Business Analyst / Subject Matter Expert Resume

SUMMARY

Having 3+ years of experience as a Business Analyst with extensive knowledge in banking domain.
Experience in translating complex business needs into clear and concise BRD/FRD documents.
Strong liaison experience among different stakeholders regarding development of software functionality across the SDLC.
Proficient in creating complex UML diagrams from business and system specifications
Skills in developing Use Case diagrams, Activity Diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams and document them using Microsoft Visio
Designing prototype/wireframes.
Expertise in managing client's expectations through efficient client co - ordination in banking process.
Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational, communication & interpersonal skills.

TECHNICAL SKILLS

Operating system: Windows

Design Tool: MS Visio, Axure

Development-Tools: Balasamiq

Utility: MS Office Suite (2007)

Languages: UML

SDLC Models: Waterfall & Agile Scrum

Agile Tools: Jira

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst / Subject Matter Expert

Responsibilities:

Understanding requirements of the client
Preparation and finalization of new SOW and ensure the profitability targets are met.
Handling client communication and maintain good working relationship with client.
Handling escalations and drive to get resolutions.
Updating and presenting project metrics to senior management and to client.
Coordinate and work with multiple teams and business stakeholders for project planning and execution.

Confidential

Business Analyst / Subject Matter Expert

Responsibilities:

Confidential

Business Analyst / Subject Matter Expert

Responsibilities:

Facilitate daily scrum, Sprint planning, Sprint demo and Sprint retro meetings
Track and remove internal and external impediments from the scrum team
Facilitate grooming sessions with product owner, so build product backlog.
Track and report scrum team velocity.
Improved team velocity by incorporating capacity planning into sprint planning sessions.
Provides support for Customer Service and Bank Lines of Business.
Understands impact of potential changes (system & operational)
Remains knowledgeable of industry issues and trends in order to assess needs and opportunities for service enhancements.
Acts as an escalation point for conflicts, risks, issues and action items as brought forth by direct reports or project team.
Handling queries of clients on priority basis
Preparing reports and getting them validated from project managers