scenarios for the application
Confidential
Business Analyst / Subject Matter Expert
Responsibilities:
- Facilitate daily scrum, Sprint planning, Sprint demo and Sprint retro meetings
- Track and remove internal and external impediments from the scrum team
- Facilitate grooming sessions with product owner, so build product backlog.
- Track and report scrum team velocity.
- Improved team velocity by incorporating capacity planning into sprint planning sessions.
- Provides support for Customer Service and Bank Lines of Business.
- Understands impact of potential changes (system & operational)
- Remains knowledgeable of industry issues and trends in order to assess needs and opportunities for service enhancements.
- Acts as an escalation point for conflicts, risks, issues and action items as brought forth by direct reports or project team.
- Handling queries of clients on priority basis
- Preparing reports and getting them validated from project managers
