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Business Analyst / Subject Matter Expert Resume

SUMMARY

  • Having 3+ years of experience as a Business Analyst with extensive knowledge in banking domain.
  • Experience in translating complex business needs into clear and concise BRD/FRD documents.
  • Strong liaison experience among different stakeholders regarding development of software functionality across the SDLC.
  • Proficient in creating complex UML diagrams from business and system specifications
  • Skills in developing Use Case diagrams, Activity Diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams and document them using Microsoft Visio
  • Designing prototype/wireframes.
  • Expertise in managing client's expectations through efficient client co - ordination in banking process.
  • Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational, communication & interpersonal skills.

TECHNICAL SKILLS

Operating system: Windows

Design Tool: MS Visio, Axure

Development-Tools: Balasamiq

Utility: MS Office Suite (2007)

Languages: UML

SDLC Models: Waterfall & Agile Scrum

Agile Tools: Jira

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst / Subject Matter Expert

Responsibilities:

  • Understanding requirements of the client
  • Preparation and finalization of new SOW and ensure the profitability targets are met.
  • Handling client communication and maintain good working relationship with client.
  • Handling escalations and drive to get resolutions.
  • Updating and presenting project metrics to senior management and to client.
  • Coordinate and work with multiple teams and business stakeholders for project planning and execution.

Confidential

Business Analyst / Subject Matter Expert

Responsibilities:

  • Documented BRD and FRD for already ongoing project.
  • Was a part of retrospective and stand up meetings
  • Prepared business scenarios for the application

Confidential

Business Analyst / Subject Matter Expert

Responsibilities:

  • Facilitate daily scrum, Sprint planning, Sprint demo and Sprint retro meetings
  • Track and remove internal and external impediments from the scrum team
  • Facilitate grooming sessions with product owner, so build product backlog.
  • Track and report scrum team velocity.
  • Improved team velocity by incorporating capacity planning into sprint planning sessions.
  • Provides support for Customer Service and Bank Lines of Business.
  • Understands impact of potential changes (system & operational)
  • Remains knowledgeable of industry issues and trends in order to assess needs and opportunities for service enhancements.
  • Acts as an escalation point for conflicts, risks, issues and action items as brought forth by direct reports or project team.
  • Handling queries of clients on priority basis
  • Preparing reports and getting them validated from project managers

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