SUMMARY

• A certified Scrum master with 6 years of combined leadership and Technical experience, result - driven and goal-oriented with a solid track record of success in Project Management, Product Development, Process Engineering and Process Improvement.
• Well versed in improving team dynamics and client experiences through applying excellent communication, critical analysis, and project management skills.

AREAS OF EXPERTISE

• Agile Methodologies
• Business Analysis
• Critical Thinking
• Project Management
• Facilitation Skills
• Conflict Resolution
• Risk Mitigation
• Change Management
• Agile Development
• Financial Services
• Quality Assurance
• Continuous Improvement

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Scrum, Kanban, SAFe, Lean

Agile Management Tools: JIRA, Confluence, Rally, Azure DevOps

Modeling Tools: Rational Requisite Pro, HPALM, UML, MS Visio, Rational Doors

QA Testing Tools: ALM, HP Quality Center, JIRA, Load Runner, Mercury QC

Documentation Tools: MS Office Suite, SharePoint 2010/2013

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Working closely with Product owner on product support and tackling change requests.
• Working with team to manage and maintain card security, protect consumer data by developing techniques to mitigate fraud.
• Working closely with development team by revisiting and revamping Debit and Credit cards for our third-party clients,continuouslyupgrading, deployingand improve virtual payment process.
• Liaising with value stream focused on story mapping and while using retrospectives as an avenue for strategic planning and further steps towards accomplishing most of our backlog items.
• Work closely with dependent teams to resolve difficulties on client relate issuesinvolving metrics like NPS (Net Promoter Score), CSS (Customer satisfactory Score) among others through surveys and questionnaires conducted by team in the organization.
• Introduced and Facilitate ceremonies(sprint planning, daily Scrum, retrospective, stakeholder meetings, and software/system demonstrations, sprint retrospective) including Scrum of Scrums for Agile group.
• Worked closely with Product Owner in product backlog management and continuous delivery of features.
• Educate and reinforce scrum Framework and Agile Methodology to team members and key stakeholders when needed.
• Provide leadership, direction, and coaching to the team to encourage adoption of good Agile practices and Participate in the Complete Transformation of teams from Waterfall to Agile Methodology of Project Development.
• Stood up Kanban team in charge of Maintenance, system enhancement and deployments and issue resolution.
• Resolve impediments by coordinating and collaborating with cross-functional teams to deliver Business Values

Confidential, Morrisville, North Carolina

Scrum Master

Responsibilities:

• Encouraged Continuous improvement and worked with Product owner and Business Analyst on gathering Business requirements for our sprints, continuously updating our cloud system, allowing end users and clients to easily access up-to-date files.
• Facilitated sprint planning, daily Scrums, retrospectives, stakeholder meetings, and software demonstrations, spring retrospective meetings.
• Worked with team on delivering and continuously integrating increments, creating up-to-date software applications for our new and improved hardware devices.
• Guided a team working on creating smarter features and improved technologies, making end clients and user interaction with improved features easier, adopting lessons from retrospective meetings and other Inspect and Adapt meetings (Defect Triage).
• Successfully implemented different retrospective technique that encourages team participation by all team members, focused on communication, transparency and adopting lessons learned.
• Serve as a servant-leader to the team and the organization and facilitated all scrum ceremonies (Daily Standup, Sprint Planning, Sprint Demos, Retrospectives)
• Built clear and effective cross-team organizational communication resulting in transparency and increased accuracy of deliverables.
• Coordinated release of features involving multiple scrum (team of team).
• Communicated Sprint metrics (Sprint Reports, Burndown/Burnup Charts and velocities) to team to aid Agile Transformation and transparency.
• Worked with the business users, stakeholders, business analysts and Product owners in identifying and documenting User Stories.

Confidential, Lagos, Nigeria

Business Analyst/Scrum master

Responsibilities:

• Gathering and documenting critical business requirements for software design and settingBSD (Business requirement documents) using Rational Requisite Pro.
• Conducted user interviews to gather and understand different stakeholders' perspective; identified business opportunities and business goals.
• Identified and standardized workflow related to IT services.
• Worked toestablish Scrum practices and rules and ensures the process is followed.
• Served as a liaison between the business team and the project team by assisting in documenting business needs and in creating project documentation
• Worked with Product Owner to create, groom and Prioritized User Stories.
• Served as a Leader responsible for facilitating Ceremonies (daily Scrum, grooming, sprint reviews, retrospectives, and sprint planning).
• Collaborated on all stages of the systems development lifecycle, from requirements gathering to production releases.
• Researched and resolved issues regarding the integrity of data flow into databases while providing extensive guidance to highly effective teams on how to use Scrum processes.
• Contributed to performance improvement by devising automated scripts utilized by developers in managing systems, collaborating with clients from concept through final delivery of product or service, and delegating tasks.
• Assisted in increasing company brand awareness, traffic, and sales by developing and executing marketing programs and general business solutions, directing onsite training for business users
• Spearheaded finding bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations by utilizing a pipe and filter model