SUMMARY

• Results oriented known for delivering innovative products. Passionate about understanding customer needs and delivering solutions that address them. Adept at growing and scaling product organizations. Excels at aligning business lines with Enterprise and corporate strategy while building strong relationships with teams for enterprise success.
• Expert in agile and waterfall project management methodologies. Known for ability to produce high - quality deliverables that meet or exceed timeline and budgetary targets.
• Project Roles: Change Management, Risk/issue Management, Data Analysis, Data Governanc, Regulatory Compliance, Reporting, ERP Implementation, Requirements Management, Quality Assurance, Vendor/Client Management, Change Management, Training project teams, Operations, Instructional Design and Training.
• Certified Scrum Master to leverage scrum values to facilitate agile adoption for project quality and success.

TECHNICAL SKILLS

• MS Excel
• MS Word
• MS PowerPoint
• MS Visio
• SharePoint
• TFS
• MS Project
• Agile/Scrum
• SAFe
• Waterfall
• SDLC
• Business Object
• SAP
• Informatica
• Salesforce
• VersionOne
• JIRA & Confluence.

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Acting as a liaison between engineers and end users to ensure technical compatibility are efficient.
• Collaborate with engineers to meet compliance targets for various patching requirements. Documenting and updating SharePoint tracking tools.
• Created and submitted software gating service request and Remedy PAC2000 system to ensure change records are remediated on time and tracked for auditing purposes.
• Worked with Product Owners to define and document clear requirements for use in building solutions.
• Updating Team’s JIRA and Confluence while collaborating with Product Owner to groom and manage our backlog.
• Facilitate Scrum Ceremonies through Agile coaching in Sprint Planning, Daily Stand-up, Sprint Review and Retrospective.
• Engaged in ServiceNow requirements (Technology Services, On-boarding services etc.) for application development, design and deployment.
• Created a JIRA Ticket intake process, automating how engineering change requests are submitted to enable better communication, Task tracking and timely remediation.
• Engaged stakeholders to create various (BCP) Business Continuity Plan Documents.

Confidential

Project Manager

Responsibilities:

• Reviewed Business Requirement Documents, Functional Requirements Specification, User Interface Design Documents and Use Cases to understand the functionality and working of the custom developed application.
• Facilitated roll out of ServiceNow modules.
• Provided subject matter expertise to support Medicare Administrative Plan application and input and output defects.
• Utilized Agile sprints as a tool on a multi-state care analysis project to organize and direct work flow through User Stories to optimize delivery time
• Conducted data extract validation using MS Access and Excel before sending the extract files to Managed Care Organizations.
• Partnered with project teams to understand and document their needs and requirements pertaining to the use of Individual MDM solution and data.
• Partnered with Data Analysts and Developers to communicate project requirements to drive data analysis, profiling, mapping, and development solutioning of MDM system updates, enhancements, and data loads within defined timelines.

Confidential

IT Project Manager/ Scrum Master

Responsibilities:

• Collaborated with the Product Owner and Development Team to solve any Impediments or Blockers that we faced with at the team level and program level as it relates to getting features delivered and accepted.
• Applied a Lean Software Development Concept among the team members by optimizing efficiency and minimizing waste in the development of software to achieve the project goals.
• Facilitated the breaking-down of epics into user stories and handled requirements churn and inspired the team members to self-organize for the quality of the application.
• Maintained metrics driven dashboard (DQ) to continuously track and measure rate of incidence of multiple issues at any point in time in relation to pre-defined thresholds and objectives.
• Delivered the key metrics reporting monthly on an area and regional spend with vendors within our services
• Analyzed customer profiles and quarterly data on existing and new to bank customers in accordance to KYC compliance policies.
• Identified and tracked the historical and empirical data on velocity of the teams by using sprint burndown, Sprint Burn up and release burndown charts on JIRA.
• Partnered with enterprise compliance teams and product owners to ensure requirements are met in compliance with applicable regulations.
• Tracked team's velocity using Sprint Burn Down Charts and assisted development team to achieve optimum velocity by ensuring that the team is not under/ over committed, keeping track and resolving the Impediments.

