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Technical Analyst Resume Profile

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SUMMARY OF QUALIFICATIONS

  • Wide knowledge of fundamental security concepts, information security standards, rules and
  • regulations
  • Excellent logic building, critical thinking, analytical, communication and interpretational abilities
  • Ability to perform well with little to no supervision as well as remain an outstanding team player
  • Strong knowledge in key areas of network access and security systems
  • Self-control and adaptability with strong problem-resolution experience
  • Highly driven with the initiative to learn and develop new skills
  • Exceptional facilitation, negotiation, customer service, and relationship- management skills
  • Loyal, honest, and flexible self-starter with very strong work ethic

PROFESSIONAL EXPERIENCE

Confidential

Data Security Provisioning/Analyst

  • FERC, NERC, SOX regulatory compliant discretionary and workflow-based account provisioning for over 9000 employees at every level of the organization
  • Segregation/Separation of duties utilizing access control in relation to onboarding, migration, terminations, and suspension
  • Role mining, role change, role policy enforcement, role violations
  • Documentation of provisioning/security steps of all internal applications/new methodologies
  • Works directly with all plants, regions, and the GOB to proactively address any security concerns

Confidential

Technical Analyst

  • Resolving issues for a variety of printers, networks, and operating systems
  • NT, Unix, Windows 2003 server support
  • Troubleshooting remote access software and palm pilots
  • Troubleshooting and usage education of market data applications
  • Personal technician for branches migrating to new infrastructure

Confidential

Technical Support Manager/Business Analyst

  • Decreased average abandon rate to under 2 with 30 increase in call volume
  • Decreased average speed of answer to under 30 seconds
  • Performed quality review on call documentation
  • Liaison for management, in-house development team, and software vendors
  • Business captain for franchise integrated website project
  • Budget/Cost Center maintenance
  • Performance appraisals and evaluations
  • Staff scheduling
  • Train and develop employees on new service methodologies

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