SUMMARY

• Experience of 8 years as BA/Operation analyst in different domains like Finance, Healthcare, Retail industries.
• Involved in early requirement creation, elicitation and reviews as part of preventive testing.
• Created Use cases and transformed them into UML diagrams such as Use Case Diagram, Activity Diagram, Swim lane.
• Involved in making the, identifying root cause via Root Cause analysis and Risk analysis and determine impact and resolution.
• Performed gap analysis, process mapping between the Current Business Process (As - Is) and the Future Business Processes (To-Be)
• Working Experience in scribing and analyzing requirements to prepare Business Requirement Document (BRD), Functional Requirement Documents (FRD) and Wireframes.
• Involved in creating Prototypes, Story boarding and data modelling, mapping and filing and creating Functional Specification Documents (FSD).
• Working Knowledge of Develop, maintain, and execute standard operating procedures (SOP) for all identity management
• Involved in Dynamic Application Security system (DAST) for data prevention
• Experience in Working as responsible to track, document, capture, manage and communicate the requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artefacts produced by the teams across the deliverables for a project.
• Working knowledge of NetSuite for ERP and to manager inventory, financials and to host CRM systems
• Experience with IBM Business Process management (BPM) for various applications
• Experience in analytical and problem-solving skills and use of analytical tools like Excel..
• Collaborated on UI/UX Design requirements with geographically distributed cross-functional teams.
• Worked with different type of vendors like Cisco, IBM, Apple for timely delivery of all kind of artifacts, hardware and in remediating the vendor issues for apps
• Involved in communication with all cross functional teams including developers, testing folks and business owners for efficient and effective solution to solve problems.
• Extensive use of tools -HPALM for managing tests assets and defect tracking.
• Experience with JIRA for tickets and tracking progress with Confluence
• Participate in the implementation strategies and plans including training plans, materials, and documentation.
• Interacted with Business Analysts in JAD Sessions to understand requirements.
• Documenting the test cases, test scripts, pre-test conditions, input data and the actual and expected results for System Integration testing.
• Understanding and involved in creation regulatory reports like CCAR.
• Worked on Supply chain projects for timely deliveries with cost efficient
• Involved in supply chain management for managing the shipping and warehousing and managing policies for applications and hardware’s.
• Experienced in writing SQL queries through Toad to check the population of the data and do negative testing.
• Manual Testing for both the client server as well as the web-based applications.
• Hands on experience with UNIX for automated testing.
• Software Testing and Documentation, Analysis of the Business Requirements and the Software Requirements Specifications.
• Extensive experience in all phases of Software Development Life Cycle including Requirements, Analysis/Design, Development and Testing.
• Knowledge of SaaS tools like salesforce platform for CRM (customer relation management).
• Good knowledge of Software Development Life Cycle (SDLC) using RUP Methodology.
• Identified the high-risk points and the prioritize of the application
• Responsibilities included setting up of test environment on different machines and network for the functional testing.

TECHNICAL SKILLS

Business Modeling Tools: PMO, IAM tools, Rational Rose, Rational RequisitePro, Microsoft Visio, MS Project, UML, Microsoft suite, Use Case diagrams, Process Flow, NETSuite

Defect Tracking Tools: Test Director, Rational Clear Quest, Bugzilla, JIRA

Testing Tools: Quality Center, QTP, Autosys, Rally

Methodologies: Rational Unified Process (RUP), Waterfall Method, Agile, Fix Protocol, SDLC, Supply Chain Management

Operating Systems: MS Windows 95/98/NT/2000/XP, Unix, MS DOS

PROFESSIONAL EXPERIENCE

Confidential

Business System Analyst

Responsibilities:

