SUMMARY

• Over 20 years of experience testing, writing requirements, analyzing software and project management.
• Served as a Project Manager and Scrum Master. (Kanban, XP, Scrum and SAFe)
• Served as the PEGA PRPC Subject Matter Expert for developed applications.
• Served as Release Management Coordinator.
• Served as the Lead System Analyst.
• Served as the Lead Business Architect/ Analyst.
• Served as liaison between clients, development staff and the Centers of Excellence (CoE).

TECHNICAL SKILLS

Databases and Tools: Oracle, Sybase, SQL, SQL Plus, SQL Navigator, Access and Power Builder

Software: PEGA Workflow Manager (WFM) PEGA Rules Process Commander (PRPC) V5.2, 5.4 SP2, 6.1, 6.2, 6.3 sp1, 7.1.8 and 8.3,Salesforce, Amazon Web Services (AWS), PPM Optics, Project Management Framework (PMF), FACETS, Caliber, ALM, Remedy, Clientele, JIRA, LoadRunner, WinRunner, Requisite Pro, Test Manager, Visual Studio, BASYS, Front Page, Microsoft Word, Excel, Power Point, Project, Visio, Teams, Adobe Acrobat 4.0, CA Agile (Rally), Balsamiq (Prototyping /Wireframes), SharePoint, and Confluence

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Facilitated team level ceremonies (e.g. daily stand ups, sprint planning, team backlog grooming, team retrospectives, Scrum of Scrum, End of Sprint Demos etc.).
• Maintained and prioritized product backlog.
• Served as Release Management Coordinator.
• Created and maintained team burndown metrics, velocity, and capacity planning.
• Provided leadership, direction, and coaching to ensure best agile practices were followed.
• Resolved impediments for the team and escalated as appropriate.
• Facilitated management of the scrum team’s dependencies between internal and external resources.
• Maintained all aspects of reporting that provided visibility to leadership (progress and quality).
• Provided statuses to Stakeholders and Management.

Confidential

Project Manager/ Scrum Master

Responsibilities:

• Facilitated team level ceremonies (e.g. daily stand ups, sprint planning, team backlog grooming, team retrospectives, Scrum of Scrum, End of Sprint Demos etc.).
• Defined timelines, maintained budgets, tracked deliverables and milestones and allocated resources for several teams across globally distributed locations.
• Facilitated PI Planning sessions to define the team’s roadmap for the upcoming iterations.
• Created and maintained team burndown metrics, velocity, and capacity planning.
• Provided leadership, direction, and coaching to maintain best agile practices.
• Coordinated efforts between MDM (Master Data Management), IVR, Development and Infrastructure teams such as planning timelines according to the roadmap, removing impediments and identifying and tracking dependencies across the teams.
• Served as Release Management Coordinator.
• Tracked the team’s progress and story acceptance versus task hours.
• Resolved impediments for the teams and escalate as appropriate.
• Facilitated management of the scrum team’s dependencies between internal and external resources.
• Provided statuses to Stakeholders and Management.
• Managed team financials via PPM Optics.

Confidential

Scrum Master / Lead Systems Analyst

Responsibilities:

• Facilitated team level ceremonies (e.g. daily stand ups, sprint planning, team backlog grooming, team retrospectives, Scrum of Scrum, End of Sprint Demos etc.).
• Facilitated PI Planning sessions to define the team’s roadmap for the upcoming iterations.
• Coordinated efforts between MDM (Master Data Management) and Development teams such as planning timelines according to the roadmap, removing impediments and identifying and tracking dependencies across the teams.
• Created and maintained team burndown metrics, velocity, and capacity planning.
• Defined tracked deliverables and milestones for several teams across globally distributed locations.
• Served as Release Management Coordinator.
• Maintained CA Agile for tracking the life cycle of the business requirements being elaborated and groomed for development.
• Tracked the team’s progress and story acceptance versus task hours.
• Collaborated with multiple Product Owners across multiple Scrum Teams in order to obtain high level features and user. stories, which would need to be detailed to an atomic level so our development team can build against the requirements that have been created.
• Elaborated and delivered documentation, which detailed the features and user stories assigned to the team at an atomic level.
• Managed defects and business feedback items, which needed to be resolved on a daily basis by the team.
• Provided leadership, direction, and coaching to maintain good agile practices.
• Recommended improvements to align project team and business with PEGA best practices.
• Collaborated with the Product Owner and Stakeholders on a daily basis to clarify business scope, identify business requirements, and previously elaborated user stories.
• Responsible for the communication and clarification of business requirements to our development team in order to help drive successful implementation.

Confidential

Scrum Master / Lead Business Analyst

Responsibilities:

• Facilitated team level ceremonies (e.g. sprint planning, team backlog grooming, team retrospectives, etc.).
• Led PI Planning meetings, which define the team’s sprint roadmap for the upcoming iterations.
• Maintained data quality for reporting purposes in the CA Agile tool.
• Maintained CA Agile for tracking the life cycle of the business requirements being elaborated and groomed for development.
• Created and maintained team burndown metrics, velocity, and capacity planning.
• Served as Release Management Coordinator.
• Served as the Lead PEGA Rules Process Commander Business Architect/Analyst.
• Served as liaison between Confidential, Maximus and CMS for requirements gathering and UAT.
• Instrumental in the Agile Lifecycle including Inception, Elaboration, Construction, and Transition.
• Gathered requirements for business processes for new and existing functionality being implemented.
• Created and assigned initial requirements to the Business Architects/Analysts for elaboration.
• Identified and Created Atomic Use Cases.
• Created and maintained Reports for End User report generation.
• Created and maintained flows for application.
• Analyzed requirements throughout the software development lifecycle.