SUMMARY

• Over 6 years of experience as Business Analyst
• Experience in requirement gathering, elicitation, documentation, tracking development work status and communicating to the stakeholders
• Ability to collaborate and communicate between departments and teams at all levels.
• Experience in articulating ideas to both technical and non - technical audiences
• Hands on experience with Microsoft SQL server
• Proficient in Microsoft Excel (pivot tables, vlookup, formulas, queries) and PowerPoint
• Extensive knowledge of International Institute of Business Analysis BABOK techniques
• Experience with Software delivery in Agile & Waterfall Delivery model
• Proven ability to multitask effectively, work under pressure and accommodate changing customer and stakeholders’ requirements.
• Experience in HealthCare, Banking, Insurance, and Marketing domain
• Ability to work collaboratively with multiple stakeholders

TECHNICAL SKILLS

Tools: MS Office (Word, Excel, Outlook, Access, PowerPoint), MS Project, JIRA, Visio

RDBMS: MS SQL Server, Oracle, MS Access

Scripting: Python, Power Shell

Languages: T-SQL, PL/SQL

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Developed Business Requirement documents, Functional Requirement documents and maintained Requirement Traceability Matrix (RTM)
• Experience working in higher education setting
• Experience authoring epics and user stories using Jira tool
• Created and maintained system documentation & training guides and delivered training to end-users and also to the team.
• Identified current and future-state business processes and suggested enhancements.
• Reviewed business priorities, and analyzed options, risks, and costs.
• Documented process information using business process models.
• Evaluated, design and recommend new solutions for enhancing software, processes.
• Organized and lead meetings with business, development teams, and quality assurance teams.
• Performed high level testing in coordination with detailed testing by quality assurance teams.
• Effective at evaluating system performance, finding indicators, and discovering how changes in operations will improve results and meet goals.
• Conducted testing with key stakeholders
• Developed User Acceptance Testing plans, reviewed and confirmed plans with business stakeholders.
• Strong ability to motivate, direct, and develop personnel and identify those with the best strengths for the job.
• Work closely with the business to understand problems and identify the work needed to implement future state solutions.

Business Analyst

Confidential

Responsibilities:

• Worked on automating end-to-end commission process for different sales teams.
• Collected, documented and analyzed business requirements and translated them into user stories, functional specifications, system requirements and business process flow.
• Collaborated with business teams for new acquisitions like Swift and Simility to understand their commission process and integrated it with Confidential commission system.
• Created user stories to migrate commission process into Optymyze and Xactly ICM tools.
• Worked with reporting team to automate the commission reports.
• Analyzed monthly, quarterly, and annual calculations for different global market segments and for various acquisitions.
• Identified areas for business improvement, developed flowcharts using Visio and Business process models of current and future business processes
• Analyzed business processes to define the functional and detailed requirements and worked with the IT team to develop design specifications and approach.
• Created business requirement documents (BRD) and Functional Requirement Documents (FRD)
• Created and Maintained the Requirement Traceability Matrix (RTM).
• Created product backlog and supported in creating stories in Jira.
• Supported in the design of sales compensation plans and bonus plans.
• Worked on process improvement and alignment across different compensation plans to motivate and retain sales talent globally.
• Utilized SalesForce, Power BI, and Tableau reports to analyze sales data.
• Documented commission process for different systems.
• Coordinated with Finance, HR, Legal, Sales leadership, and payroll team to streamline the commission process.
• Worked with Compensation team in creating Sales Incentive Planning letters and got electronic signature for all the reps.
• Experience in on boarding new hire and setting up a ramp up process.

Business Analyst

Confidential

Responsibilities:

• Performed elicitation, analysis, documentation and validation of business processes and solution requirements
• Analyzed business process related to Medicare Supplement in order to mitigate financial risk to the company
• Reviewed Federal, State and business regulations governing Medicare supplemental products.
• Served as liaison between stakeholders, architects, development teams, and testing teams throughout the project life cycle
• Worked in agile delivery model and attended scrum meetings and daily stand-ups to clarify requirements and track project status.
• Ensured interdependencies and milestones are properly integrated into project plans.
• Supported UA testing and helped with defining testing scope.
• Developed SQL queries to verify the data
• Worked on multiple systems to retrieve and analyze data.
• Prepared User Acceptance Testing (UAT) documentation and lead the user acceptance testing effort with the responsible business process owners
• Hosted iterative JAD sessions with System Architect, Developers and appropriate business representatives throughout the application development process for continuous feedback to ensure that the product is being developed as per Business needs.

Business Analyst

Confidential

Responsibilities:

• Worked as Business Analyst for Confidential financial systems.
• Analyzed and documented business requirements and ensured appropriate solutions are delivered.
• Collaborated with stakeholders and development teams to meet project requirements and smooth execution.
• Worked closely with quality assurance team to develop and execute test plans.
• Provided key status updates to project stakeholders and executive team members.
• Provided product demo at end of each sprint cycle, maintaining steady velocity and escalating tasks, which can be at risk of meeting deadlines.
• Worked closely with other team members, software engineers, and project managers to ensure a high-quality product is produced as per the established timelines.
• Identified and documented issues, risk and gaps, their impact on the overall system, and provided recommendation to meet the user requirements.
• Assisted QA team in testing phase by creating Test Plans and Test Cases document.