Technical Business Analyst Resume

SUMMARY

Dedicated Business Analyst with long - standing industry experience.
Expert in gathering, analyzing, and documenting business and technical requirements for information systems, business processes, and policies with a focus on high data accuracy.
Presents detailed presentations on data findings to technical leaders, clients, and non-technical audiences.
Coordinates and supports system and software upgrades. Leads teams through projects using Agile practices.
Improves operational efficiency by implementing new processes and tools.
Delivers superior service to clients by ensuring all requirements are met.
Excellent analytical thinking and interpersonal relations skills.
Currently training in Tableau.

TECHNICAL SKILLS

Software & Tools: Microsoft Office (Excel, PowerPoint, Word), Microsoft Access, Microsoft Visio, Microsoft SharePoint, Tableau

PROFESSIONAL EXPERIENCE

Technical Business Analyst

Confidential

Responsibilities:

Gained strong analytical skills in investigating and resolving data and end-user issues.
Configured and supported user interfaces (UIs) and file transfer protocol (FTP) feeds to production teams and vendors.
Compiled and maintained all technical user documentation.
Completed scheduled administrative updates and changes on time.
Worked with the team to successfully move the system from a vendor-supported environment to in-house.

Business Analyst

Confidential

Responsibilities:

Collected and documented business requirements through interviews with clients, end-user communications, and joint application development (JAD) sessions. Analyzed data, identified trends, and verified reporting accuracy.
Reviewed requirements and work flows, created business process models, and designed test cases, test scenarios, and test scripts.
Evaluated data on KPI performance based on client contracts to maintain KPI relevance for accounts.
Utilized Microsoft Visio to prepare use cases and visual diagrams on activity.
Performed user acceptance testing (UAT) to ensure fulfillment of all requirements.
Collaborated with the account software team to develop software for the account management team using Agile practices and tools.
Decreased account penalties to $0 through active performance tracking and reporting on accounts.
Compiled ad hoc reports with Microsoft Access and Microsoft Excel tools including formulae, pivot tables, and macros.
Supported the team in securing and additional $40M in contract revenue.
Successfully implemented a new reporting tool for account services that increased data reporting accuracy to 100%.
Decreased operational costs by identifying processes in need of improvement and implementing effective solutions.
Developed user documentation and provided training to end-users.