SUMMARY

• Result driven Business Analyst with 6 years of successful experience in eliciting, analyzing, and documenting requirements for business processes and information systems.
• Extremely detail oriented team player with strong analytical, interpersonal, communication and problem solving skills.
• Expert in managing multiple projects simultaneously while, executing project deliverables that meets the highest client satisfaction.

TECHNICAL SKILLS

System: Windows, Windows PowerShell

RDBMS: SQL Server, Oracle

Requirement Mgt Tools: JIRA, Confluence, Gliffy

Modelling Tools: Draw IO, Visio, MS Office

Project Methodology: Waterfall, Agile (SCRUM)

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Actively worked on a business process re - engineering (BPR) project for the promotions feature of retail reporting application to fix a loophole that saved the client over a million dollars in profit.
• Engaged clients to elicit requirements using interviews, document analysis, requirement workshop and Joint Application Development (JAD) sessions, business process descriptions and workflow analysis.
• Documented requirement management plans and acceptance criteria for various projects using confluence and JIRA (Atlassian software).
• Created process flow diagrams on various project for detailed understanding of business process for optimal efficiency.
• Monitored projects through the SDLC process using the Waterfall and Agile/SCRUM methodology.
• Created GUI Designs (mock-ups) for various application systems developed using Gliffy.
• Created user stories for various features of application systems developed.
• Created use cases to capture functional requirements of application systems and also use case diagrams showing interaction between the actor(s) and the application system.
• Created Entity Relationship Tables and Diagram to define data and show relationship between the system’s entities using Draw IO.
• Worked independently with users to define concepts and clarify functional and non-functional requirements on a daily basis.
• Worked with teams in agile environment and participated in scrum ceremonies such as Sprint planning, Daily scrum meeting, Sprint review and Sprint retrospective.
• Actively involved in sprint planning meetings with scrum team to outline the sprint goal from the product backlog and translate it into user stories using measuring tools such as Fibonacci sequence, T-Shirt Sizes and Planning Poker based on scrum velocity and reprioritize uncaptured requirements and produce a sprint backlog.
• Assisted in developing test plans, test cases and performed User Acceptance Testing (UAT).
• Facilitated the Joint Application Development (JAD), and Requirements Gathering sessions with Stakeholders, SME’s and System Owners in order to capture business rules, processes and system requirements for various projects.
• Served as the SME for Software Change Request Process (SCR) in order to document and effectively manage change requests for various applications.
• Traced the functional requirements through the stages of the SDLC to ensure that the requirements were fully implemented (Backward and Forward Traceability).
• Performed User Acceptance Testing (UAT) to make sure the system meets all requirements and trained end-users on the use of the application.
• Performed database queries using SQL Data Definition Language and Data Manipulation Language.
• Created, altered and dropped tables on the database using SQL.
• Performed inserts, updates and delete on the database using SQL.
• Created table joins and views using SQL.

Confidential

Business Analyst

Responsibilities:

• Actively worked on a project that developed an E-commerce application that allowed customers create online profile and created a data model for the application using Draw IO.
• Actively worked on a project that developed an E-commerce application that allowed customers make online purchases and returns.
• Interacted with stakeholders and end-users to get a clear understanding of their business process and method of tracking and documenting opportunities.
• Conducted a Joint Application Development (JAD), and Requirements Gathering sessions with Stakeholders, SME’s and System Owners in order to capture business rules, processes and system requirements for various projects.
• Translated stakeholders business requirement into vital deliverables such as Functional Requirement Document, Business Requirement Document, Use Cases, Process Flow Diagrams, GUI Interface Design (Mock-up screens using Gliffy) and Data Models (Using Draw IO).
• Properly documented all requirements gathered and acceptance criteria in Atlassian software (Confluence and JIRA).
• Participated in testing developed application systems by carrying out User Acceptance Testing (UAT) to make sure the system meets all requirements.
• Clarified issues with developers during efforts to validate designs and functional specifications.
• Provided Business Analysis support and process improvement recommendations and supported the implementation of application enhancement.
• Collaborated with project manager in tracking and managing project development process following the Waterfall based SDLC process.
• Responsible for preparing Minutes of Meetings, Agendas and other documentation that captured decisions made and provided support to the team throughout all phases of the Software Development Lifecycle (SDLC).
• Responsible for the training of end-users on the proper use and functioning of developed application system.

Confidential

Business Development Officer

Responsibilities:

• Conducted regular market research to identify new business opportunities.
• Presented the advantages of the services offered to prospective clients and followed up with them in order to close the business deals.
• Responded to client enquiries promptly, proffering solution or escalating to authorities as required.
• Developed creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan.
• Maintained strong customer relationships in order to generate high volume of prospective clients.
• Kept a profile of the current clientele of the business and regularly updated the database.