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Business Analyst Resume

SUMMARY

  • Manage multi - dimensional programs and projects including integrated solutions with responsibilities using geographically dispersed teams of 5-200+ professionals. This includes vendors and vendor contracts, SOWs, and other contractual documents.
  • Manage multi-dimensional programs and projects including integrated solutions with responsibilities using geographically dispersed teams of 5-200+ professionals. This includes vendors and vendor contracts, SOWs, and other contractual documents.
  • Perform leadership roles including Agile Project Manager and Scrum Master working with Scaled Agile 4.0, JIRA, Rally, Version One, Microsoft Office, and other tools.
  • Collaborate with Product Owner, Development Team, and other Product Owners managing shared resources.
  • Facilitate Scrum Ceremonies including Sprint Planning, Daily StandUp Meetings, Sprint Backlog Grooming, and Sprint Retrospective.
  • Train and coach Scrum Team and Product Owner(s) on Agile / Scrum and Kanban practices.
  • Ensures Agile / Scrum and Kanban processes are implemented correctly aligning with the organizations practices.
  • Identifies, tracks, and assists with the removal of impediments.
  • Protects the Scrum Team distractions both internal and external.
  • Ensure required meetings that place including scheduling project meetings, producing meeting agendas, briefing materials, and meeting notes.
  • Manage the client relationship setting appropriate expectations.
  • Project and manage risk.
  • Communicate relevant information and project status.
  • Track action items and records management.
  • Work with peers and others to define, develop project-related processes leading to improvements and standardization.
  • Support cross-departmental and cross-divisional activities related to projects
  • Recognize and escalate issues with the potential of requiring upper management awareness, input, and support.
  • Serve as the single point of contact between senior leadership, department heads, and technical resources to operationalize cloud offerings, handle inquiries, develop and lead action plans, and assist with the preparation and dissemination of communications.
  • Perform various support activities to enhance the cloud service practice including generation of action item lists, tracking action items to completion, maintaining program collateral in centralized location, planning and coordinating leadership communication, and analyzing and synthesizing data to share with executives.
  • Collaborate with other teams, internal and external to the organization, to ensure practice objectives other teams are responsible for are being accounted for and completed within expected timeframes.
  • Provide Program Management of strategic business professional services practice ensuring successful execution in alignment with senior leadership expectations.
  • Review, design, and execute enhancements to practice structure, operational procedures, and communication flows.
  • Program management of transformational projects.
  • Experience organizing and directing multiple teams and departments.
  • Plan and lead strategic initiatives.
  • Familiarity with emerging technologies, cloud technologies, network security, cyber security, and other technical subjects.
  • Establish, implement, and monitor information security and business continuity standards and policies globally.
  • Works closely with all technology and business leadership - domestic and global.
  • Responsible for building an accountable, information security-conscious culture and system security infrastructure built on high quality standards backed up by effective operational procedures, status monitoring, and reporting.
  • Ensure compliance re: information security policies and practice globally.
  • Lead Big Data Migration Project moving from legacy to Big Data Platform including identification of four distinct data sources, determination of differences in the data available from each of the sources, decisions on how to populate the “gaps” in data, and business process improvements and procedures for the migrations as well identification of new data sources.
  • Work with minimal direction supporting multiple initiatives across functional areas, define strategy appropriate to the situation, manage P&L, work across divisions, with remote teams and vendors, project managers, managers and executives to prioritize requirements as well as software project management, and program and portfolio management.
  • Implement all aspects of program / project management including project scheduling, status reporting, gate reviews, executive presentations, and application of the client ’ s life cycle methodologies.
  • Define and implement creative solutions to address organization ’ s requirements leading to improved budget control, on time delivery, and exceeding expectations.
  • In corporate Rational Unified Processes, Agile, Scrum, Kanban, SAFe, iOS, and collaboration techniques to facilitate solution development and remove barriers that impact a team ’ s ability to meet goals and objectives and ensure cooperation across organizational boundaries.
  • Responsible for drafting and / or reviewing contract terms to ensure compliance with policies, includes statement of work focused on deliverables and other non-standard terms and conditions, maintenance of accurate contract records as well as drafting, analyzing and negotiating contract terms with clients and vendors.
  • Ensure teams include business and technical resources formulating product, infrastructure and compliance solutions delivering results that are consistent with the needs of the organization and that meet the planned schedule 90% of the time.
  • Define and implement PMO functions including identification of skills, tools & methodologies, training requirements, performance improvements, use of Earned Value Management as a control system - baseline planned state as target, measure using controls systems and status reporting, compare current state as baseline and variances, and correct any variances outside allowable limits taking corrective action.
  • Manage Software Solutions including content management, mobile with handheld devices and tablets including organizational change management - eLearning solutions, corporate communications, POS, mobile devices, customer web portals, Oracle - Financial & Manufacturing and SAP - Financial & HR, and others.
  • Manage infrastructure solutions including high availability, server consolidations, internet data center solutions, implementation of production monitoring tools, firewall implementation, disaster recovery, security, network solutions, database upgrades, and others.
  • Provide Program Management of strategic business initiatives for the professional services practice ensuring successful execution in the alignment of senior leadership expectations.
  • Review, design, and execute improvements to practice structure, operational procedures, and communication flows.
  • Serve as single point of contact between department heads, senior leadership, and technical staff to operationalize the cloud offering, handle inquiries, develop and lead action plans, and assist with the preparation and dissemination of communications.
  • Oversee various practice programs and operations by performing an array of tasks including administrative, generating action item lists, tracking action items to completion, maintaining program collateral in centralized location (usually electronic), planning and coordinating leadership communication, and analyzing and synthesizing data to share with senior executives.
  • Collaborate with other teams, internal and external to the organization, to ensure practice objectives other teams are responsible for are accounted for and completed within expected timeframes.
  • Experience includes 8+ years in program management of transformational projects, experience planning and leading strategic initiatives, experience with data analysis, experience organizing and directing multiple teams and business functions, and experience planning and leading strategic initiatives.
  • Experience leading initiatives such as emerging technologies, network security, cloud technologies and platforms, etc.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

