MDM Business Analyst Resume

OBJECTIVE:

Seeking a position with a progressive organization in a challenging environment to help achieve company’s goals and objectives; where there is a need for a variety of skills including ERP knowledge, process improvements, problem solving, establishing good rapport with internal and external customers, and business intelligence experience. I would like to utilize and grow my current knowledge for the benefit of the organization.

PROFESSIONAL EXPERIENCE

Confidential

MDM Business Analyst

Responsibilities:

Works closely with the client to gather business requirements and expectations
Review, analyze, and evaluate client’s needs to create solutions that support the business strategies
Provide ongoing client support for multiple large projects and JDE implantations
Manage JIRA ticketing system
Gather requirements for data steward’s activities and assign it to individual data stewards
Review the data stewards tasks and provide feedback /direction
Create training guides / aids to support the client’s JDE implementation and JIRA.
Develop business processes and procedure documentation
Build part numbers in TeamCenter, then transfer them to JDE to set up SRP codes, receipt routing, cost, etc.
Support configuration testing and field mapping
Liaison between IT, IS, and the end user
JIRA MDM Service desk weekly reporting
Lead weekly Wellbore Technology (WBT) Commodity classification review meeting
Resolve day to day support issues at an operational level

Confidential

Application specialist supervisor/Lead

Responsibilities:

Supervise Application Specialist team members to support list price generation, optimized margin, and technical sales support, order entry and resolutions for customer complaints and return authorizations.
Monitor the key performance indicators of a team taking actions as necessary to ensure daily goals are met and ensure customer response times are at their optimal level.
Utilize Lean methodologies and processes to continually improve and exceed customer expectations. A key focus will be updating, developing, and implementing standard work.
Partner with sales managers, product managers, business development managers, engineering, production planners, buyers, manufacturing engineering, and finance to maximize profit and provide quick technical solutions to customers
Ensure Application Specialist personnel receive the proper training and team acquires a measurable knowledge of all products the team supports. Additionally provide Application Specialist team members with regular coaching, feedback and recognition, as appropriate
Prepare and give presentations to varied audiences at all levels of the organization.
Maintains / provides key data for daily, weekly, monthly use.
Assist pricing negotiations of customers’ proposals.
Provide varied phone and e - mail technical support to customers.
Organize and maintains customer service orders, quotes, records and databases.
Follows all 5S practices and supports lean activities, as well as safety regulations policies and procedures.

Confidential

SAP Analyst

Responsibilities:

Handle, distribute, and resolve incoming Service now tickets from the business regarding Procure to pay (PTP) issues and master data
Duel responsibilities for plant maintenance interface in JDE Oracle and SAP for creating, updating, and extending MRO material in SAP
Focal point for JDE Oracle and SAP GO LIVE migration issues for materials
Responsible for analyzing and capturing purchase requisitions and work order data errors between JDE interface and SAP to create error reports to distribute to the PM interface team.
Ensures sufficient data quality is maintained so that the data can effectively support the business process.
Ongoing Maintenance, duplication check, cross-referencing reports and Management of the MDM portion of the ERP system, data cleansing, and standardizing data.
Prepare Master Data load files and/or manually input the changes directly into ERP system.
Responsible for maintaining the integrity of the master data, developing standards, guidelines, processes and expertise to consistently address recurring master data issues.
Engaging and collaborating with leaders and peers in evolving Master Data Management within the organization's applications and processes
Supply standardized templates used to guide the end-user through the item creation process.