SUMMARY

• Over 20 + years of experience in the IT industry. Goal - oriented professional experienced in overseeing full project development lifecycle, program management, and service delivery functions in Financial Institutions, Insurance, Software, Pharmaceutical and Healthcare.
• Results-driven Servant-Leader with a focus on the implementation of Agile scrum processes and methodologies with goals of improving quality and productivity, facilitating and coaching self-organized teams in effective and efficient deliverables.
• Deep background in successfully managing large complex new development and enhancements projects, from planning through execution and completion using Agile (SAFe,Scrum), and Waterfall methodology in the areas of SharePoint, Veeva CRM, Data Migration and infrastructure, ETL, Infrastructure upgrade, Business Process Management PEGA, Custom Applications using DotNet, Java, Oracle, DB2, SQL Server.
• Proven strengths in focusing quality results, collaborating with stakeholders, creating positive working environments; building consensus and offering innovative solutions.
• Demonstrated success in setting road map, streamlining operations and processes to increase productivity, quality, and efficiency resulting in improved customer satisfaction, long customer relationships and profitable growth.
• Expertise includes Organizational Leadership, and Program/Project and Global Delivery Management. Profit & Loss, Business Development, Planning, Budget & Revenue Forecasting and Revenue Recognition.
• Effective usage of Servant-leader, Scrum and Kanban framework
• Coaching, mentoring, training and assembling Scrum teams
• Perform maturity assessments to baseline team performance and identify opportunities for improvement
• Identifying Business KPIs to measure progress towards achieving business outcomes
• Engage when multiple lines of business are transitioning to Agile in parallel Work with senior management to plan organizational structure to support Agile transformation
• Work with architecture leaders to plan and transition to an Agile approach to enterprise architecture
• Embrace servant leadership and displaying behaviors that come with the key mindset shifts associated with being Agile vs. doing Agile
• Help raise awareness of the benefits and impacts of the Agile adoption throughout the organization to create a supportive environment for Agile adoption
• Coaching individual team members to improve their Agile maturity and performance.
• Coaching teams to enhance Agile Maturity.
• Scrum ceremonies (Planning, Retrospective, Review/Demo, Pre-panning, Stand-ups, Affinity sizing, etc.)
• Track and communicate team velocity and sprint/release progress with JIRA and Confluence.
• Experience with Onsite-Offshore and geographically dispersed team models
• Managed concurrent projects and teams across multiple programs
• Efficient in Project Planning, Execution, Tracking and Prioritization with JIRA and Confluence.
• Manage Projects and Teams using MS Planner and Teams.
• Experience with Estimation, Resourcing, Client and Vendor management
• Good knowledge of Quality Assurance strategies, validation processes and QA/Testing tools
• Excellent with collaboration and project management tools (MS Project, Visio, SharePoint, Visual Studio Team JIRA, Confluence)

PROFESSIONAL EXPERIENCE

Confidential

Sr. Scrum Master

Responsibilities:

• Guide the team and organization in effectively employing Agile/Scrum practices and principles to create value and increase customer and stakeholder satisfaction
• Responsible for conducting all the SCRUM Ceremonies
• Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog and planning releases.
• Facilitate documenting, publishing, and executing the team’s continuous improvement plan (based on retrospectives)
• Led strategic Release Planning and tactical Iteration Planning sessions
• Keep team focused on the achievement of sprint goals, create, and promote open communication to foster trust and transparency while growing the teamwork and technical abilities during our agile transformation.
• Participate in PI planning and Scrum of Scrums and work at enterprise level for Agile adaptation.
• Part of enterprise ART and help with agile adaptation of teams.
• Developed and delivered team and organization training materials and workshops, building knowledge and skills to facilitate the Agile transformation.
• Performing maturity assessments to baseline team performance and identify opportunities for improvement
• Identifying Business KPIs to measure progress towards achieving business outcomes
• Engage when multiple lines of business are transitioning to Agile in parallel Work with senior management to plan organizational structure to support Agile transformation
• Work with architecture leaders to plan and transition to an Agile approach to enterprise architecture
• Embrace servant leadership and displaying behaviors that come with the key mindset shifts associated with being Agile vs. doing Agile
• Help raise awareness of the benefits and impacts of the Agile adoption throughout the organization to create a supportive environment for Agile adoption
• Coaching individual team members to improve their Agile maturity and performance.
• Coaching teams to enhance Agile Maturity.
• Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile value and principles to promote continuous improvement in practice and adaptation.
• Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.
• Provided reporting at the team and LOB level on team performance against agile measurements
• Create and maintain information radiators and team tools, to include sprint board, burn-down charts, burn-up charts, progress dashboards, etc. using JIRA and Confluence.
• Track and maintain relevant metrics that help the team see how they perform and leverage retrospectives to deliver success and continuously improve. Publish the team’s agile metrics to management and stakeholders.

