Business Analyst Resume

SUMMARY

Business Analyst with over nine years of experience in Retail, Banking and Finance Industry
Experienced in Agile methodology and all aspects of scrum workflow
Extensively worked on gathering Business, Functional and Non - Functional requirements while effectively collaborating with stakeholders
Skilled in creating prototypes, wireframes and UML diagrams including activity and process flow diagrams
Created Test plans, Test cases, Test scenarios and facilitated functional and user acceptance testing for multiple business scenarios
Experienced in conducting gap analysis, risk analysis and cost-benefit analysis
Experience with relational databases and reporting with SQL tools and applications
Functional knowledge and understanding of CRM solutions for retail and e-commerce business including Salesforce
Hands on experience with KPI monitoring and project reports and dashboarding

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

Worked with cross-functional teams to enhance components of existing e-commerce portal by gathering and analyzing core business requirements, creating user stories and prioritizing user stories along with tracking of burn up, burn down charts
Facilitated all aspects of scrum framework including product backlog, release backlog sprint planning session, daily standups, sprint reviews and retrospectives.
Created prototypes and wireframes for new categories and integration of existing functionalities
Worked on all scrum ceremonies for custom solutions around post order routines that includes aspects of Orders management, Shipping and Returns
Worked collaboratively with the QA team for designing test plan and test cases for various user acceptance testing and validation.
Collaborated with cross functional teams in data analysis and profiling of the current state of data using SQL queries to analyze data gaps and data exposure
Created data mapping documents and assisted scrum master in ETL procedures to ensure reporting infrastructure is maintained.
Assisting scrum master in reporting and dashboarding of project KPIs.

Business Analyst

Confidential

Responsibilities:

Worked collectively with business teams in conducting gap analysis and assessing business requirement and system requirements
Planned and conducted requirement elicitation workshops to collect functional and non-functional requirement related to client’s salesforce technology enhancement and initiatives.
Closely collaborated with development team and actively involved them at the requirement gathering stage for efficient and adequate scope definition and analysis
Prepared business requirement and functional requirement document and use cases
Created data flow diagrams and process flow diagrams to facilitate process analysis
Assisted in creating Organizational hierarchy, user profiles and roles in salesforce and defining authorization and security rules for them
Created custom objects, fields, page layouts, custom tabs and components
Process automation and designing custom dashboards and reports as per business needs.
Worked closely with cross functional teams on data mapping and importing and integration into Salesforce platform.

Finance Analyst

Confidential

Responsibilities:

Coordinated with cross functional teams in financial planning and monitoring financial KPIs throughout project lifecycle
Carried out cost benefit analysis for projects and managing resource allocation
Analyzed financial data and performance against budgets to support business decisions
Financial modeling, ratio analysis, forecasting and budgeting for future projects
Data gathering using SQL queries and building reports and financial dashboards in Tableau for the management