System Analyst/Business Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

System Analyst/Business Analyst

Responsibilities:

Performed detailed Quality Audit/Assessment for the existing Internal QA department, analyzed QA process and procedures, test artifacts and templates, storage and retrieving methods and delivered new guidelines for QA standards.
Built SharePoint team repository infrastructure and archive, Authored a Master Regression Test Plan, developed process improvement initiatives that enhanced QA methodology and Improved test processes with structured condition scenarios, test script development process, configuration and code exports cycle and schedule, built test environments, managed unit and systems integration test execution and validation, used JIRA for hands on defect tracking, HP Quality Center for test automation and traceability, wrote project test strategies, client acceptance test plans.
Responsible for quality of Investment Statements Processing project and Vendor liaison in addition to providing daily Business Analysis customization support on the core Fidelity Profile banking software and 24 3rd party vendor integrations.
Remote deposit capture sub project for the mobile banking team and UI for both internet and mobile applications.

Confidential

Project Manager

Responsibilities:

Defining Systems Architectures and worked with key stakeholders with various lines of business to determine viability of technology solutions options.
Contributed to technical architecture documentation and reporting to upper management.
Key contributor in determining “move forward” strategies with breakdown of resource and task assignment.
Coordinated and managed documentary film shoots/events using MS Project and Mac Shared Plan.
Defined and supervised adherence of project Service Level Agreements, analyzing business impact, Risk mitigation and tactical strategies. Maintained hard - soft resource scheduling and project budgeting.
Responsible for timely staff meetings, status reporting and performed the analysis necessary for project issues resolution. Edited and oversaw quality assurance of video product delivery and produced press kit organization, content and design.

Confidential

Senior Systems Analyst

Responsibilities:

Lead Analyst on Viper application development team responsible for Systems and Business Improvement.
Managed subprojects, analyzed tuned and performance enhanced the knowledge base application which supported business customers corporate-wide.
Handled all business side customer enhancement requests, developed and documented through to technical specifications and worked with off-shore software team, testing via Use Cases, staging fix and patch delivery.