PROFESSIONAL PROFILE

• High-performing and accountable information technology operations-management leader with expertise in building/optimizing the capabilities and the resources by providing cutting-edge information technology solutions for business, IT service strategies, IT functional groups, IT policies/processes/ procedures, service level measurement systems, infrastructure, and security to maximize business results in operations of IT services in healthcare, manufacturing, distribution, supply chain, and retail industries. Skilled strategist who transforms organizational strategic plans into workable IT solutions and benchmarks performance against key operational targets/goals.
• ITIL certified and 10 plus years of IT leadership experience with extensive scope of responsibility, proven success, and track record of delivering IT services with optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes:
• Partner with cooperate executive management teams in planning and executing enterprise-level business strategies and initiatives disaster recovery, business continuity, security and compliance, growth, and competiveness leveraging cutting-edge enterprise IT solutions.
• Operational improvements through effective and efficient IT services applying ITSM/ITIL framework.
• Cost reduction - consolidation and virtualization of servers, storage, desktop, and application systems.
• Seamless integration of e-business B2B/EDI/EAI solutions with enterprise applications and databases.
• Productivity gain and revenue growth through re-alignment of service delivery and functional groups.
• Migration and consolidation of business processes through mergers and acquisitions.
• Enterprise-wide project management and software development/implementation.

Professional experience

Confidential

Managed Care Organization MCO for Medicaid, Medicare, and VCC Virginia Coordinated Care/Dual providing health insurance for qualified Virginians working in collaboration with Virginia state sponsor DMAS Department of Medicaid assistance Service and federal sponsor CMS Center for Medicare and Medicaid services.

Director, Information Technology

Demonstrated accountability to establish and leading enterprise-wide critical IT functional teams for daily IT operations, including IT infrastructure and security, IT governance and change management, IT service desk, telecommunications VOIP , enterprise-wide project management, and application support. Implemented enterprise-wide quality systems MMIS Medicaid Management Information System , improve cost structure, enhance operating performance, oversaw regulatory compliance, and built repeatable and sustainable IT processes and procedures. Mentored, coached, and supervised four IT managers for performance, productivity and service level.

Key accomplishments:

• Orchestrated the implementation of disaster recovery systems leveraging virtualization technological solution that provides high availability and failover with robust RPO/RTO. Led to establish the enterprise wide business continuity plan BCP and IT security posture to meet the growing demands of IT compliance SSAE -16, SOC2 for HIPAA, HITECH PCI, SOX, and other state and federal regulatory requirements.
• Played lead role to evaluate and decision making of new enterprise application solutions such as QNXT, e-Clinical Works, EHR/EMR, Clinical Management System CCMS , iCES Claim Editing System replacing legacy application GE-IDX, HIPAA EDI through design, implementation, and migration. Led and involved in RFP process, negotiating master contracts, SOW, underpinning contracts for hosting and SOC2 compliance requirements.
• Managed enterprise-wide project resources, progress, completion timeframes, and budget while exceeding key operational performance targets, with results that include:
• 60 percent reduction of server footprints in the data center through Server Virtualization.
• 20 percent reduction in cost to maintain and support IT Infrastructure through Virtual Desktop Infrastructure.
• 80 percent faster in server provisioning and application deployment.
• 99 percent reduction in dropped calls in call centers by implementing DR systems for telephony VOIP .
• 50 percent increase of IT service level exceeding customer expectations by redefining the existing and new SOP, policies, and procedures as a outcome of the recommendation provided by Six Sigma Black Belt project.
• 30 percent increase in system performance by upgrading data network pipes from 100 Meg to 2GB fiber line between the Primary the secondary data centers along with the MPLS circuit at divisional locations.
• 40 percent increase in system performance by upgrading VOIP MITEL phone system, IVR and other call center applications to monitor for performance and compliance Call abandonment rate and service level .

Confidential

A division of McKesson corporation Fortune 100 Company providing healthcare products and services to healthcare facilities in primary care, extended care, and home care. Globally recognized for its outreaching distribution network and supply chain capabilities across the United States and overseas.

IT Manager

Led a dynamic team of B2B/EDI and other customer facing technology distributed across three divisional locations representing three healthcare market segments such as Primary Care, Extended Care and Home care. Provided strategic roadmap for customer technologies to exceed business growth and opportunities. Partnered with senior leadership teams for strategy and alignment of departmental goal/initiatives with the enterprise-wide goal/initiative. Provided supervision of daily business operations in collaboration with other functional teams to exceed the service level expected.