• Conducted Kick off sessions and requirement creation and elicitation with business stakeholders.
• Analyzing the good and bad requirements, review them and getting approvals from stakeholders
• Developed business and technical questionnaire for tool owners for collecting relevant information related to IAM domains or controls
• Developed, managed and maintained the detailed project implementation for rationalization of tools.
• Involved in Monitored and tracked the progress of the projects and programs collaborating with project managers to ensure SharePoint was updated with current status, issues, risks, risk mitigation plans and budget information.
• Conducted interviews with Developers, Product Managers, Usability Engineers and Technical Owner to understand the business as well as technical perspective of tools for the rationalization
• Hosted root cause analysis as well as Gap analysis sessions. Facilitate root cause analysis sessions to accurately determine the underlying errors
• Created different Process flows for all IAM tools using Visio
• Hosted daily stand up meetings for daily status on deliverables.
• Defined Rationalization strategies, Planned, Performed and managed all activities including rationalization criteria, road map and recommendation.
• Involved in remediation for issues with different cross functional teams. Involved in production support in remedy.
• Track of financials using NetSuite ERP system
• Maintained the all project deliverables in timely manner as part of business continuity Plan (BCP)
• Tracked KPI and report progress to upper management.
• Involved in making source and target mapping document for the senior leadership and business users.
• Involved in data profiling and analysis for source and target solutions and provide the effort estimate leveraging the data from enterprise application rationalization program.
• Created Quadrants for IAM all tools (Invest, Modernize, Consolidate/Retire and Retire) for roadmap
• Created Tool scoring and tool ranking in all control areas of IAM functionality for all IAM tool
• Accumulated customer requirements through various end-user surveys, interviews and JAD sessions.
• Ensured all the project dependencies are cleared, documented and communicated.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, and Information Needs, thus ensuring that Critical Requirements were not missed.
• Involved in making strategic decisions for the enhancement of applications.
• Manipulated data for making effective traceability reports and status reports for stakeholders.
• Hosted the weekly Product Review team meeting and biweekly reports.
• Host the meetings with testers, info security engineers and developers for the remediation of issues
• Performs defect root cause analysis and makes related process improvements

Environment: HP ALM 11.0, CQ Windows XP/Vista, SQL Server, Windows 2000 Server, Agile, Release management, iPhone, Android, PMO, SharePoint (portfolio) JIRA, Scrum

Confidential, Pleasanton, CA

Sr. Business Analyst

Responsibilities:

• Conducted Use Case Review sessions and requirement creation and elicitation with business stakeholders.
• Analyzing the good and bad requirements, review them and getting approvals from stakeholders
• Defined Test strategies, Planned, Performed and managed all testing activities including functional, UAT, and regression testing involving Manual and Automation teams.
• Involved in making Use Cases, Use Case Diagrams, Swim Lane Diagrams, Activity Diagrams
• Created Test plans ranging from Moderate to high complexity utilizing templates and guidelines for the Mobile and iPad Project.
• Planned and maintained UAT effectively within projects and resource requirements are understood across IT and business users.
• Maintained UAT entry and exit criteria and plans for project delivery process and project.
• Hosted root cause analysis as well as Gap analysis sessions. Facilitate root cause analysis sessions to accurately determine the underlying errors
• Involved in early requirement reviews and analysis as part of preventive testing.
• Created different business requirement documents for the strategy and business objectives.
• Worked with all peers including testing team to validate the configurations against the source documents for security of application.
• Conducted daily stand ups and involved in grooming sessions for the delivering the project timelines, document preparation.
• Involved in business continuity Plan (BCP) for all IOS Policies including the incidents.
• Setting up the test environments which includes the hardware, software, and network configurations.
• Excellent communication skills and Knowledge of mobile test tools: XCode, Android SDK, etc
• Made presentations to various level of audiences- new employees, physicians, manager, senior leaders
• Host the meetings with testers, info security engineers and developers for the remediation of issues
• Involved in making JIRA as centralized location tickets.
• Involved in data profiling and analysis for source and target solutions and provide the effort estimate.
• Accumulated customer requirements through various end-user surveys, interviews and JAD sessions
• Prepared test data for testing the application in various test phases
• Performed testing on integration of data such as customers, employees, products, relationships with systems for different applications
• Involved in Report testing status, milestones and issues to project stakeholders.
• Involved in detailing and be exceptionally good at identifying inconsistencies and errors
• Performs defect root cause analysis and makes related process improvements
• Prepared test data for testing the application in various test phases
• Worked on Microsoft office like Excel, PowerPoint and Word for reports as wells as documentation for senior management.