  • Lead software development and customization of packaged software solutions.
  • Lead projects where JIRA was used for backlog repository as part of agile initiatives following transformation from Microsoft Office - Excel which served as the “backlog” prior to JIRA being available.
  • Work with vendors and clients to ensure contract terms and conditions accurately represent agreed to deliverables and scope.
  • Provide training as part of the transformation to ensure that the business understands their roles and responsibilities in the Agile Scrum and Kanban initiatives.
  • Lead medium to large innovative new product development engagements including multiple technologies, stakeholders, and business processes leading to technology adding value to the business including enhanced profitability, user experiences, and customer satisfaction.
  • Manages, forecasts, and reports on project schedule - planned and actual, project financials, and resource utilization with an understanding of revenue models and cost to completion projections providing management with information so that they can make educated decisions on next steps, risk management, and changes.
  • Manages the capital budget for project expenditures both actual and forecast.
  • Manages issues, risks, and changes based on the agreed upon processes and tools established by the PMO.
  • Define approach for conduct of compliance reviews for CCPA and other compliance initiatives. This is for use on client engagements to document status of compliance initiatives, planned remediation including target dates, identification of acceptance of risk if decision is to “not remediate”, and other pertinent information.
  • As Senior BA, worked with client (internal and external), audit and compliance teams, and others to define gaps and areas for improvement, provide recommendations on approach including ROI for each, and presented to all levels of management within the organization.
  • Interact with Executive and Compliance committees, senior leadership, vendors, and business executives to ensure approach understood and complied with as part of management responsibilities.
  • Provided leadership for compliance and software projects.
  • Work with other consulting firms, audit teams, and vendors to identify options for remediation specific to CCPA using One Trust and other tools.
  • Conduct pre-assessments for clients so that they can identify gaps, document a plan for remediation including schedule and proposed approach, and ensure that executive management is apprised of the situation and aware of their obligations.
  • Work with clients on privacy compliance remediation programs including pre-assessments, review of reports from internal and external auditors, and document project plan including schedule for completion.
  • Clients included automotive; transportation

Confidential

Engagement Manager / Scrum Master

Responsibilities:

