OVERVIEW

• I am a results - driven Business Process Analyst with CCBA®, ITIL® V3, and CSTA certified proven experience reengineering projects and creating process improvements for clients and corporations. Responsible for representing the "voice of the customer" by maintaining a focus on user journeys to ensure that both internal and cross-platform teams develop value streams that maximize business features to deliver value-added functionality.

SUMMARY

• Overall 6 years of experience in various roles as a Business Analyst, Quality Analyst, and Data Analyst for multiple domains like Banking, Payroll, Telecom.
• Lead workflow process improvement and redesign sessions with business stakeholders, while identifying and/or recommending opportunities for improvement by explaining process change assessments while stressing risk and financial impacts.
• Expert in creating digital user experience by leveraging Product Story Maps. Ensuring all teams have “Shared Understanding” of the user journey and business needs by providing clear and accurate definition of activities, tasks, and features.
• Experience in developing and documenting Product Story maps, process models, workflows, business rules, solution diagrams and other key techniques and tools for effective capturing of product requirements and ensuring scalability of processes.
• Experience in business requirements documentation, Use Cases, workflow diagrams, functional specifications, User Stories, flowcharts, wireframes, prototypes and UAT scripts using Microsoft Word, Excel, PowerPoint, MS Visio, Bizagi, Lucid Charts.
• Extensive experience in Software Testing life cycle (STLC), Software Development Life Cycle (SDLC)from inception to transitioning with different methodologies such as Waterfall, RUP, XP, Agile
• Experience executing projects leveraging agile/scrum methodology as contributor and/or facilitator of key ceremonies including daily scrums, sprint planning, backlog grooming, defining MVPs, sprint reviews, and spring retrospectives.
• Excellent in analyzing business rules and data conversion rules by using techniques like reverse engineering, data modeling, business rules analysis, business process modeling, interviews, requirement workshops, surveys questionnaire.
• Experience in Business Systems Analysis and Technical Writing responsibilities including business process definition and decomposition, establishment of business rules with related documentation using Best Practice Methodologies such as Gap Analysis, JAD and Unified Modeling Language (use cases) for complete project lifecycles (SDLC).
• Experience in Software quality assurance, writing test cases, creating Test specification document and test data, raising defects in defect management tool.
• Experience in Relational database (SQL Server/Oracle) experience in manipulating and retrieving data in databases.
• Have extensive knowledge of ETL process used by the Data Stage System designers used for extracting, transforming and loading the data in the data warehouse/Data marts
• Experience in performing statistical analysis on datasets to determine trends and develop business understanding of commercial activity through IBM SPSS tool.
• Experience in designing data visualization, analysis, discovery, and presentation solutions via Power BI and Tableau.
• Ability to read and understand object-oriented programming languages such as Visual Basic, C#, VB script, java script.
• Motivated and focused lead, team player with Strong analytical and problem-solving skills with excellent interpersonal and communication skills.

TECHNICAL SKILLS

• Bizagi, Visio, Smart Draw
• HP ALM, Microsoft TFS, JIRA, OSRMT, IRise,MS Dynamics NAV
• FOREUI, Serena prototype composer, MS Visio, MS Excel, MS PowerPoint
• TOAD, Microsoft SQL Server, Oracle, MS Access, MS Excel
• MS Word, MS Excel
• Power BI, Tableau, IBM SPSS

PROFESSIONAL EXPERIENCE

Business Process Analyst

Confidential

Responsibilities:

• Performed AS-IS Study of the system and TO-BE Analysis, revision of Business Process Procedures to incorporate necessary changes.
• Responsible for understanding existing products and the system architecture along with analyzing clients’ business requirements and recommending solutions / suggestions to resolve business problems.
• Instrumental in preparing conceptual documents and presenting the same before team members like the current state analysis.
• Gap analysis of current and future state systems.
• Instrumental in preparing mockups and prototypes and presenting the same before legacy and future state development team members and clients.
• Gathering/validate requirements, writing the Business Processes Model notations (BPM), Procedures, Technical Documentation.
• Created extensive traceability matrix in Rational Requisite Pro from requirements to use cases, use cases to business rules and business rules to exception messages.
• Instrumental in preparing detailed documents for the Development team post finalization of concept.
• Created use case models, activity diagrams and use case realization diagrams (sequence diagrams) using Unified Modeling Language (UML) notations in Rational Rose.
• Instrumental in working in close collaboration with Senior Managers to understand requirements and new ideas for the development of the product.
• Accountable for balancing technical and business issues while communicating them to both technical as well as business experts
• Instrumental in identifying / analysing gaps and documenting business opportunities / problem statements and solutions approach
• Key role in performing problem, opportunity and SWOT analysis ensuring all users / business requirements are understood, reviewed and approved at various levels in the Requirements Document.
• Experience of Oracle and SQL Server systems, including the ability to run queries and interpret results.
• Responsible for developing cost-effective solutions with value-added features and flexibility to meet current and future needs.
• Knowledge of tools such as JIRA and RALLY for backlog management.
• Experience with UAT testing, including creating test plans and execution. lead functional, regression, system integration, acceptance, and performance testing efforts for large cross functional projects, responsible for tracking, monitoring and reporting daily the testing status to project team members and management during testing phases.

Confidential

Business analyst Intern

Responsibilities:

• Worked with data analysis team to gather real time data from wearables through Aware framework.
• Transformed Jason Script data into readable Excel or CSV format.
• Performed Data analysis on data through wearables and participants opioids cravings daily surveys.
• Performed statistical analysis of survey conducted through NSDUH via IBM SPSS.
• Prepared reports and charts with the help of Excel and Tableau as per requirements of analysis.
• Preparing graphical depictions of use cases including state diagrams, activity diagrams, sequence diagrams and use case diagrams
• Provided daily production support on need being basis to the analyst team, and the direct users
• Prepared SQL scripts to validate database data and to perform analysis.
• Created mind maps of tables.