Summary

• Dynamic Business Analyst and IT Strategy Leader with 7 years of experience across the Software Development Life Cycle, managing Business System Requirements and related Business Processes across several Industries.
• BPM/Process Improvement BPI and Management Consulting Professional with extensive experience in Project Planning, Project Management, Business Process Redesign and delivering end-to-end IT solutions to manage Organizational Development. With proven communication, analytical and leadership skills, I'm a looking to leverage my experience to add value to the client and deliver well managed projects with good ROI.

PROFESSIONAL SUMMARY

• Managed Delivery: of large scale Enterprise Solutions in Banking Financial Services- Insurance, Retirement Services, Lending, Brokerage, Mutual Funds, Capital Markets, Online Banking and Utility and Telecom Sector
• Oracle BPI/BPM/BPEL: Implemented Business Process Improvement and Management PI M , Business Activity Monitoring BAM and Automation, Dashboards, Process Mapping and Simulation in Process Workspace and Composer, Business Rules Management BRMS with the Oracle 10g/11g suite
• Program Governance Oracle BPEL: Experienced in Business Process Redesign and Change Management. Turned around Business Processes, operating metrics using Oracle BPM with 40 efficiency
• Solid Business and Process Analyst: Extensive experience in the SDLC, RUP, Agile, Waterfall and Spiral models
• Project Planning/Governance: Rigorous consulting experience on full-lifecycle development from Feasibility study, Investigation, RFP/RFI and formal Proposal to Build, Test and Deployment of solution, Project Planning and Management, Budgeting, Forecasting, Cost-Benefit Analysis, ROI, Cashflow and NPV and Project Reporting
• Expert in handling Agile sprints in Scrum and handling Iteration Planning, grooming and tracking user stories, refining Product Backlog, Retrospective meetings, daily standup meetings
• Well versed with organizing storyboards, Kanban, Planning Poker estimation, Fist of Five consensus building, keeping the Sprint Backlog, Sprint burndown chart and holding Scrum of scrum

TECHNICAL SKILLS

Tools and Environments:

• Requirements Management tools: Rational ReqPro, RRC/RTC, DOORS, RTMs
• Modeling tools: Rational Rose, Oracle BPA, Enterprise Architect, MS Visio, UML and BPMN models
• Database tools: MS-Access, SQL Server, Oracle SQL, MS Excel tables
• Testing tools: HP ALM, QC, Manual and functional testing
• Change Management tools: Rational ClearCase, ClearQuest, SVN, StarTeam

WORK EXPERIENCE:

Sr. Business Analyst

Confidential

Worked with the D MS ETL team to define requirements for plan-keeping several retirement services plans, associated fee and data on OMNI and TRAC systems. Primary liaison between the business and IT to manage delivery of operational enhancements BPR/BPI and new development to meet reporting needs for regulatory compliance

Responsibilities:

• Developed strong client relationship with lines of business, departments and verticals by acting as work stream manager, Sr. Analyst and Project Coordinator throughout the project lifecycle to integrate IT processes using industry best practices and standard framework to attain the client's goals and objectives
• Gathered requirements for the T.Rowe Price fee reporting project based on DOL regulation 408 b 2 from business users for Retirement planning services
• Acted as a liaison between the Business and ETL teams for requirements discovery, Requirements Planning prioritization and business rules for defined contribution IRA plans and related investments mutual funds
• Served as a primary contact for the ETL team to plan cost projections for Process Redesign, Cost Benefit Analysis and constructed logical models
• Prepared Use Cases for all system requirements in line with the SDLC process
• Documented all phases and tracked project schedule using MS Project and prepared delivery estimates
• Interacted with Legal Compliance team to include regulatory aspects, approvals on fees, disclosures and related legal publications - Organized and documented meetings with business created process maps in Visio
• Analyzed plan data using SQL queries and procedures for consistency
• Worked through the testing lifecycle by developing test cases and tracked defects on HP QC

Business/Process Analyst contract

Confidential

• End Client: TIAA-CREF Business Process Management R IT division
• Key strategic planner, Process Designer and end to end solution delivery Analyst for several high visibility projects in Online Banking, Loans, Retirement Services and Brokerage as the Analyst for the BPM team. Managed the Business Requirements and Logic, Process Redesign BPR , oversaw development and testing, and Project Delivery to the Business and Product stakeholders

Responsibilities:

