BUSINESS ANALYST Resume

SUMMARY

Business Analyst with over 8 years of experience in implementing projects across different functional areas including Sales (CRM), HealthCare and HR. Experience asScrum Masterwith knowledge of Agile methodology and good inter personnel and communication skills to work with cross - functional teams, developers and end users. Exposure to ERP systems like Salesforce and SAP
Expertise in RequirementAnalysis, Scrum Master, Data Analysis, Functional design and Testing.
Experience in Agile Methodology with the use of agile tools like JIRA.
Experience in working with end users and the QA team for developing test cases and test plans.
Strong knowledge of Scrum practices such as Sprint planning, Backlog grooming, Daily scrum, Sprint review, Sprint Retrospective, Velocity and Estimation.
Exposure to ERP systems Salesforce and SAP.
Experience writing SQL queries using TOAD, MSACCESS.
Expertise in using MS Excel and MS Access for data analysis.
Experience in using design tools like VISIO and Balsamic.
Assist Product Owner in writing user stories, prioritize Product Backlog Items (PBI)
Facilitate meeting between Scrum team and product Owner
Generate report detailing team velocity and burndown chart
Strong analytical, problem solving, negotiation, interpersonal communication and presentation skills.

TECHNICAL SKILLS

PRODUCTS / TECHONOLOGIES: Salesforce, SAP, Business Objects, Tableau, Power BI and Crystal Reports

BUSINESS MODEL: Balsamic, Microsoft Visio, MS office, MS word, MS Excel, MS PowerPoint

Agile/Scrum/QA Tools: JIRA, SAFE, HP Quality Center (HPQA) and ServiceNow (SNOW).

Database: MS Access, SQL, XML

PROFESSIONAL EXPERIENCE

BUSINESS ANALYST

Confidential

Responsibilities:

Responsible for requirements gathering and writing functional specs.
Work with developers to translate business requirements into technical specifications.
Created user stories and used Jira for backlog Management.
Used ServiceNow for defect tracking and resolution.
Communicates and educate changes and issue resolutions.

Safe Agile Business Analyst /Scrum Master

Confidential

Responsibilities:

Facilitated Scrum of scrum meetings to eliminate inefficiencies.
Worked closely with technical team to groom the user stories.
Get business requirement and relay it the development to design
Involved in demo for stakeholders to showcase what was done during the sprint.
Coordinate with the Product Manager to assign and prioritize the Kanban board.
Review developed user stories and accept or reject the work done based on acceptance criteria.
Attend product owner conclave to discuss issues and deadlines and timelines
Experience working on Salesforce to implement and enhance GPS (Guided Personal Service) for Confidential to help CSR.

Business Process Analyst

Confidential

Responsibilities:

Created and reviewed multiple business requirement documents for Technical team.
Facilitated sprint planning and all the ceremonies.
Created task boards to motivate the team and focus on the tasks.
Created tasks and scenarios as needed to break stories so they are easy to get the job done quicker.
Closely worked with Business team to identify data discrepancies and troubleshoot production issues.
Performed User acceptance testing and integration testing as part of the project.
Maintain weekly, monthly status reports to clients.
Created reports for customers to help them reach their goals.
Support content development for deliverable artifacts to deliver client value and meet contractual obligations, and that align to delivery timelines and budgets.
Exposure to Salesforce MDM for Master Data Governance
Escalate any budget and delivery risks/issues with the stakeholders.
Accountable for scope entries on master capability matrix.
Coordinating with Testing Services to monitor Defect Management, Test Execution, Coordinate Client Acceptance Testing as well as operational readiness activities.
Performed data analysis as part of reconciliation and closing process for finance team.