Confidential, San Francisco, CA

Business System Analyst

Responsibilities:

• Conducted Use Case Review sessions and requirement creation and elicitation with business stakeholders.
• Analyzing the good and bad requirements, review them and getting approvals from stakeholders
• Developed, managed and maintained the detailed project implementation for security of applications (DAST).
• Involved in Monitored and tracked the progress of the projects and programs assigned to the PMO by collaborating with project managers to ensure SharePoint was updated with current status, issues, risks, risk mitigation plans and budget information.
• Communicated with Developers, Product Managers, Usability Engineers and Technical Support specialists on product issues to ensure that the product is fully tested
• Hosted root cause analysis as well as Gap analysis sessions. Facilitate root cause analysis sessions to accurately determine the underlying errors
• Participate in the implementation strategies and plans including training plans, materials, and documentation.
• Involved in early requirement reviews and analysis as part of preventive testing.
• Setting up the test environments which includes the hardware, software, and network configurations
• Created different business requirement documents for the strategy and business objectives.
• Worked with all peers including testing team to validate the configurations against the source documents for security of Apps for DAST.
• Hosted daily stand up meetings for daily status on deliverables.
• Defined Test strategies, Planned, Performed and managed all testing activities including functional, UAT, and regression testing involving Manual and Automation teams.
• Worked on JIRA to track tickets and creating support tickets
• Created Test plans ranging from Moderate to high complexity utilizing templates and guidelines for the Mobile and iPad Project.
• Planned and maintained UAT effectively within projects and resource requirements are understood across IT and business users.
• Involved in remediation for issues with different cross functional teams. Involved in production support in remedy.
• Maintained the all project deliverables in timely manner as part of business continuity Plan (BCP)
• Hosted release meetings for pre-production and production deployment.
• Involved in making sure the deployment is going according to the game plan. Deployments can be on weekends.
• Tracked KPI and report progress to upper management.
• Involved in making source and target mapping document for the senior leadership and business users.
• Involved in Supply chain management policies for mobile devices for security od applications
• Involved in making sure ticketing process from Jira to Threadfix.
• Involved in making Jira as centralized location for tickets for both DAST/ ADAST
• Involved in data profiling and analysis for source and target solutions and provide the effort estimate.
• Accumulated customer requirements through various end-user surveys, interviews and JAD sessions.
• Ensured all the project dependencies are cleared, documented and communicated.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, and Information Needs, thus ensuring that Critical Requirements were not missed.
• Involved in making strategic decisions for the enhancement of applications.
• Tested app on different types of IOS and Android devise like iPhone 5, 5s, 4, 4s Samsung galaxy 2, 3 etc
• Worked on Microsoft suite like excel and word, PowerPoint for making presentations and data for upper management.
• Host the meetings with testers, info security engineers and developers for the remediation of issues.
• Logged and tracked defects using HP ALM, and verified resolution of software and documentation defects following a proactive approach.
• Involved in remediation of security issues, working closely with tester and development team to remediate issue within SLA.
• Involved in communicating with external clients or 3rd party vendors for timely deliveries, scope, risks, conflicts.
• Worked on Microsoft suite like excel and word, PowerPoint for making presentations and data for upper management.
• Maintained performance metrics for upper management including key milestones like planning, dependencies, risks, issues and solutions
• Manipulated data for making effective traceability reports and status reports for stakeholders.
• Hosted Scrum meetings for daily updates with all cross functional teams
• Hosted the weekly Product Review team meeting and bi weekly reports.
• Host the meetings with testers, info security engineers and developers for the remediation of issues
• Performs defect root cause analysis and makes related process improvements
• Prepared test data for testing the application in various test phases
• Prepares, distributes and tracks defect reports using Clear Quest defect tracking tool.
• Performs defect root cause analysis and makes related process improvements
• Involved in maintaining the agile methodology for the all STM apps including store vision
• Host the meetings with testers, info security engineers and developers for the remediation of issues.
• Validating test Results, logging defects, tracking the defects and generating defect reports using ALM
• Attended UAT sessions and assisted info security engineer and project manager in organizing UAT sessions effectively
• Involved in training the new on-board team members or juniors with security of applications.
• Tracked, Managed and documented the performance of the application during UAT