• Facilitated Project Planning with key people like stakeholders, product owners, PM and architects to investigate the business needs and prepared formal proposal design solution for the execution stage review
• Worked on Strategic Planning, Best Practice and Benchmarking, Performance Management, Group Facilitation, Technology Assessments and Policy Development for multiple projects
• TIAA-CREF Retirement Services: Used the SDLC, RUP, Agile, Waterfall and Spiral models to implement processes related to Enrollment of IRAs, Plan transfer, Beneficiary services, Distribution - payout transactions and processes, Investment and policy Service and Plan Sponsor services
• Supported design, execution, upgrade and production support of the core Business Process Management operations BPEL handling millions of financial transactions across all Business units
• Worked with business partners to define and document Project Charter, budget estimates and SOWs
• Served as a liaison between business and technology groups to define complex systems requirements, traceability, scope and objectives through research, fact-finding and domain expertise
• Monitored and defined metrics and management activities for IT processes for improving IT governance in the given Project Portfolio PPM for Organizational Development
• Defined functional requirements complying with business rules and Govt. regulations following the Volere Methodology. Reviewed known issues and grey areas to engineer Change/Enhancements
• Lead requirements review sessions to evaluate usability and consulted on function to form mapping
• Utilized methods such as Document Analysis, use cases, gap analysis, usability labs, focus groups and demos for Requirements Elicitation and supported development in Agile, SDLC and Waterfall
• Lead others in business process analysis, system needs assessments and preliminary cost-benefits analyses to align IT solutions with business initiatives
• Analyzed requirements to define the process flow in BPMN 2.0, Use cases and activity diagrams in UML
• Managed functional and system integration testing to ensure that business requirements are met
• Supported online banking and credit card services across other Cognizant portfolios
• Identified training needs for other Analysts, trained users for UAT, determined risk areas of system functionality and recommended necessary change for constant Process Improvement to add value to clients

Business Analyst contract

Confidential

Project involved developing a Web based design tool to facilitate realization of fast, flexible, low-cost and fractionated cluster telecom architecture. A Web SOA was developed to interface user inputs to a Synthetic Neural System to continuously monitor and evolve the design.

Responsibilities:

• Managed the Project Portfolio PPM , performance, 'ilities', cashflow and the NPV and sensitivity analysis
• Advised on business logic, Data architecture and Systems Integration strategy to present to the clients
• Elicited project requirements, analyzed and authored documents as per DARPA BAA with RUP and Agile

• Documented user needs, design specs, business rules and did Impact Analysis to manage change
• Achieved an average 7 ahead of time delivery of Agile sprints and set right expectations with clients
• Reported project progress on design and module delivery on a weekly basis to Sr. Director of the program
• Managed project delivery and scheduling with MS Project and achieved 11 cost saving
• Organized design meetings, reviews, surveys and client interviews. Led JAD sessions
• Prepared Use Cases based on NASA F6 tech package for given requirements in sysML
• Prepared Activity Diagrams, Requirements and Block Diagrams for modules in sysML
• Prepared Sequence and State Machine Diagrams to establish the interfacing process in sysML
• Established interfacing flow diagram ICD for all module 'tasks' to ensure coherent data flow in BPMN
• Prepared the Master Test Plan, test cases, validated data sources and conducted black box and UAT tests
• Managed the design of new technologies module to be built in the design tool
• Managed the 'Design Costs' module and prepared the Parametric and Numeric cost models

Technical Analyst contract

Confidential

The project involved delivering solutions for upgrading the academic office's information base and building new web functionalities. Analyzed and managed large data sets, departmental database and acted as a Teaching Assistant for Wireless communication courses.

Responsibilities:

• Gather requirements, system problems and analyze UI changes needed to improve the web portal
• Act as an interface between the users, the development team and software vendor to validate new requirements and design new process flows in BPMN, UML. Improved process efficiency by 12
• Prepared test cases and managed RTM critical to engineer the change in SDLC and Scrum
• Recorded change requests and performed Impact analysis against the requirements baseline
• Used SQL queries to analyze data and manage departmental database and, prepared reports in Excel
• Update departmental data and records on Blackboard
• Assist instructors and professors with coursework and exams, grading and other administrative tasks

Business/Tech Support Analyst

Confidential

• Big Four Banking client, Logistics and Energy Clients
• Project Planning, Scheduling, Delivery, Legal Compliance Process Improvement, Customer Service, System Design Data Analysis/Reporting, Billing, CRM, Agile, RUP, BPMN