Key accomplishments:

• Spearheaded the implementation of new turnkey B2B/EDI/EAI solutions from GXS BizManager, BizLink, AI, TLi/Inovis and IBM IBM MQ, Sterling Integrator , MS BizTalk, Liaison e-suite, and web method that exceed operational performance targets and yield measurable outcomes:
• 50 percent increase in system performance, efficiency, and scalability.
• 60 percent reduction in time taken to process business transactions and hence increase productivity and service level.
• 100 percent regulatory compliance of SOX, HIPAA, HITECH, and SOC2 security concerns.
• Enhanced integration and connectivity for mergers and acquisitions.
• Increased Customer satisfaction.
• Orchestrated the design, development, implementation and migration of existing business processes to the new in-house solution known as McKesson Direct B2B Suite .
• Excellence award from corporate senior leadership team for dedication and hard work as a technical leader for the successful migration of Data Center from East Coast Richmond, VA to the West coast Rancho Cordova .
• Architected and implemented high-availability systems for customer-facing applications to enable failover and business continuity. Well-recognized and enterprise-wide initiative that involved highly trained corporate engineers, architecture team, and cooperate security team.
• Seamless migration of legacy business processes to the new environment without impacting much to the customer.
• Mergers and Acquisitions Sterling Medical, PSS World Medical, Edwards Medical

Highlight on other technical skills demonstrated:

• ANSI X12 EDI Transactions: 850, 855, 860, 832, 852, 856, 810, 820, 823, 845, 844, 849, etc. HIPAA X12 EDI transactions such as 834, 837, 835, 271, 270, 271, 276,277, 278, etc. using GXS TrustedLink iSeries EDI Translator. BizManager, AI Application Integrator .
• Oracle Enterprise One /JD Edwards ERP programming and interface with backend applications/databases.
• AS400 RPG, CLP, and SQL programming
• Secured connectivity solutions standards/protocols: SSH, SSL, AS2, VAN, HTTP/S, FTP, FTPS, SFTP, PGP

Confidential

Liberty hardware manufacturing company is a division of Masco Corporation, a fortune 500 company. Masco Corporation is a manufacturer of products for home improvement and new home construction markets. Masco is also a provider of a variety of installed products and services, including insulation for homebuilders. Comprising more than 20 companies, the Masco conglomerate operates nearly 60 manufacturing facilities in the United States and over 20 in other parts of the world.

SUPERVISOR

Supervised a dynamic team of B2B/EDI development and support distributed across three countries such as United States, Canada, and Europe. Provided strategic roadmap for EDI/B2B and supply chain strategies to meet business growth and opportunities. Partnered with senior leadership teams for strategy and alignment of departmental goal/initiatives with the enterprise-wide goal/initiative. Provided supervision of daily B2B/EDI business operations in collaboration with other functional teams to exceed the service level expected.

Key accomplishments:

• 99 percent reduction in item and pricing errors by executing the multi-country project initiatives for the real-time item catalog synchronization between the enterprise item data information and the Global Registry GS1 or 1Sync through the global data synchronization network GDSN . As a result company saved millions by eliminating the loss due to incorrect item and pricing information in the supply chain.
• 30 percent increase in efficiency and accuracy by redefining the existing SOP removing pain points for order processing feeding inbound and outbound between EDI/B2B systems and backend enterprise applications such as Oracle enterprise one/JDEdwards, and Warehouse Management System such as PKMS.

Highlight on other technical skills demonstrated:

• Spearheaded daily EDI and B2B development support, and IT projects for Canada, the United Kingdom, and the United States while maintaining strategic association with EDI team abroad for EDI development and support.
• Designed, developed, tested, and implemented software programs/solutions using Oracle enterprise one tools, RPG, CLP, and SQL programming in IBM AS400 system.
• Developed hands on EDI documents using ASC X12 EDI transactions such as 850, 855, 860, 832, 852, 856, 810, 820 etc. using GXS TrustedLink iSeries EDI Translator Liaison secured connectivity solutions and transmission such as SFTP/SSH, AS2, VAN, FTP with PGP Developed interface with Oracle/JD Edwards ERP modules and other backend applications/databases.
• Secured connectivity solutions standards/protocols: SSH, SSL, AS2, VAN, HTTP/S, FTP, FTPS, SFTP, PGP

Confidential

Senior IT Consultant

Provided IT solutions to clients.. Specialized in AS400 programming, software development, ERP packages, EDI/B2B standards, integrators, translators, and connectivity solutions. The majority of clients were of fortune 500 companies such as Baxter Internationals, Inc., IL Medtronic, Inc., MN

Key Technical Skills:

• JDEdwards/Oracle ERP, IBM AS400 Programming using RPG, CLP, SQL, DB2, DDS, RLU, SDA, FDA tools Software Development Life Cycle SDLC , EDI Development with standards such as ANSI X12, EDIFACT, TRADACOM, EANCOM, and JDEdwards ERP Programming.
• Expertise in EDI/B2B interface design and development for many ERP packages in IBM i-Series AS400 that included JDEdwards/Oracle, MAPICS, and Oracle e-Commerce Gateway solution.
• Expertise in Inovis/GXS TrustedLink iSeries TLi translator and EDI specification design, mapping, and Liaison/nuBridges Connectivity Solutions, IBM Connect: Direct
• EDI Transactions: 850, 855, 860, 832, 852, 856, 810, 820, 823, 845, 844, 849, etc. HIPAA X12 EDI transactions such as 834, 837, 835, 271, 270, 271, 276,277, 278
• Secured connectivity solutions standards/protocols: SSH, SSL, AS2, VAN, HTTP/S, FTP, FTPS, SFTP, PGP