Confidential

Agile Coach, Scrum Master

Responsibilities:

• Release train and backlog planning and prioritization
• Helped develop stories, sprint planning, definition and maturation of MVPs
• Conducted periodic ceremonies for Scrum Teams, senior client stakeholders
• Periodic status preparation and reporting to manage successful delivery
• Project, technical, budgetary and resource risk mitigations
• Vendor and purchase coordination for continuous environment availability and upgrades through production
• Work with key business stakeholders & business analysts to understand key product requirements.
• Ensure business analysts document and receive sign off on all the requirements.
• Work with development, testing/QA, infrastructure, business and operations teams to complete projects.
• Ensure our core Microsoft experts work successfully with our vendors to integrate with our data sources.
• Organized and facilitated Scrum ceremonies (Planning, Retrospective, Review/Demo, Pre-panning, Stand-ups, Affinity sizing, etc.)
• Helped team to address impediments. Shielded the team from addressed impediments during the Iteration and removing it that affects the team.
• Developed and delivered team and organization training materials and workshops, building knowledge and skills to facilitate the Agile transformation.
• Coaching teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.
• Perform maturity assessments to baseline team performance and identify opportunities for improvement
• Coaching individual team members to improve their Agile maturity and performance.
• Coaching teams to enhance Agile Maturity.
• Supported the core Agile team and the Product Owner. Worked closely with Delivery Manager.
• Participate in PI planning and Scrum of Scrums and work at enterprise level for Agile adaptation.
• Part of enterprise ART and help with agile adaptation of teams.
• Act as a scrum master/coach for multiple teams, having their own scrum master to handle the individual projects, ensuring cross-team coordination.
• Reach out to larger company network for impediment removal.
• S upported Product owner in creation, refinement and prioritization of the backlog elements and release planning.
• Helped the team maintain their burndown chart.
• Promoted courage and empowerment. Protected team from negative influences.
• Organized the planning/kick-off meeting and defined the Strategy
• Prepared the metrics dashboard at the weekly/end of a phase or at the completion of Iteration.
• Worked in an Onsite-Offshore Model and managed teams spread across different geographical locations (EMEA, India and US)
• Act as a project manager when necessary. Take responsibility for managing dependencies between the team and third parties or between my team and other scrum teams.
• Manage Teams collaboration, reporting and Boards using MS Planner, Power BI and Teams.
• Configure and manage Channels in MS Teams for collaboration and tracking teams progress.
• Used JIRA to maintain the latest updates
• Helped team to maintain velocity
• Manage and resolve project conflicts between project, vendors, business and operations teams.
• Help facilitate meetings and decisions on key items to unblock project & deliverables.
• Provide regular status reporting on all projects to their business & IT owners.
• Work with operations to ensure they are aware of upcoming product launch and are well prepared in advance to support production challenges.

Confidential

Scrum Master (Agile Coach)

Responsibilities:

• Backlog planning, development and prioritization
• Sprint planning, project sequencing and dependency planning
• Planning and managing global team and delivery schedules across several time zones
• Project, vendor, requirements, technical, budgetary and resource risk mitigations
• Deliverables review and signoff coordination, software and infrastructure quality assurance management
• Helped define, socialize and implement project processes including process on-boarding of resources
• Worked with multiple departments within the company to ensure that the project team understood the software applications each team was running in their current version of Windows.
• Defined requirements for individual teams to plan for upgrade to Windows 7 without impacting their day to day operations.
• Organized and facilitated Scrum ceremonies (Planning, Retrospective, Review/Demo, Pre-panning, Stand-ups, Affinity sizing, etc)
• Helped team to address impediments. Shielded the team from addressed impediments during the Iteration and removing it that affects the team.
• Supported the core Agile team and the Product Owner. Worked closely with Delivery Manager.
• Reviewed and received sign off on the requirements (including the list of software applications) with key business stakeholders to align teams to execute and achieve milestones in a timely manner.
• Scheduled and managed daily meetings with project & business teams and updated key C-level stakeholders on a weekly and monthly basis.
• Used MS project to finalize the schedule with key milestones, tasks, resources and timeline.
• Reviewed update on each relevant task/milestone daily and ensure the team was on track.
• Created and managed a risk register and worked with team members to create mitigation and fallback plans.