SUMMARY

• Over 5 years of extensive experience in Information Technology with emphasis on various roles such as Project Manager, Business Analyst and Scrum Master.
• System testing of Web based, highly transactional and large Client server and large web - based applications.
• A strong team player, quick learner, who always provides support/assistance to team members and is interested in learning new technologies.
• Proven ability in working individually or as a part of team, problem solving, process improvement activities, analytical skills, reporting and assisting BA Team in gathering the requirements.
• Proven skills to lead and manage a team of 10-20 people at a time and balancing between 2 projects or more at a time.
• Good knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) using agile methodology, Waterfall model, QA Management Life Cycle, Testing methodologies and QA processes.
• Extensive Experience in reviewing and analyzing Software Requirements Specification documents (SRS), Business Requirement Documents (BRD), creating and developing Test Plans, Test cases, Test scenario, test Scripts and defect tracking and reporting.
• Draft and maintain business requirements and align them with functional and technical requirements.
• Facilitate monthly meetings with clients to document requirements and explore potential solutions
• Act as a single point of contact between business user and the technical team
• Interacting with developers to report and correct bugs.
• Created presentations in concise & well-researched manner on new product feature ideas & opportunities by collaborating with product owners.
• Preparing detailed reports of the bugs, pass-fail report and comparison charts.
• Authored Data flow Diagrams, Sequence Diagrams and Business Models.
• Strong experience in all levels of Testing such as Positive testing, Negative testing, Integration Testing, Functional Testing, System Testing, Security Testing, Regression Testing and User Acceptance Testing (UAT), Black Box Testing, Gray Box Testing, White Box Testing, Smoke Testing, Browser Testing.

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Worked with Business users and different levels of management to identify requirements, use cases and to develop functional specifications.
• Developed UML use cases and use case diagrams after accessing the status and scope.
• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Collaborate with Information Technology peers, project stakeholders, and external vendors in requirements analysis and the development of effective test plans to minimize the progression of defects through all stages of the Plan’s Software Development Life cycle.
• Manage all requirements effectively and make them available for all team members.
• Participate in project walk through meetings and learn/study upcoming changes to prepare in advance for enhancements to testing practices and procedures.
• Supported User Acceptance Testing and collaborated with the QA team to develop test plans, test scenarios, test cases and test data to be used in testing, based on business requirements, technical specifications and/or product knowledge.
• Perform defect testing of production support or project issues corrected by the development team
• Create and Maintain detailed user level documentation for all processes
• Identify high impact areas of product quality and determine solutions for minimizing risk
• Performed Functional Testing, Smoke Testing, Integration Testing, User Acceptance Testing (UAT), Ad hoc Testing, GUI Testing and Effective Regression testing
• Tested GUI Based and Web Applications with User Interface testing, Manual Support Testing, Recovery Testing and

POS Scrum Master

Confidential

Responsibilities:

• Worked with POS System and involved in testing functionalities related to sales tracking, POS scanning, Store ISP, adjustments, returns and custom retail price and promotions in POS.
• Analyzed the SRS (System Requirement Specifications) and developed Test Cases, Test Scripts to cover overall quality assurance testing
• Created test cases and test scripts and developed Requirement Traceability Matrix to match the requirements
• Performed Business functionality testing, which involved testing of all core functions of the application
• Created test plans, test scripts using HP ALM /Quality Center and JIRA for bug tracking
• Involved in Integration, Regression, Performance, Validation, Functional and End-to-End testing on store and merchandising applications that interface with POS
• Lead QA team to perform various tests such as Smoke testing, system testing, functional testing, black box testing, testing, end-to-end and regression testing.
• Helped the product owner and team to effectively estimate and prioritize various tasks and sub-tasks associated with each user stories using T-shirt sizing, Fibonacci sequence and KANO technique to avoid problems during sprint.
• Played a pivotal role in setting up User Acceptance Criteria for user stories to be accepted by the business.
• Responsible for resolving various impediments affecting the progress of the project with the help of product owner for improving the velocity of the project and help team members work in a faster manner.
• Tracked Team progress using Metrics such as Sprint Goal Success, Burn down chart, Total number of defects vs resolved, Team Velocity, etc.
• Actively involved in discussions with the team members to identify dependencies and minimize them by collaborating with the Scrum Masters of other teams.
• Involved in leading the team to test specific application features like adding products to cart, localization, Order flow through, Email configurations as part of e-commerce application testing
• Reviewed the COS (Condition of Satisfaction) from Agile to create the test scenarios.
• Lead the team to carry out extensive testing on payment methods such as Credit Cards, Debit Cards and Gift Cards.
• Tested hardware such as printers, scanners, POS cash drawers, credit card scanners, and iPhone and iPad application.

Operational Manager

Confidential

Responsibilities:

• Supervise and manage team of 45 people
• Manage payroll and scheduling
• Conduct interviews for new hire
• Responsible for planning and performance improvement
• Responsible for strategic operational planning and inventory control/ ordering inventory/balancing inventory between 13 stores.
• Responsible for employee performance reviews