SUMMARY

• Senior Business Analyst/Project Manager with over 16+ years’ experience in Retail, IT & Telecommunication, Government, Banking and Manufacturing sector. Subject matter expert in Oracle HCM and Workday HCM with hand - on experience in large-scale, global, full life cycle, domestic and international implementations.
• Excellent functional expertise in business process analysis, mapping solutions to these processes and determining best approaches based upon leading and emerging business practices.

TECHNICAL SKILLS

Applications: Service Now, Remedy, Rally, SAP GRC, SAP SOLMAN, Team Connect (Enterprise Legal Management System), MetricStream GRC (Governance, Risk & Compliance)

Tools: /Technology: PL/SQL, MS Project, MS Visio, TOAD, Data Loader, JIRA

PROFESSIONAL EXPERIENCE

Confidential, Seattle

Business Systems Analyst

Responsibilities:

• Provided production support on Oracle Core HR, Payroll, and Time / Labor
• Supported regular Payroll run activities for 3 separate payrolls (Weekly, Bi-weekly & Semi-Monthly). This includes Timekeeping data coming in from OTL as well as Sales data coming in from 3rd party interface and commissions getting calculated in OIC and paid through Payroll.
• Payroll activities also included ensuring time entries getting loaded into Professional timecard is correct as well as any manual adjustments load to OIC before payroll run. Analyzed and worked on resolution of issues surfacing during payroll runs.
• Created multiple data loaders to load bulk data in Oracle for Responsibilities, SITs, Jobs, CRM roles etc.
• Worked and resolved issues arising out of multiple interfaces to and from Oracle. There are multiple systems integrating with Oracle e.g. Sales System, Active Directory, Mainframes, External Benefits provider etc. and each interface presented it's own challenge to identify the issue and bring it to a successful resolution
• Supported MetricStream GRC module. This application is primarily used for sending out Duty surveys to Department Managers to gauge their Exempt & Non-Exempt duties
• Participated in rotating on-call and weekend shifts to support production activities primarily to support payroll.
• Identified problems, and understood root cause and effect and solved independently within assigned space
• Facilitated meetings and working sessions across medium to large teams and varying levels of leadership
• Negotiated and resolved conflicts while escalating appropriately
• Collaborated across teams and capabilities to consistently ensure that the right people with the right knowledge and expertise are involved

Confidential

Transition Manager/Business Analyst

Responsibilities:

• Develop and execute a holistic and comprehensive transition management strategy for transition of Manufacturing Information Systems Support.
• Coordinate program-wide transition management efforts and work stream to achieve milestones, objectives, and deliverables
• Oversees all transition related activities including monitoring of transition schedules, planning, and coordination of transition status meetings and preparation of transition reports Directs the execution of the master transition plan and reports program management metrics to senior management per departmental standard operating procedure.
• Supports pre-sales efforts as needed by advising solution developers to identify all start-up duties, transition tasks, and associated schedule.
• Defining acceptance criteria or working with specialists to define acceptance criteria for project deliverables continuously monitors the progress terms of the status of the plan and reports back to the organization via weekly or other progress reporting by organizing and managing status meetings Review the processes, checklists, templates, baselines etc.
• Review the Transition approach, methodology, assumptions, solution etc. proposed in the RFP by the Sales Support and Sign-off
• Involved in Workday Implementation project and worked as a liaison between client senior management and Implementation partner for Workday implementation
• Day to day support of Workday HCM, Security, Compensation, reporting issues and implementing enhancements when needed.
• Created Custom Reports and scheduled reports as requested by end-users.
• Worked on modifying/troubleshooting/enhancing existing custom reports using Calculated Fields.
• Created and used calculated fields in reporting, business processes, and integrations within Workday.
• Experience in performing HCM tasks like defining Job Profiles, position creations, employee hiring, transfers, promotions, demotions and terminations etc., as part of Workday Testing requirements.

Confidential

ITSM Process Consultant / Sr. Business Analyst

Responsibilities:

• Subject Matter Expert (SME) on ITSM best practices
• Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
• Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
• Managing and communicating ITSM process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations
• Drive the customer roadmap discussions and decisions.