SENIOR BUSINESS ANALYST Resume

SUMMARY

Senior Business Analyst/Product Manager with over 11 years’ experience in the IT industry.
Experienced in analyzing, product management, marketing, project management, release management and defining product roadmap.
Effective at designing process and system improvements to increase productivity and reduce costs.
The strong project leader can manage business analysts and stakeholders on cross - functional projects.
Expert understanding of Software Development Life Cycle (SDLC) methodologies.
Strong communications and interpersonal skills, able to work closely with customers and stakeholders.
Strong prioritization, problem-solving and analytical skills to facilitate understanding of requirements and issues for providing relevant solutions.
Proficient in Microsoft Office (Word, Excel, PowerPoint), MS Visio, JIRA, ITIL, SQL.

PROFESSIONAL EXPERIENCE

SENIOR BUSINESS ANALYST

Confidential

Responsibilities:

Increased customer satisfaction with 90% by designing easy-to-use, fast and flexible interfaces working closely with UX, business owners and architects for main responsible modules of Bulletin and Problem Management modules.
Deep analyzed ‘as-is’ Problem Management business workflow and redesigned to prevent flow issues. That increased module performance by 60%.
Achieved 50% time efficiency and IT staff saving by designing a new Bulletin Management Module for ServiceDesk product by combining two separate products (SMS-E-mail) on one module.
Managed user acceptance testing (UAT) by providing test schedules, planning, and test data.
Managed product scope and releases, including the prioritization of customer and internal requests.
Developed end-user training documentation and trained all IT employees and customers after the project.
Trained and mentored Junior Business Analyst and Interns.
Established good working relationships with business owners, vendors, and stakeholders.

SENIOR SOFTWARE DEVELOPER

Confidential

Responsibilities:

Worked as a Senior R&D Software Developer on Linux based platform for telecommunication solutions with C / C++ / Shell Scripting
Provided the architectural role for the Call Agent product for Nortel telecommunication solutions.
Developed for redesigned Gateway Controller card on the SAM21 Shelf Controller system
Provided technical support for fixing the live problems, maintenance, and upgrades
Trained and mentored Junior Software Developer and Interns