Technical Analyst Resume Profile
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SUMMARY OF QUALIFICATIONS
- Wide knowledge of fundamental security concepts, information security standards, rules and
- regulations
- Excellent logic building, critical thinking, analytical, communication and interpretational abilities
- Ability to perform well with little to no supervision as well as remain an outstanding team player
- Strong knowledge in key areas of network access and security systems
- Self-control and adaptability with strong problem-resolution experience
- Highly driven with the initiative to learn and develop new skills
- Exceptional facilitation, negotiation, customer service, and relationship- management skills
- Loyal, honest, and flexible self-starter with very strong work ethic
PROFESSIONAL EXPERIENCE
Confidential
Data Security Provisioning/Analyst
- FERC, NERC, SOX regulatory compliant discretionary and workflow-based account provisioning for over 9000 employees at every level of the organization
- Segregation/Separation of duties utilizing access control in relation to onboarding, migration, terminations, and suspension
- Role mining, role change, role policy enforcement, role violations
- Documentation of provisioning/security steps of all internal applications/new methodologies
- Works directly with all plants, regions, and the GOB to proactively address any security concerns
Confidential
Technical Analyst
- Resolving issues for a variety of printers, networks, and operating systems
- NT, Unix, Windows 2003 server support
- Troubleshooting remote access software and palm pilots
- Troubleshooting and usage education of market data applications
- Personal technician for branches migrating to new infrastructure
Confidential
Technical Support Manager/Business Analyst
- Decreased average abandon rate to under 2 with 30 increase in call volume
- Decreased average speed of answer to under 30 seconds
- Performed quality review on call documentation
- Liaison for management, in-house development team, and software vendors
- Business captain for franchise integrated website project
- Budget/Cost Center maintenance
- Performance appraisals and evaluations
- Staff scheduling
- Train and develop employees on new service methodologies
