Summary:

• Over 7 years of diverse experience in Business Analysis. Excellent analytical and problem solving skills in designing, developing, and implementing innovative business process and providing system solutions using new approaches, technology and training for Banking and Insurance Industries.
• Thorough understanding of SDLC and Rational Unified Process RUP .
• Interacting with stakeholders, gathering business requirements from user interviews and then converting requirements into technical specifications.
• Checking and Validating Requirements in conjunction with the stakeholders. Tracing and managing requirements throughout the development process
• Extensive experience in gathering business requirements, business processes, identifying risks, GAP analysis and UML modeling.
• Exposed to all phases of software development life cycle, including in-depth knowledge of RUP and Six Sigma methodologies.
• Possess strong analytical, verbal, documentation and inter-personal skills.
• Well-versed with MS Visio, MS Project, Rational and Mercury Interactive tools.
• Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups and prototyping.
• Dataflow analysis using Use Cases, Data Flow Diagrams, Sequence Diagrams, Communication Diagrams and Activity Diagrams.
• Facilitated Joint Application Development JAD sessions and interviewed Subject Matter Experts SMEs , asking detailed functionality aspects of business process and carefully updating the information to the requirements in an easily understandable format.
• Managing reporting, analysis and decision-making for a change request
• Experienced in UML modeling including Use Cases, Sequence, State and Activity Diagrams using tools such as Microsoft Visio.
• Ability to perform business analysis, cost benefit analysis and meet user needs and revise system specification.
• Highly motivated team player with excellent problem solving, team building, judgment and decision making skills.
• Proven ability to work under pressure, prioritize and meet deadlines. Open to dynamic work environment and ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality.

Professional Experience:

Confidential

Business Analyst

• The project involved implementing the 24-hour online access, where customers could login and view their account information make online payments, change their contact information, and contact customer service representatives for questions. To enhance the online banking system by consolidating and streamlining all of customer accounts. Provide facility of online internal and external money transfer and bill pay functionality.
• Defined the scope of the project and gathered Business Functional Requirements.
• Manage project through the entire Software Development Life Cycle SDLC , documenting, monitoring, development and testing.
• Identified the required stake holders and teams that need to be involved.
• Communicate project updates and changes to the project Directors
• Interviewed Business Area Experts, asking detailed questions and carefully recording the requirements in a format that could be reviewed and understood by both business people and technical people.
• Liaison between IT and business to get requirements.
• Conduct Joint Application Development JAD sessions and document Business and functional requirements.
• Conduct Data analysis on the data that different source system provides to see where to source the data from into the online system.
• Identify all the issues found and Project Risks in terms of complexities and over laps
• Gather estimates and work time lines form all the source system SME's and compile estimates for project.
• Identify discrepancies and discuss with project PM
• Ensure that all estimates are closely aligned with the Business requirements.
• Create Functional Requirement Document FRD , Unit test plan, UTS.
• Manage all project risk levels and develop appropriate contingency plans and proactively identify changes to eliminate future occurrences.
• Work with project team to conduct testing and provide deliverable.
• Create RFC for Change Management.

Confidential

Business Analyst

• Conducted benchmarking activities to identify best practices.
• Implemented Unified Modeling Language UML methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, and Sequence Diagram.
• This project was creating a Core Human Resource Information System HRIS which will reduce administrative load on HR so they can now do strategic HR. A good HRIS will deliver better reports for decision support and will save time. This system will be able to store information about all current, former and, prospective employees from all units.
• Planned, performed and managed tasks and activities throughout the SDLC for Pricing, Utility Growth and sample allocation budgeting and forecasting projects simultaneously.
• Analyzed the business problem and communicated to the development team
• Acquired Knowledge of software usability principles in the process of creating the test plans for the application.
• Performed several testing routines on the Pricing and Utilization growth forecasting model.
• Created training document on client's behalf to be used as reference guide for the functionality and usage of the Forecasting system.
• Interacted with the Users by interviewing them, by preparing questionnaire and getting feedback.
• Conducted the feedback session with the client on the performance and utility of the forecasting system.
• Identified stakeholders, critical success factors, challenges and a contextual use case diagram
• Acted as a liaison between Business and development teams to come up with Design specifications.
• Conducted JAD sessions to ensure that the design is in sync with the requirement specification document BRD . Followed the Rational Unified Process RUP approach.
• Worked with Business and other stakeholders to understand the Change requests and update them performed impact analysis and feasibility analysis to come up with solutions.
• Coordinated with different stakeholders to meet deadlines, budget, and client demand. Provide situational leadership to motivate individuals.
• Used Agile Methodology.
• Published the weekly status reports and documents in SharePoint sites for Senior management.
• Performed functionality testing Prioritized the issues identified during UAT and co-ordinated with development team to get them resolved.

Confidential

Business Analyst

• The Project involved creating a new ticket system for customer service team, to eliminate risk of losing data , better performance , better ticketing management and user friendly interface from the system. Giving access to representatives in head office as well as the front desk around India.
• Liaison between IT and business to get requirements
• Manage Multiple, large and cross divisional projects at one time high risk projects that involves cross-divisional coordination
• Manage the project through the entire SDLC, documenting, monitoring and development and testing.
• Organize, manage and direct project Team tasks and assures proper application standards, tools and methodologies in project work.
• Identifies and put together project team and provides leadership and mentoring to assure effective project completion.
• Responsible for maintaining current and complete project management data documents to team and upper management, analyzes and reports project performance metrics as requested.
• Work with project team to conduct testing and provide deliverables and sign off.
• Communicate project updates and changes to the project Directors.
• Create project plans, tasks, deliverable dates using Microsoft project as well as delivering estimates, Budgeting and resource allocation for projects.
• Involved in project planning and coordination using Microsoft project.
• Creating business process flows, use cases, information modeling, data mapping and gathering business requirements.
• Methodology used was Waterfall.
• Work with business compliance and regulatory requirements.
• Creating business process flows, use cases, information modeling, data mapping and gathering business requirements.
• Gather Requirements for IVR.
• Conducted training sessions to enhance client's familiarity to the product and the Forecasting system.
• Developed test plans, test cases and test scripts and executing test cases.
• Conduct Root cause analysis for any issues as a result of a release, track the issues and provide report on the update and resolution of the problem.