Experience summary:

• Analytical, enthusiastic and innovative Business Analyst with experience in business analysis, deployment and web development developing business processes and system solutions for different domains.
• Understanding of ETL processing methods, underlying data warehouse data models, data mappings and capabilities of the front-end delivery products.
• Experience working with global teams and clients.
• Have experience in Project Management, Systems Analysis and Design SDLC / OOAD, Quality Assurance, Documentation, Testing and Implementation.
• Highly Proficient with tools like Word, Excel, PowerPoint, Access, and MS Project.
• Technical experience in SQL, PL/SQL.
• Prepared Business Requirement Documents BRDs , Functional Requirement Documents FRDs , Deliverables, Use cases, Test cases, process maps and various UML diagrams like Activity, Sequence and Collaboration diagrams.
• Strong knowledge of Information Technology, Finance and Marketing domains.
• Experience in communicating and working with business users and senior management.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, brainstorming and JAD sessions.
• Organized, independent, self-motivated, and a detail oriented team player.
• Outstanding leadership, communication, presentation and project management skills.

Confidential

Business Analyst/Systems Analyst

• AT T Enterprise Reporting System AERS consists of Data Metrics and Reporting capabilities to support Dashboards, Scorecards and Decision supporting functions using data marts in the Service Delivery domain. Automated Reporting System ARS is a reporting system for trouble management which is closely coupled with service assurance and caters to the reporting needs of AOTS AT T One Ticketing System . Enterprise Service Assurance Reporting ESAR is a reporting domain within the parent infrastructure of EBIS. The purpose of AERS, ARS and ESAR is to provide a single source of information and enhanced tools to enable AT T Report Writers to report, monitor, and analyze key performance indicators for services/customers to meet and exceed Service Level Agreements SLA . Business Objects Business Intelligence software is the Target Architecture approved framework that is used to deliver this reporting functionality.
• Conducted individual and group JAD sessions with business stakeholders and technical units.
• Analyzed, defined and managed stakeholder needs.
• Established the business analysis methodology using Waterfall.
• Helped develop use cases, project plans and to manage project scope.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Conducted interviews with key business users to collect requirement and business process information.
• Prepared BRD, FRD FSD for project.
• Developed various reports for user verification like Cross Tab Reports and Sub Reports, various charts and graphs like Bar charts, Line graphs, and Pie charts by using Crystal Reports and exported reports into formats like PDF, HTML, Excel, Word and RTF.
• Extensively involved in the deployment of Data Warehousing System.
• provided project estimates for business requirements, systems requirements, development and testing
• worked closely with the user to gather requirements, analyzed and assessed new impacts, and worked with the development and testing to architect the solutions
• created data mapping documents, documented ETL and DB requirements, documented report requirements and dashboard requirements to generate enterprise canned and/or ad hoc reports, using Business Objects to create WEBI reports.
• Used BO Designer to load and access data.
• Created mobile reports for AOTS tickets and change requests by using Business Object, writing sql for the queries and creating formula for user defined objects and/or measure objects.
• Used sql and Oracle to retrieve and process data for business purposes.

Confidential

Business Analyst/Systems Engineer

• Confidential is a business process automation and knowledge retention/management platform built using off-the-shelf software HP TeMIP, BEA Weblogic and Oracle DB Server . It transforms manual, repetitive and high volume tasks into automated rules-driven process orchestration by software robots . RUBY has been utilized and deployed in many diverse domains, such as Customer Care process, Network care process, Billing and Security. RUBY has done for AT T's Operation process what robotics have done for the automobile industry.
• Provided strategic support in development of detailed project plans, work assignments, target dates etc.
• Identified the business risks associated with the new system and formulated a Mitigation Plan to reduce the effect of critical risk factors.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and processes.
• Research operational procedures and methods and recommended procedures for improvement with an emphasis on automation and efficiency.
• Provided key project inputs by working with users in defining the project and system requirements.
• Participated in design meetings and contributed towards creating a logical architecture diagram physical architecture diagram.
• Developed Use Cases and Business Use case model after understanding the Business Processes.
• Implemented service assurance rules-based process automation projects for IP Diagnose and IP PAM.
• Understood existing network infrastructure and business customers' needs. Aligned the customers' needs with industry growth trends.
• Planned and developed strategies for network enhancements and new technology initiatives.
• Assessed existing network infrastructure and business needs to develop strategies for network enhancements and new technology initiatives
• Facilitated technical discussions across various enterprise teams to identify the scope and time frame of systems work analyzed new systems impacts, and developed new systems features.
• Analyzed and assessed new systems impacts, developed new systems features, translated users' needs into systems requirements by working closely with the user team and the development team, and resolved critical technical issues during the process of creating systems requirements.
• Resolved critical technical issues and delivered systems requirements reviewed and presented the technical requirements to a wide variety of audiences from various interface systems as well as within the system, including business users, managers, process engineers, systems engineers, developers, systems testers, middleware administrators and technical service providers, etc.
• Managed the project plans smoothly by foreseeing the potential roadblocks and constructing appropriate change plans to make sure that the technical implementations are successfully delivered on time and within budget.

