Business Analyst Resume

SUMMARY

22 plus years of IT experience.
15 plus years in Business Systems Analysis.
Experience in domains including Insurance, Banking, Healthcare, Distribution, Government.
Programming experience in RPG, Cobol, JDEdwards World and Movex ERPs.
Extensive experience in all phases of Business Analysis including requirement gathering, preparation and maintenance of various documents, management reporting, risk and issue management.
Product owner and solution implementation.
Supporting project management activities.
Data mapping and conversion, SQL support and reporting.
Customer facing application support.
Production support and defect triage.
Vendor management and coordination.
Offshore coordination and support.
Waterfall/Agile/Hybrid life - cycle practice.
Working knowledge of Salesforce Admin and App builder.
Certified Scrum Master.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

Worked in MMIS (Medicaid Management Information System) implementation project with Ohio Confidential .
Collaborated with end users of different departments of ODM and other agencies to gather high level requirements for RFP creation. Requirement elicitation was done through workshops, interviews, observations, document analysis.
Collaborated with vendors, end users of different departments of ODM and other agencies for creation of low level functional and non-functional requirements.
Created different documents including Project Scope Document, Project Management Plan, Requirement Management Plan, Data Management Plan, Requirement document.
Did the business process reengineering to do the gap analysis by creating as-is and to-be process flows and swim lane diagrams.
Created Master Test Plan, UAT plan, use cases, test cases and test scenarios.
Created and maintained the Project Schedule for Electronic Visit Verification module using MS-project and reported weekly to the stakeholders.
Did the risks and issue management of EVV project, prioritizing issue resolutions, weekly meeting management and reporting to stakeholders.
Requirement gathering and testing of customer experience in customer facing mobile application.
Data mapping of EVV module with the EDI module and Data warehouse.
Business and Vendor coordination.
Wave Implementation program in moving various systems from JFS to ODM environment.
Kronos (Employee Time Entry System) implementation support.
Ohio Medicaid Enterprise System in Provider, Managed Care and System Integration modules.
EVV (Electronic Visit Verification) implementation and CMS certification support.
Support Project implementation.
Support in UAT and Parallel testing.
MITA support.
Supporting governance and standards using Workfront and Decision Lens.

Environment: JAD, UAT, Adobe Acrobat Reader, MS Excel, JIRA, Microsoft Project, MS O365 suite, SharePoint, Workfront, Decision Lens, ServiceNow, Lean, Kanban.

Confidential

Business Analyst

Responsibilities:

Facilitate and Conduct JAR and JAD sessions
Review Functional Design Document
Co-ordinate among business and vendor representatives
Create as-is and to-be state process models
Help in UAT testing

Environment: JAD, UAT, Adobe Acrobat Reader, MS Excel, JIRA, MS Word, SharePoint.

Confidential, Columbus, Ohio

Business Analyst

Responsibilities:

Attend requirement gathering sessions for Customer Assist (branch software)
Conduct JAD sessions
Develop Functional Design Document
Develop test scripts for developers to unit test
Develop Validation plan
Support Enterprise Release
Responsible for Defect triage
Validate QA test scripts
Co-ordinate between Requestors and Developers

Environment: JAD, UAT, Adobe Acrobat Reader, MS Excel, JIRA, MS Word, SharePoint.

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