SUMMARY

• Confidential is an IT Professional with over ten years of blended Quality Assurance and Business Analyst experience across various industries and client/server platforms.
• She has 5+ years as test lead, managing and mentoring teams of 10/10+ people, utilizing the blended offshore/onshore delivery model.
• She is skilled in planning and implementing new processes and procedures for quality assurance testing, defect tracking, status reporting and problem resolution within Agile Scrum development environments to reduce operating costs and increasing efficiency.
• She is experienced in meeting customer expectations by providing on - time delivery and improving software quality by using a combination of familiar structured test techniques, rapid test practices and test automation where beneficial.
• Strong aptitude and practical experience in managing and implementing continuous software quality process improvement with small to medium size teams
• Developing and implementing comprehensive SDLC and test methodologies
• Strong interpersonal and communication skills with a track record of motivating team players with on-shore, off-shore, and mixed team models.
• Successfully works with people within and across organizational boundaries to build agreements, guidelines, and standards in order to resolve issues and create consistent practices.
• Working domain knowledge with SAP GL, SD and AR - the complete cash to order system
• Proficient in Requirement gathering, Gap analysis for “as is” and “to be” process and work-around/customizations for system(s)
• Planning and developing robust test scenarios on large system wide requirements for SIT, BAT, UAT, individual functional tests and regression test.
• Utilizing quality assurance practices, including project plan development, test strategy development, test plan development, test case & test data review, and test automation.
• Creative problem solver with advanced analytical, planning, and scheduling skills with a focus on timely delivery.

TECHNICAL SKILLS

LANGUAGES: C#.Net, ASP.NET,VB.NET, Visual Basic 6.0, ASP, XML, JavaScript, VB Script, C, C++, JAVA, SQL, PL/SQL, T-SQL.

RDBMS: SQL Server, MS Access 97/2000, ORACLE

TOOLS / SERVERS: MS Visual Studio 2003/2005/2008/2012, MS Office Tools (MS Project, MS Word, MS Excel, PowerPoint, MS Outlook, MS Visio, Photoshop, MS Office Calendar, MS One Note, SnagIt), Developer 2000, ActiveX, ODBC, Crystal Reports 8/8.5, IIS4.0/5.0, HP Quality Center (QC), HP QuickTestPro (QTP), Application Lifecycle Management (ALM), SharePoint, Toad

OPERATING SYSTEM: MS Windows NT/XP/10, DOS, UNIX, LINUX

PROFESSIONAL EXPERIENCE

Senior BA/QA

Confidential, NJ

Responsibilities:

• Analyze and document benefits and medical definitions in Facets across commercial and government line of business
• Reviewing Provider Contract configuration and Provider fee schedule configuration
• Creating documentation for configuration across Medicare and Medicaid line of business
• Create/modify queries to provide reports of all compiled data in provider/pricing configuration
• System and UAT testing of the Facets core application and Billing, Claims processing, Provider agreements and medical plans modules
• Development and Analysis of Functional Specifications for SSCR work items
• Work with Business to design GUI specs for document enhancement detail
• Creating test cases, test scripts for various modules in Quality Center
• Testing changes and enhancements for other systems interacting with Facets
• Entering Test data in Facets test environment for creating groups, subscriber and family member
• Comparing plan and product details in medical module, and reviewing the benefit summary and feeding them into pivot tables with appropriate co-pay and coinsurance and valid comments for various codes of vision, maternity, hospital stay.

Senior QA/QA Lead

Confidential, Berkeley Heights, NJ

Responsibilities:

• Leading testing efforts for Home insurance line of business across 52 states
• Work closely with BAs to create and analyze Test Matrix
• Planning, execution and reporting of the QA processes
• Create, manage and discuss resource planning with higher management and directors
• Design test case with Quick Test Professional for Performance testing
• Review and approve test estimation efforts with QA team members
• Add and updates test design using Step Generator
• Modify existing test scripts to set up test data for new builds
• Integrate enhancements into existing QTP test bed
• Working on multiple releases to ensure the successful integration of several applications/projects
• Defining test strategy and meeting quality control standards
• Modifying SOAP UI requests and verifying corresponding responses
• Validate XML messages as per the requirements
• Raise Risks / Issues notifications to Stake Holders for escalation when appropriate
• Manage staff workload to ensure optimal resources allocation of onshore and offshore teams
• Provide consultation and mentoring project teams in developing test strategy, estimation, planning and other testing activities
• Working with Automation team in developing Build verification and Regression test bed
• Monitor, enhance, and enforce quality control in product deliverables by reviewing documentation and checkpoints with team members
• Create marketing and sales material for testing and QA services
• Conduct on advanced areas in QA
• Conducting weekly work group meetings with Management, Development and QA
• Plan and coordinate UAT efforts between Management, Operations, Development and BUC group

QA Lead/Senior BA

Confidential

Responsibilities:

• Test planning, test scripting and writing test procedures for Baseline and Regression
• Designing test cases to cover business rules and specifications
• Support Gap analysis review with Operations, Business and Financial Analysts
• Analyze the variances between the actual versus the estimated test efforts
• Reviewing Detail System Test Plans with each testers to adequately cover test scenarios
• Creating Master Test Plans and conduct walk-through meetings with the Stake holders
• Manual testing of applications functionalities and reports
• Develop, manage and implement release level test plans and approaches
• Implement and enforce test strategy agreed with key stakeholders
• Communicate, employ and enforce QA best practices and standards
• Negotiate QA timescales and requirements with Project Manager
• Design high level test cases to cover requirements within test strategy
• Develop automated test scripts for Performance testing
• Review and execute test cases for all levels of required testing (Functional & Non Functional) with the testers to ensure the scope of testing is covered
• Develop customized reports for Defect tracking and Defect status using Test Director and JIRA to track status of project / release level test effort
• Develop and execute business process end to end test scripts for UAT testing
• Manage UAT testing with business users and sign off Deployment Risk Assessment for the release
• Create daily and weekly QA status reports to track deadlines
• Assist QA Manager in the development of competitive strategies and plans in building the QA framework
• Lead Business Analyst in SAP R/3 Implementation team, Reliance Group of Companies, Mumbai, India.
• Integration specialist for SD and FI modules
• Detailed review and documentation of “should-be” processes for fitment with SAP
• Concept design in SD (master data, order processing, delivery processing, pricing, credit management, billing, shipping) and FI (GL, AR, AP)
• Detailed mapping and documentation of business processes to SAP
• GAP analysis and designing workarounds
• Configuration (SD (master data, order processing, delivery processing, pricing, credit management, billing, shipping), FI (GL, AR) and indirect taxation areas)
• Guide Unit testing, integration testing and documenting R/3 software configuration,
• Roll-out participation and user hand-holding
• MIS requirements analysis and development

Business Analyst

Confidential

Responsibilities:

• Involved in feasibility study to finalize an ERP package for Reliance
• Business analysis and documentation of “as is” and “should be” process in a. Supply and Distribution chain b. Oil and Gas (Upstream) business
• Business process design for International Trade functions
• Customer Relation Management process analysis (“as is” and “should be”) and systems design
• Development of standard functional procedures in the Payroll and related HR areas