Confidential

Business Analyst/Quality Assurance Engineer

• One Ticketing System AOTS is the single ticketing system for all of Confidential
• Business Services that encompasses call, trouble and change management for both Customer Facing and Network Facing organizations and Confidential
• external customers.
• For Ticketing System testing, led testing projects, contributed to the finalization of Design Document.
• Produced test cases and performed testing on UNIX and Windows NT system.
• Quickly identified development bugs and communicated in a timely manner with the development team to provide a quick turn-around time for bug fixes.
• Reviewed and analyzed the business requirements for the application and developed test case.
• Performed Functional Testing and Regression Testing. Worked closely with the user team for user acceptance testing.
• Developed user defined functions for validation and ran test scripts successfully and documented the output.
• Created test scripts for the application.
• Executed test cases in Test Lab and logged in defects for failed test cases.
• Participated in all phases of the SDLC. Planned for manual testing procedures and scripts.
• Examined and analyzed requirements to document test cases. Created test cases and mapped them according to requirements.
• Collected weekly metrics and keep track of manual testing reported progress to management.
• Writing SQL queries to check proper data population in database tables.
• Executed system integration, end to end and UAT cases for application.
• Performed business functional tests at various stages of STLC.
• Other duties as assigned by the team lead.

Business Analyst/Systems Engineer

Confidential

• Participated in end-to-end software development, including User Acceptance Testing and Production Support as well as systems engineering.
• Proposed business solutions and presented the solutions to the user community.
• Developed process and systems diagram to illustrate current and future business functionalities.
• Finalized business solutions. Documented business needs and solutions in business requirements.
• Coordinated and planned meeting agenda with multiple organizations the user team, systems engineering team and development team and with other interface systems.
• Provided estimates for potential application efforts in terms of systems requirement, development and testing.
• Facilitated technical discussions across various enterprise teams to identify the scope and time frame of systems work.
• Provided key project inputs by working with users in defining the project scope, business and system requirements.
• Analyzed new systems impacts, developed new systems features and architected new enhancements for AOTS functionalities, ex: AOTS User ID Provisioning.
• Translated users' needs into functional specifications: created systems requirements by working closely with the user team and the development team, and resolved critical technical issues while creating requirements.
• Reviewed and presented the technical requirements to a wide variety of audiences from various interface systems as well as within the system, including business users, managers, process engineers, systems engineers, developers, systems testers, middleware administrators and technical service providers, etc.
• Worked as lead requirement editor for the systems requirements and ensured that the team's efforts are delivered in the scope of the proposed solutions.
• Tracked and reported status of tasks and issues to ensure the requirements are delivered on time and on budget.
• Worked closely with the user and technical team, and provided technical support for User Acceptance Testing.

Confidential

• Fused Fiber Optical Products include fused optical fiber couplers, which are widely used in the network communication systems as either splitters or combiners.
• Applications Engineer/Quality Assurance Engineer for Fused Fiber Optical Products
• Contributed to the lab design, architecture and manufacture of optical products.
• Participated in setting-up and establishing a complete analysis Process and Test Lab.
• Successfully resolved failure analysis process and investigation onsite by interacting with OEMs.
• Expertise in Root Cause Analysis of internal production line failures.
• Coordinate and Interact with Development Design team to reduce the failures.
• Developed cost and pricing structure for fused fiber products. Analyzed competitive offerings.

Confidential

Confidential is an evolved service maintenance platform intended to streamline, simplify and automate network management operations. A unified BMP for voice and data services is a key enabler for supporting continuous commitment to quality of service QoS . This system is critical to the seamless and cost effective integration of voice, data and frame relay services and provides a flexible platform to encompass local, ATM, wireless services and new services in the future.

Business Analyst

• Analyzed and assessed business needs, determined systems impacts, developed new systems features, and translated users' needs into functional specifications.
• Executed system test, user acceptance test, demo/presentation for feature trials, and deployment.
• Functioned as the liaison between the user and the technical team. Negotiated for optimal solutions. Resolved conflicts between the user and the technical team.
• Represented BMP division in cross-organizational engineering planning meetings to assess systems impacts and design new systems features.
• Led engineering planning meetings to identify the scope and time frame of systems work among managers, systems engineers, developers, and systems testers across multiple organizations.

Systems Analyst

• Proposed business solutions and presented the solutions to the user community.
• Developed process and systems diagram to illustrate current and future business functionalities.
• Finalized business solutions. Documented business needs and solutions in business requirements.
• Coordinated and planned meeting agenda with multiple organizations the user team, systems engineering team and development team and with other interface systems.
• Provided estimates for potential application efforts in terms of systems requirement, development and