Environment: Agile, SAFE, JIRA, CA Rally, Version One, KANBAN, MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), SharePoint, SQL Server, MS Visual Studio, Tableau.

Confidential

Project Coordinator

Responsibilities:

• Analyzed vague and inconsistent data from the Westlaw application with the help of ETL developer and data architect and successfully imported clean and organized data into new Salesforce application.
• Gathered data requirements from various stakeholders about the business processes they executed then captured and mapped their testimony. Translated their process description into process maps
• Researched through the company's entire customer database for every region and to separate them based on the customer details and their business profiles through Informatica Power Centre.
• Developed workflow dependency in Informatica using Event Wait Task, Command Wait Task and Email Task.
• Experience in Creating ETL mappings using Informatica Power Center to move information from multiple sources into a common target area such as Data Marts and Data Warehouse.
• Exported and manipulated data using Excel VLOOKUP's to produce sales reports including basic statistical analyses on a daily, monthly quarterly or annual basis for Executives.
• Extracted data from various heterogeneous sources like Oracle and SAP, MS SQL
• Tracked projects deliverables. Monitored and reported on the progress of all projects
• Worked with Database Marketing analysts to coordinate internal data updates and external data acquisition efforts with the business areas that provide data or rely on information from the database marketing systems.
• Kept the projects manager and others informed about projects status and issues that may impact cost, schedule and scope of projects in flight.
• Audited processes / established procedures to ensure key data is captured and managed appropriately

Environment: MS Project, Microsoft office Suite, MS Visio, Access, Outlook, Visio, Informatica, SAS

Confidential

Business System Analyst

Responsibilities:

• Performed AS-IS analysis of business by document analysis and observation method.
• Was involved in the planning stages of the project which included artifacts such as Cost-Benefit Analysis studies, Feasibility reports.
• Participated in feasibility studies and lead the GAP analysis on the TO-BE model of the project by which resulted in UML flow diagrams and conceptual data models.
• Helped QAs in writing test cases, scenarios, fixing bugs, and automated codes.
• Assisted the PM in preparing/modifying the project schedule with the work breakdown structures and the SCRUM meetings.
• Acted as a liaison between client area and technical organization by identifying, evaluating and bringing forward issues and solutions to further develop systems and procedures that are time/cost effective along with meeting business requirements
• Worked with Bank Operations, Marketing, Compliance, and Systems staff on new product development, identified operational and policy issues, worked with subject matter experts to develop procedures, and coordinated with trainers to bring new offerings to the branches. Edited internal new product marketing materials.
• Researched requested changes on operational policies and procedures
• Performed integration testing, scenario testing, regression testing and ad-hoc testing

Confidential

Data Analyst

Responsibilities:

• Verified and cleansed customer information in a legacy system to establish data governance policies.
• Researched and analyzed thousands of lines of 3M customer data, validated the accuracy of the data using a variety of tools and strategies
• Worked closely with the Division Master Data Lead to assist with data cleansing activities both before and after SAP go live.
• Assisted with the administration of SharePoint, including developing structure and maintaining appropriate permissions.
• Developed and generated scorecards and dashboards with process performance metrics, target, and triggers.
• Executed projects that support global data governance for the quality, integrity and processing of master data .
• Supported the collection of data from multiple sources to provide credible and reliable performance data for the sales department
• Manipulated data using SQL Queries to perform defect research.
• Developed data flow diagrams, illustrating the flow of data from the Legacy systems into the Application Database Tables, along with checkpoints for testing/ verification.
• Provided reports using different Business Intelligence tools such as SAP
• Analyzed large chunks of legacy data and created business requirements after consultation with end users

Environment: SAP, Salesforce, Access and SQL