SUMMARY

• Versatile and result oriented Business Analyst/Systems Analysis in healthcare and finance domains with more than 7 years of experience in business requirement gathering and analysis, business process re - engineering, object-oriented design, modeling and project management
• Highly experienced in CMM Waterfall and Agile SDLC methodologies
• Ability to interview Business stakeholders to fully understand the business needs in order to create EPICs and User Stories, documenting Business Requirements (BRDs) from technical specifications, Functional Specifications (FRS), Wireframes & GUI (UX) Design, Business & Systems Process Flow Diagrams and document Business Rules
• Experience in creating testing strategies/ plans/scenarios for User Acceptance Testing (UAT)
• Experience working with SQL and supporting project execution and data warehousing
• Analytical problem-solver, able to anticipate and suggest enhancements to systems and process that streamlines operations & improves overall efficiency.
• Successfully implemented projects from implementation to inception working closely with upper management, developers and QA testers
• Demonstrated ability to analyze financial and business activities, identify process strengths and weaknesses, including the ability to understand and describe process flows and propose creative solutions to improve efficiency and effectiveness
• Possess skills in the areas of project management, customer relations, effective communication and presentations and creativity
• Strong mathematical skills for financial tracking (estimation forecasting) and metrics reporting
• Extensive experience in MS Excel, Power Point, MS word, SharePoint and MS project.

TECHNICAL SKILLS

Process/Modeling tools: MS Visio, Data Analysis, Mapping & Modeling

Languages: C, C++, .NET

Methodology: UML, Agile & Water fall

Application Software: MS Project, MS SharePoint, MS Exchange, MS Office, MS Excel, JIRA, Contour, MS SQL Server, Adobe acrobat 9.0, PowerPoint, Red mine, Test Link, HP Quality Center.

Operating systems: UNIX, Windows XP/7

Communications: MS Outlook, Microsoft Lynch, WebEx, Go to Meeting

Database Technologies: MS Access, SQL server, MySQL, Oracle 11g

Quality Management/Testing Tools: HP Quality Center, HP ALM, QTP, Load Runner.

Protocols and Technology: TCP/IP, DHCP, DNS, POE, VPN, NTFS, WINS, NETBIOS, VOIP, PC Security, Windows, Active Directory, Group Policy Management, Windows Symantec Endpoint Security, VMware

PROFESSIONAL EXPERIENCE

Business/Test /System Analyst

Confidential

Responsibilities:

• Experience of the full Software Development Life Cycle (SDLC) and Methodologies & Validations to ensure the Quality Assurance Control.
• Extensive experience in Business Analysis, Business Process Modeling and Improvement, Systems Analysis, Requirements Gathering, Requirements Management, Document Processing, Process Re-Engineering,
• Strong Knowledge of SDLC, RUP methodology, project life cycle and ability to work as the primary interface between Business Users and Developers / System Analysts.
• Knowledge of various process-based SDLC models like RUP, Waterfall, Spiral, Sequential, Rapid Application Development.
• Have excellent communication, analytical, interpersonal and presentation skills.
• Ability to interact with developers and Business Analysts regarding Testing Status and Defect & Change Tracking using Test Director (Quality Center)
• Strong experience in Change Control Management for Healthcare Applications in IBM Mainframe Environment.
• Created benefit file Customer Service Request (CSR) to ensure the input of Accumulation Rules in NPS.
• Tested Accumulation Rules in Model Office of NASCO Processing System (NPS)
• Worked on new change system requests (CSRs) for NASCO Benefits Automation Process
• Participated in daily status meetings to report any bugs, issues and risks.

Environment: NASCO NPS, IBM Mainframe, JCL, COBOL, CICS, VSAM, ENDEVOR, Gentran Server, Manual Testing, TSO/ISPF, SQL Server 2005, Oracle 9i, DB2, MS Office, MS project, Unix, Windows 2000/XP

Confidential

Business Development Executive

Responsibilities:

• Assist sellers with registration
• Work closely with marketing, merchandising, business development, customer service and other key internal Confidential stakeholders
• Develop reports and proposals as part of sales presentation to illustrate benefits from use of service
• Educate and network with key prospect and seller contacts
• Work closely with marketing, merchandising, business development, customer service and other key internal Confidential stakeholders
• Drive customer satisfaction
• Develop long-term strategic relationships with key accounts
• Provide feedback and suggestions for program improvement on a weekly basis

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

• Conducted JAD sessions with key business users to make them understand the project scope and deliverables and to check the feasibility of the project
• Led joint application design (JAD) sessions for SaaS portal builds
• Analyzed and translated business requirements into system specifications, managed all the requirements gathering and maintained traceability matrix and developed test scenarios
• Understood product portfolio and business roadmap and provided training to peers and guided SMEs, developers and testers
• Conducted walkthrough session with business end users, stakeholders, Subject Matter Expert (SME), project Manager etc. to discuss and resolve various issues and developing test data
• Created Use case diagrams, activity diagrams and class diagrams using UML for designer and developer to describe whole scenarios using MS-Visio.
• Build a knowledge base to understand the electronic submission process and clarify any questions users have on guidance document. Used JIRA for bug tracking, issue tracking and project management
• Worked closely with Business stakeholders to facilitate User Acceptance Testing (UAT) and worked with the developers internally to resolve the issues by providing clarifications/feedback as suggested by business and familiar with emerging technologies
• Advanced knowledge in creating complex reports with business intelligence and visualization tools like Power BI, Tableau and SSRS by using T-SQL scripts and stored procedures.

Environment: RUP, UML, UAT, Rational Rose, Agile, Waterfall, MS Access, CSV Files, XML File, Windows.

Confidential

Business Analyst

Responsibilities:

• Manage end-to-end cycle of a project implementation from gathering technical requirements to writing possible testing scenarios
• Support project throughout the development life cycle from gathering technical requirements to writing test scenarios
• Fine-tuning stored procedures working in PL/SQL for optimum performance that saved the users a lot of time in accessing data from front end
• Created User Stories in CA Agile Central (Rally). Reviewed Business Requirements documented in User Stories by other Business Analysts in the team, coordinating efforts of multiple Business Analysts in the team and taking bottom-line responsibility of successful Requirements Delivery by the Analyst team
• Create Requirement Specification documents and document business flows using MS Visio.
• Created test plans and guided testers for proper execution of test cases
• Worked with cross-functional teams for building the use cases and guided SMEs, QA testers and developers
• Conducted formal interviews, Live Meetings and JAD sessions with business users, Subject Matter Experts (SMEs’) for requirement gathering, data mapping validation and compiling user flows
• Wrote SQL queries to perform Data Validation and Data Integrity testing
• Strong knowledge in Power BI on how to import, shape, and transform data for business intelligence (BI), Visualize data, author reports, schedule automated refresh of reports and create and share dashboards based on reports in Power BI desktop.

Environment: (Agile Methodology), MS Office Excel, MS Word, MS PowerPoint, MS Project, MS Visio,, Windows