  • Product development for transformation of contracts management system to ensure aligned with current requirements from the business units and the clients, to provide broader functionality, to enhance the data available to internal and external users of the system, to provide clients with access to their information using a web portal, to allow users to make reservations online, and other user-friendly features. Client anticipated that the requirements had remained stagnant for several years. After working with the user community, there were 500+ additional requirements. Significant areas such as roll-out plan and funding were critical to moving forward with the initiative.
  • Work with vendors and clients to ensure contract terms and conditions accurately represent agreed to deliverables and scope.
  • B2B eCommerce solution including web portal for conduct of eRetail transactions for boutiques as part of the resort experience for high-end resorts. This included both access from traditional workstations as well as from mobile products such as iPhones and tablet PCs.
  • Product development initiatives include iOS, C++ and JAVA.
  • Product development focused on security software includes resolution of problems and any resulting changes.
  • Transformation from SQL to Azure Cloud including four teams for each of the different data sources and schedules. Teams included onshore and offshore resources who were FTEs and contractors. The work was performed onsite to ensure integration of the business teams into the overall completion of the transformation. Each team was led by a Scrum Master and included BA and data SMEs.
  • Served as the Agile Coach for a transformation from traditional SDLC to an Agile framework. This included implementing Version One; using JIRA and establishing initial product backlogs; training teams including IT and the business on Agile practices; initiating all Agile ceremonies and delivering artifacts; defining schedules; and reporting to management. This engagement was part of a sales initiative to add value to the current outsourcing in place. Focus areas included mobile solutions so that the sales teams could quickly assess how each vendor was doing in regard to projected vs actual sales, enhancing both vendor and sales ability to have accurate information available quickly by providing a web portal where vendors and sales had access to information appropriate to their business functions. Worked with the sales team to define and document the presentation materials to be used for meetings with executive management and conducting those presentations. (Food and Beverage)
  • Use of data analytics as part of the analysis leading to identification of alternative solutions.
  • Address CCPA guidelines as they apply to privacy of information to be included in any new development efforts to ensure compliance. This includes the use of One Trust. (Internal Practice Development)
  • Conduct Vulnerability and Threat Analysis as part of oversight and governance responsibilities.
  • Key Results: Projects on time (90%); Add-On Business (95%)
  • Technical environments include: Cisco; networking; JIRA (Confluence; GreenHopper); Version One
  • Clients included hospitality; food and beverage; and consumer products.

Confidential

Consulting Manager

Responsibilities:

  • Product development for transformation programs to convert health insurance policies and Life/Annuity policies from multiple Policy Administration Systems (PAS) to one target system including the transition of policy servicing. A critical aspect of this was the management of inter-project dependencies. These dependencies were part of design considerations and integration testing with all users involved in the final user acceptance testing component. (iOS; Agile / Scrum; Compliance; Custom Software Development)
  • Work with clients to define, design, and implement mobile solutions using handheld devices for use by sales and for inventory control.
  • Work with vendors and clients to ensure contract terms and conditions accurately represent agreed to deliverables and scope.
  • Product development for the automation of all processes, calculations, and BOBJ reporting for imputed interest in SAP - Finance. The calculation of Imputed Interest is a critical business process which produces results ranging between $25MM-$30MM per month. The current calculation is performed using Excel using data provided from various sources. This includes acceptance test, parallel processing, and IT SOX Compliance. (Agile / Scrum / SAFe; Compliance)
  • Product development for the automation of all processes, calculations, and BOBJ reporting for qualified expenses in SAP - Finance. Qualified Expenditures is one of the major components in the calculation of capitalized interest. Currently, the calculation of Qualified Expenditures is performed manually using data pulled from SAP. This includes IT SOX Compliance. (Agile / Scrum / SAFe; Compliance)
  • Product development for the automation of all processes, calculations, and BOBJ reporting for all corporate projects including design and building of new products and facilities in the US and Canada. (Agile / Scrum / SAFe)
  • Presentations including documenting the material to be presented, meeting with management and key executives, including audit and steering committees,
  • Vendor and contract negotiations, product implementation including vendor management, EDI, MDM, Corporate Communications, and interface with SAP - Payroll for implementation of a product solution where employees can use their corporate IDs or mobile phones to purchase at the corporate cafeteria and coffee shop using QuickCharge. The Pilot included executives and other FTEs for a period of 6-pay periods. (Kanban)
  • SAP Interfaces to SAP - Payroll and reporting for all divisions of the organization, regulated and non-regulated, for the implementation of a state-of-the-art expense reporting system hosted at Chrome River for employee expenses and corporate purchases. This includes acceptance testing and IT SOX Compliance. (Compliance; Kanban)
  • Robotic process automation processes and procedures for product development using UiPath and SOX compliance across all divisions of the organization. All process automation is completed following Agile / Scrum best practices. (Compliance; Scrum)
  • Manage solutions development for multiple health insurance lines for their annual enrollment including production of cards and booklets, associated infrastructure projects including the mirrored production environment for testing (Kanban).
  • Convert from Cisco phones to Microsoft Skype for Business for calls and meetings with the goal to reduce desk space usage in an Agile / Scrum work environment. Interfaced with the client’s internal team to determine license needs; projected costs including licenses and headsets; addition of phone numbers for new employees without incurring the costs associated with the Cisco phone set. Pilot the solution with a small team and moving to a larger group. (Kanban)
  • Provide ongoing customer support for the integrated multi-day test of client’s hosted facility, following move from Philadelphia to Atlanta, for critical products including multiple business functions, customers and vendors to ensure compliance with BAAs and federal regulations. (Compliance)
  • Define and document practice project plan templates for project management, impact analysis and ISO 22301; Annual Training Plan; and internal campaign collateral including introductory mailing, presentation documentation, and meetings with account management teams - Retail Practice. (Practice)
  • P roject Management - EMV implementation for Hotels including Boutiques and Food and Beverage in resort properties including upgrades for Front Desk for major resorts enterprise - Hospitality. (Agile Scrum)
  • Technical environments include: Cisco; networking; JIRA; Rally; Version One
  • Key Results: Projects on time (80%); enhanced product development thru innovative use of technology and improved profitability (50%)

