OBJECTIVE:

To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my technical skills and business experience to the fullest.

SUMMARY:

• Eager to try new things and a quick learner
• Work well within groups and independently
• Manage time effectively to meet deadlines
• Eager to take courses or additional in order to develop new skills
• Managing multiple projects simultaneously
• Demonstrated leadership ability
• Methodical and have strong organizational skills

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Software Management Analyst

Responsibilities:

• Provide technical and administrative assistance to assure the assets, products and services purchased and installed conform to service level agreements, contract specifications, agreed upon schedule and the expected level of quantity and quality.
• Support to the Government Software team, to include management analysts, Contracting Officer Representatives (COR), end users, providing software selection, procurement, and licensing subject matter expertise.
• Provide support services ranging from user assistance, software installs, purchase assistance, renewals, removals, entitlement and proof of purchase tracking, network scan reconciliation, download assistance, procurement package documentation,
• Coordinate oversight of software asset inventory and reporting needs.
• Assist with the review, process, and tracking of all software, licensing, and maintenance requests from initial submission to delivery.
• Tracks and manages all software for compliance
• Maintain the asset management database for complete and accurate information in support of software license management and other internal management requirements
• Manage the software asset repository and discovery functionality, to help ensure alignment with processes, workflows and modifications to accurately track and manage contracts and licenses
• Manages procurement, receiving, disbursement and Software IT Assets
• Processes, records, triages and tracks all IT Asset Requests via Ticket system (Service Now)
• Manages creative projects from concept to completion while managing outside vendors
• Downloads software to server for FSE's and Service Desk Techs
• Requests quotes from multiple vendors prior to ordering for accurate and best pricing
• Central point of contact for software regarding licenses keys / install paths
• Responsible for contacting vendors to resolve software issues related to error messages during installation
• Responsible for Updating software file with end users, license keys and install paths
• Monitors Software Licensing Asset Management Email box
• Testing and implementing software

Confidential, Washington, DC

Communication Engineer

Responsibilities:

• Tracks and manages all software for compliance
• Maintain the asset management database for complete and accurate information in support of software license management and other internal management requirements
• Manage the software asset repository and discovery functionality, to help ensure alignment with processes, workflows and modifications to accurately track and manage contracts and licenses
• Manages procurement, receiving, disbursement and Software IT Assets
• Processes, records, triages and tracks all IT Asset Requests via Ticket system (Service Now)
• Manages creative projects from concept to completion while managing outside vendors
• Downloads software to server for FSE's and Service Desk Techs
• Requests quotes from multiple vendors prior to ordering for accurate and best pricing
• Central point of contact for software regarding licenses keys / install paths
• Responsible for contacting vendors to resolve software issues related to error messages during installation
• Responsible for Updating software file with end users, license keys and install paths
• Monitors Software Licensing Asset Management Email box
• Testing and implementing software

Confidential, Washington, DC

Application System Analyst

Responsibilities:

• Tracked and managed software assets from time asset is received to retirement
• Maintained accurate software inventories Insures accuracy, timeliness and retention of reports, measurements and documentation to contribute to audit readiness of accounts.
• Responsible for resolving complex asset management problems and critical account situations.
• Acted as the asset management software focal point for an account.
• Took responsibility for operational delivery of software asset management services for the account.
• Allocated and monitored available software licenses
• Ensured assets were associated to the correct customer number
• Received and processed requests from management for information concerning current software asset inventory
• Initiated software scan and store results of scans in software scan repository
• Validated accuracy of scan results by checking with FSE and System Administrators to ensure product is actually installed
• Initiated updates to software scan catalog
• Provided account team with software tracking report on a regular basis, per the contract

Confidential, Washington, DC

Wireless Communication Specialist

Responsibilities:

