Summary

• Over 6 years of diverse progressive experience in Information Technology and Finance, with emphasis on Business Analysis and Software Development. Expertise in working with Business Analysis, Business Processes, Business Process Models, Business Flow Diagrams , Quality assurance, Agile and Scrum.
• Expertise in Business Systems Analysis and Requirements Management.
• Direct responsibilities include experience with requirements gathering, planning, organizing, and Change Management.
• Experience in all phases of Software Development Life Cycle SDLC aspects including Requirements Analysis, Design, Development, Testing and Deployment.
• Strong background in Software Development Life Cycle methodologies such as the Traditional Waterfall Model as well as iterative approach to software development.
• Skilled in Agile methodologies i.e. Scrum, XP, Kanban
• Skilled in creating User Stories and maintaining Product Backlog
• Skilled in Poker Planning sessions, agile estimation and planning technique..
• Experience in interacting with business users and executives to identify information needs, gather Requirements, and authoring Business Requirement Documents BRD , Use Case Diagrams, Activity Diagrams, Sequence Diagrams using UML modeling.
• Experienced in facilitating and conducting Joint Application Design JAD and Joint Requirement Planning JRP sessions, interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Experience in designing test strategies, test cases, and test scripts and conducting User Acceptance Testing UAT .
• Skilled in creating use case diagrams, activity diagrams, swim lane diagram and wireframes using UML to make users and developers understand the system.
• Effective verbal and written communication skills.
• Effective in executing multiple tasks and assignments ahead of schedule.
• Reputation for dedicated teamwork, high energy, work ethics and commitment with capability
• to handle new technologies and situations.
• Demonstrated ability to work in independent and team-oriented environments with well developed organizational skills, excellent interpersonal and communication skills.

Professional Experience:

Confidential

Business Analyst

Project overview

The project encompassed the design of a new Novation Customer Portal, which will be a robust hub of products and information that provides a personalized experience to customers, and enables them to interact with Novation product and information offerings in innovative, intuitive ways. This initiative requires a strong approach to portal design with web mobile requirements as well as rigorous user testing.

Responsibilities

• Created User Stories that has good acceptance criteria.
• Maintained and managed Product Backlog and Sprint Backlog
• Worked with Product Owner and Delivery Team for Backlog grooming sessions
• Involved in Sprint ceremonies i.e. Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective
• Skilled in Jira for managing requirements and reporting i.e. Burn Down Chart, Velocity Chart, Project Summary report etc
• Involved in story point estimation of User Stories using Planning Poker during Sprint Planning session
• Coordinated with Product Owner for DEMO of User Stories
• Assisted Scrum Master in facilitating Sprint Retrospective, document retrospective results and doing follow-up
• Attended Scrum trainings and Workshops
• Interacted with Business users and documented requirements and involved in discussions with design and development team to explain the flow of future data modules.
• Interacted with Subject Matter Experts, Developers, and participated in JAD sessions.
• Involved with QA in creating test cases and test scripts
• Ensured good software practices i.e. continuous integration, refactoring, pair programming, simple design and test driven development are applied to develop high quality software system.
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.

Confidential

Business Analyst

Project overview

Confidential is an operating division of UnitedHealth Group, the largest single health carrier in the United States. This Project was to redesign existing United Health Web Portal and make it more User friendly by adding new features and enhancing existing web portal.

Responsibilities:

• Participated in gathering user requirements, developing functional and non-functional requirements
• Documented the requirements to a detailed level such that each requirement was testable
• Conducted Risk Based testing sessions with all stake holders of the project
• Interviewed area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Created Use Case specifications, business flow diagrams, Activity and Sequence diagrams using MS Visio, so the developers and other stake holders can understand the business process according to their perspective with all possible alternate scenarios.
• Conducted JAD sessions with users, developers, and other stakeholders to understand and resolve new and open requirements and issues.
• Partnered with QA team to create and Test scenarios, Test Plans and Test Cases based on user requirements and functional specifications.
• Held weekly meeting with the development and testing team to relay any changed requirements
• Assisted in development of training material for the new system.

Confidential

Business Analyst

The client is one of the leading Banks. It caters in all the banking segments ranging from personal, business and wholesale banking. The bank has a customer base of approximately 4 million and a nationwide distribution network of more than 1,190 branches. This Project was to develop various features for online banking website to increase customer satisfaction. It aimed to increase efficiency and customer service through the development of a user-friendly, web-based banking information system, which will allow for maintenance of a centralized database for the managers of Bank. It allows delivering targeted customer-specific information, better managing a newly integrated workflow of service.

Responsibilities:

• Communicated Project Requirements, Business Issues, Solutions and made recommendations.
• Gathered requirements by interacting with the stakeholders by JAD sessions, interviewing them, by preparing questionnaires and getting feedback.
• Involved in creating functional specification documents for the design, development and implementation of the project.
• Involved in gathering and documenting business requirements and translating them into functional requirements while working closely with SME's, Business Users and developers.
• Involved in creating the Use Cases Diagrams, flow charts and process models using Visio.
• Documented as-is and to-be business process for the stakeholder review.
• Participated in JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Acted as liaison between business users and development team to clarify requirements and problems encountered during development
• Worked with developers to make sure they understand the use cases and worked with quality control teams to develop test plans and test cases
• Assisting the PMs in setting realistic project expectations and in evaluating the impact of changes on the organization and project plans
• Participated in bug review meetings to discuss outstanding issues with QA team and developers
• Created system and user acceptance test cases and scenarios.
• Wrote SQL queries to test the database backend.
• Worked with UAT team to validate the developed application meets the business requirements
• Conducted training sessions for the end users and documented various training manuals