Confidential

Senior Manager / Senior Business Analyst

Responsibilities:

  • Manage software development and release management using Rally, Microsoft CRM, iOS, and Microsoft Team Foundation Server (TFS) for product development of a comprehensive health insurance software solution used by providers and their agents during annual renewal. 85% of enhancements were implemented as scheduled.
  • Work with vendors and clients to ensure contract terms and conditions accurately represent agreed to deliverables and scope.
  • Manage design and implementation of an integrated admissions, enrollment and registration, student demographics, grades, attendance, and other for students in advanced education at colleges and grad schools. This included data and the portals for educators, parents, and students.
  • Work on engagements for one of the largest community of health care clients to ensure information requested during the bid process was availability re: compliance with AICPA SOC 2 Type 2 and HIPAA. This included conduct of the initial assessment and remediation based on the findings working with one of the Big 4 and internal audit during the first phase which was limited to Security and Availability. Subsequent phases addressed responses for Security, Availability, and Privacy.
  • Design and implementation of enhanced casino management system to include tracking all comps based on use of slot machines and other gambling events using “credit card” for room and / or restaurants/bar charges.The design included ensuring that Nevada Gaming Regulations were addressed and complied with.
  • Manage content management engagements for a BI firm to provide them a better analysis tool when working with their clients to ensure required support is in place and to determine opportunities for additional sales. This effort included requirements gathering, defining project schedule, and identifying specific products available to be used, and coordinating vendors responses to the RFP and for demos.
  • Direct the implementation of an electronic records management program. Focus on planning, requirements, and design of a comprehensive SharePoint solution using Records Manager and other add-on tools for a more robust solution. Team included both technology and business resources distributed throughout the US. Focus on identifying and classifying the records, documenting the associated process flows, and recommending improvements in those processes. The engagement was completed on time and under budget.
  • Manage program of software solutions development for a records management organization from concept thru UAT using Agile/Scrum for rapid product development. Projects included a global capability to enable sales to enhance their ability to identify new opportunities and mobile technologies including tablet PCs and handheld scanning devices for chain of custody and compliance solutions. Technical environment included Microsoft development tools, .Net, Microsoft Silverlight (admin portal), SSRS (SQL Server Reporting Services), JAVA, WEB, Oracle, BI data and reporting, Visual SourceSafe, and master data management (MDM). Use of Agile / Scrum techniques reduced the development time by 50%. Customer satisfaction improved 25% based on survey results.
  • Manage Product Life Cycle engagement including conducting facilitated sessions with key constituents to define requirements, identification of packaged solutions options, rapid vendor response leading to product recommendations and decision.
  • Manage content management system requirements, design, customization, and implementation. This included all aspects of the development and project life cycles. Documentum was the content management solution in place.
  • Design and manage onboarding processes, executive scorecard, service and contract management, SLAs, change and problem management as the single point of contact across service lines. Manage process adherence, improvements, and KPIs. Overall responsibility for service improvements for the critical roll-out of a new product to service providers.
  • Manage SOC2 Type II compliance initiatives focused on software enhancements, process improvements, and enhanced security, continuity, availability, and privacy of protected data (PHI). 90% of the enhancements were implemented on time reducing the exceptions by 80%.
  • Work with a client to facilitate decisions regarding how to better manage the product life cycle including conduct of facilitated meetings to determine gaps, identification and selection of packaged solutions to support the changes to the life cycle, product life cycle revisions, and plan to integrate those solutions.
  • Manage project focused on enhancing the customer and associate experience for an eRetail organization including project initiation, requirements and design through implementation. Utilized Microsoft Project Web Access and Enterprise to assign resources and track time and Financial Management System for forecasting and tracking costs. Solution includes interfaces with SAP-CRM, Siebel CRM, SalesForce.com and SharePoint.
  • Manage implementation of state of the art encryption and de-identification solution to ensure PCI compliance for a card services organization. Utilized CA Clarity as part of the portfolio management process to track resources, availability of resources, and financials - forecast and actual.
  • Technical environments include: Cisco; networking; JIRA; Version One
  • Key Results: Projects on time (85%); enhanced product development thru innovative use of technology; high client satisfaction ratings (50-80%); and improved profitability (30-45%).

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