• Accurately and efficiently, process wireless and Smartphone requests, wireless new device orders, number ports, device upgrades, transfers of liability, account cancellations, rate plan and feature changes, billing inquiries/research
• Smartphone/Personal Digital Device Administration of users through a mobile device management tool advanced Smartphone troubleshooting and configuration
• Obtain proper approvals before processing requests
• Effectively assess and troubleshoot wireless device and carrier issues
• Thoroughly and accurately, document requests through designated ticketing system
• Maintain appropriate communication with customer throughout the life cycle of the request, and ensure that customer is satisfied with request resolution
• Communicate/collaborate closely with the internal client Technology Service Desk
• Receive inventory, check for damages, return damaged goods, categorize, and store stock
• Issue stock to the staff and record details of the quantity issued
• Perform analysis on records for the activity within the department
• Proficient access Remedy Ticketing System
• Assist Asset Management with inventory of equipment

Confidential, Washington, DC

Application Specialist Analyst/ BES Support/Asset Management

Responsibilities:

• Accurately and efficiently, process wireless and Smartphone requests, wireless new device orders, number ports, device upgrades, transfers of liability, account cancellations, rate plan and feature changes, billing inquiries/research
• Smartphone/Personal Digital Device Administration of users through a mobile device management tool advanced Smartphone troubleshooting and configuration
• Obtain proper approvals before processing requests
• Effectively assess and troubleshoot wireless device and carrier issues
• Thoroughly and accurately, document requests through designated ticketing system
• Maintain appropriate communication with customer throughout the life cycle of the request, and ensure that customer is satisfied with request resolution
• Communicate/collaborate closely with the internal client Technology Service Desk
• Receive inventory, check for damages, return damaged goods, categorize, and store stock
• Issue stock to the staff and record details of the quantity issued
• Perform analysis on records for the activity within the department
• Proficient access Remedy Ticketing System
• Assist Asset Management with inventory of equipment

Confidential, Springfield, VA

Telecom Specialist/Functional Analyst/Project Coordinator

Responsibilities:

• Authorize professional correspondence to customers accurately and efficiently, process wireless and Smartphone requests. Wireless: new device orders, number ports, device upgrades, transfers of liability, account cancellations, rate plan and feature changes, billing inquiries/research customers and vendor
• Smartphone/Personal Digital Device: Administration of users through a mobile device management tool advanced Smartphone troubleshooting and configuration Communicate/collaborate closely with the CBP Technology Service Desk
• Obtain proper approvals before processing request
• Track and log government credit cards transactions, travel expense report and invoices, purchasing orders
• Manage departmental budget and all obligation
• Perform financial duties ranging from accounts payable, accounts receivable
• Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with program
• Initiating personal contacts with the service providers to follow up on requests; verifying receipt of specified goods or services on invoices. Manage reconciling invoices with requisitions and purchase orders
• Analyzes organizational procurement requirement and provides advice to support the procurement process; disseminates guidelines, reviews and approves for payment invoices and related documents; verifies that services have been performed billing is correct and all goods/services are received prior to forwarding payment
• Rapidly learn and master varied computer programs; completed Microsoft Project course

Confidential, Arlington, VA

Financial Logistics Analyst

Responsibilities:

• Attended meetings on support services matters.
• Providing factual details to the Branch Chief on support services plans and issues for Office of Finance
• Secure storage containers for FM&E division for classified records and files.
• Monitoring purchases made with the Government purchase card and reconciling vendor invoices with customer receipts
• Manage Branch Chief daily schedules, travel arrangements, conference rooms and meetings
• Manage mulitiple division administrative task such as filing, records management, faxing, scanning, data entry, answering phones, office supplies and processing invoices
• Logged and track transaction for government purchase cards
• Verifying receipt of specified goods and services completes and signs receiving reports
• Assist with background clearance for contracting vendors and escorting to different work locations
• Assist with the Office of Finance (OF), in an administrative capacity, to ensure that any required badging forms are accurate and complete, and forwarded to Internal Affairs (IA) to accomplish the badging process and contractor background clearance