Summary

• My diverse Technical Communication ability as a Content Strategist and Documentation Specialist with business, financial, marketing and EPCM experience comprises innovative thinking, knowledge management, Data and Audience Analysis, Product and Process Management, Training Needs Analysis and Quality Improvement.
• All of these enable me to translate user requirements into effective software solutions, along with transforming the redundant and complex content into simple business documents, e.g. user manuals, sales brochures, job aids and training guides. My responsibilities lie in providing relevant training and implementing newly designed learning skills for both technical and non-technical staff.
• I am ready to contribute my vast knowledge, multilingual communication abilities and professional expertise to your organization.
• Please see my resume attached for your attention and immediate consideration.
• Should you have any further questions, please do not hesitate to call.
• Certified Technical Writer Documentation Specialist / Content Strategist / Trainer / Business Analyst / MOSS SharePoint Administrator

Competencies

Business Communication / IT Professional with over 10 years of IT Technology, Business Analysis and Technical Writing, advanced technology / MS SharePoint administration, as well as Technical Training Delivery Skills experience for Application Development Systems / Basel basics

Industries

Financial mutual funds, pension , - Insurance / Accounting / Wealth Experience, Banking, Finance Maintenance and Field operations, IT Security Permissions / Sarbanes-Oxley SOX compliance, Electronics, EPCM/Engineering Mechanical, Process, Construction.

PROFESSIONAL EXPERIENCE

Confidential

SharePoint Portal Administrator Site Owner / Content strategist / Technical Writer

• Support 600 users while administering Intranet Portal on MS SharePoint applications.
• Responsible for User security, permissions, accessibility.
• Develop software solutions for the Portal while interviewing SMEs for requirements gathering.
• Collaborated with various departments to capture good practices, emerging from engineering leads.
• Populate/update Knowledge Management database by identifying and disseminating data.
• Translate and post engineering documents and drawing: Russian-English / English-Russian
• Marketing
• Responsible for Information Architecture, Audience Analysis to ensure maximum effectiveness.
• Introduce innovative ideas to various size audiences: from project teams to stakeholder groups
• Write customer newsletters, surveys, webinar scripts, corporate brochures and training manuals.
• Provide Editorial support to marketing publications and announcement for company promotions.
• Create editorial calendars and content for company blogs / Post company announcements and health safety reports on social networking sites.
• Create a Writing Style Guide and promote best practices to ensure consistency.
• Conduct continuous on-boarding presentations to New-hires and business community members.
• Review and edit case studies for overall layout, grammar, style and content flow, prior publications
• Create and edit technical materials: technical design papers, technology position papers, data sheets and sales presentations, and spreadsheets using multiple formats.
• Develop Visio process diagrams, and enhance organization charts.
• Liaise with larger business groups: vendors, production personnel and technical teams.
• Systems Technical Writing
• Participate in and create documents for all phases of SDLC System Development Life Cycle , with SharePoint application development and testing, version updates, permissions and daily post-implementation activities.
• Develop and customized Engineering Writing Style Guide in preparation for release.
• Create Standard Documents and Procedures, System Manual and Quick Guides, User Guides, Job aids.
• Develop best practice processes and templates, providing guidelines for the engineering staff and adhering to formal standards/guidelines.
• Responsible for deliverables ensuring that the document life cycle deadlines are met.

Confidential

Technical Writer - Content Strategist / Marketing / Technical Writing Support / Business Analysis

• Interviewed SMEs for pertinent information to update internal resources: layout, process, and content flow.
• Managed projects implementation / provided post-project support and customer service for business continuation
• Ensured business continuity while supporting ongoing resource development and functional improvements.
• Launched sales campaigns / Provided Editorial support and promoted marketing content.
• Responsible for Information Architecture, Audience Analysis to ensure maximum effectiveness.
• Designed marketing media content and promotional materials, including magazines, websites, blogs and social networking websites
• Created technical/end-user documentation for technical and non-technical audiences, complying with the company standards
• System Operation Manuals and Applications' Installation and Navigation Training Guides
• Quick guides, Troubleshooting procedures / Job Aids / Processes and Procedures Instructions
• Field technicians' operations procedures, SRS, SDS Minutes of Meeting
• RFP/RFI - requests for proposal/information, marketing documents, Statements of Work SOWs
• Service Level Agreements SLA , Executive Summary
• Legal documents: Contracts and Compliance papers
• Visio Process Flow Diagrams for SDLC, including all stages of the project life cycle
• Helpdesk support and operations guides for electronic equipment, and test plans implementation