Environment: HP ALM 11.0, CQ Windows XP/Vista, SQL Server, Windows 2000 Server, Agile, Release management, iPhone, Android, PMO, SharePoint (portfolio) JIRA, Scrum

Confidential

Business Operations Analyst

Responsibilities:

• Conducted Use Case analyzing sessions with business stakeholders.
• Involved in coordinating with QA team for creating Test plans and performed manual testing of the application to test the system for both the functional and business requirements for positive and negative scenarios using HP ALM.
• Involved in UAT planning from end to end including scope, schedules, resources and all changes or enhancements to project
• Involved in tracking the inventory using ERP system like NetSuite and CRM system
• Participate with application and infrastructure architects to provide security overlays for IAM development and deployment patterns
• Involved in making Use Cases, Use Case Diagrams, Swim Lane Diagrams, Activity Diagrams using JAMA/UML
• Tracks status of projects within Operations and Technology that contribute to overall process improvement portfolio.
• Worked closely with QA team for sign offs for UAT environment and UAT testing from stakeholders
• Defect logging and Bug Tracking through an interface with HP ALM
• Planned and maintained UAT effectively within projects and resource requirements are understood across IT and business users.
• Maintained UAT entry and exit criteria and plans for project delivery process and project.
• Worked with 3rd party vendors like Cisco for analyzing contract documents, timely delivery of artifacts and proper documentation.
• Involved in maintain the ticketing system for tickets, OCR
• Analyze and test the scenarios like call quality with technical metrics and by listening the live calls.
• Documented the errors using Mercury Quality Center and tracked them to completion by communicating and co-coordinating with the development as well as the support group.
• Manipulated data for making effective traceability reports and status reports for stakeholders.
• Created and maintained traceability reports for upper management.
• Created weekly, monthly, quarterly and annual reports for upper management
• Participate in the implementation strategies and plans including training plans, materials, and documentation.
• Ensured all the project dependencies are cleared, documented and communicated.
• Performed analysis on performance metrics for different contents like milestones, planning, risks and solutions and dependencies.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, and Information Needs, thus ensuring that Critical Requirements were not missed.
• Worked with Business users and technical peers to understand the requirement and give estimate for deliveries.
• Maintained UAT entry and exit criteria and plans for project delivery process and project.
• Hosted and managed release meetings for pre- prod and prod environments.
• Involved in making game plan for production and managing the environment (staging).
• Worked on Microsoft excel and word, PowerPoint for making presentations and data for upper management.
• Responsible for maintaining regular contacts with account executives related to resolution of employees' group health insurance inquiries and eligibility.
• Created multiple scenarios regarding the VOIP, IVR including Retail and Pharmacy.
• Worked on Web Portal (tool for changing the hours of business or departments or other functionalities)
• Performed Backend database verification manually and implemented to automatically verify database with the values entered during automation testing.
• Coordinating with SBMO mail order team for testing the IVR orders to be settled and shipped.
• Expert knowledge of EPS Medical software application order entry and user preference list set-up.
• Performed database testing to validate and debug stored procedures and Database Integrity Testing.

Environment: HP ALM 11.0, Windows XP/Vista, SQL Server, Release management, Windows 2000 Server, VOIP, Hammer Tool, SharePoint (Portfolio management tool), SQL, Agile,JAWS