TECHNICAL SKILLS

• Exposure, knowledge, usage and/or administration of Release, Management/Change control, defect tracking and code deployment tools including but not limited to the following: Configuration Management/Version control/Deployment: Telelogic CMSynergy Continuus , CVS, HP-VAX CMS, Rational Clearcase. Mercury ITG/Kintana, Merant Version Manager PVCS , Team Foundation Server TFS Defect/Change Tracking: Rational Clearquest, Telelogic ChangeSynergy, Remedy, Serena Team Track, GSS, HPQC HP Quality Center Web/ Development and deployment tools: Netscape IPlanet, Microsoft Visual Interdev,Microsoft Visual Studio, Marimba Operating Systems: Unix, Windows, Red Hat Linux
• Database Tools: Toad, SQL Navigator, SQL Plus

PROFESSIONAL EXPERIENCE

Confidential

Change Control and Release Management

• Team Lead focused on overall management of the release processes to include management of release issues, tasks and risks. Involved in planning, implementation, documentation, and enforcing all activities involving change control and release management. Daily activities and responsibilities included:
• Performed CCRM tasks to support the CoreERP project implementation of Oracle EBS to replace SAP . Integral participant in the Go Live efforts for an implementation with significant business impact.
• Reviewed migration requests for detailed implementation plan and appropriate functional approvals required per the production support change process to deploy changes to test environment.
• Utilized Tivoli
• Acted as the gatekeeper to the production environment, ensuring consistency in policies and operational procedures, release integration testing and production validation
• Assisted in managing projects and interdependencies to ensure milestone adherence and ensure the integrity of the release can be measured
• Conducted weekly implementation readiness reviews to validate release packages being ready for deployment. Co-chaired CAB meetings to review CRs in GSS tracking system and obtain approvals to migrate changes to production.
• Interfaced with and manage multiple internal and external teams' configuration needs during release pipeline activities
• Coordinated impact analysis of changes / delays to the release and risk mitigation steps
• Prepared code migrations in Kintana code deployment tool for migration to production
• Submitted Requests for Change RFCs via My Oracle Support MOS system for changes approved for migration to test and production environments. Reviewed action plan provided by Oracle for accuracy and scheduled changes based on release schedule, oracle availability, dependencies, task sequence and production outage schedule.
• Tracked change requests, RFC details, implementation plan and history via HPQC HP Quality Center
• Logged production defects in the CoreERP project HPQC tracking system and coordinated syncing of all code migrated to production into the project development lifecycle.
• Reported release status to senior management and stakeholders
• Act as primary liaison between functional groups for change and release management purposes
• Ensured Release Management documentation set was maintained via sharepoint.
• Ensured Release Management processes are developed further, continuously monitored and improved over time to ensure optimal efficiency
• Followed ITIL Process Standardization in Service Strategy, Service Design, Service Transition Service Operations
• Participated in milestone reviews, business Go/No-Go reviews, post implementation reviews
• Participated in internal and external audit meetings KPMG involving the change and release process, demonstrated reporting of code changes from Kintana code deployment tool .
• Coordinated activities throughout the release lifecycle
• Maintained and monitored the release calendar and communicated changes to stakeholders
• Managed risks and resolves issues that affect release scope, schedule and quality
• Communicated timelines for each release phase, entry and exit, and changes to those timelines
• Worked with QA, Development and Operations to ensure that development projects adhere to the release process and change procedure guidelines
• Participated in new change control tool testing and selection trials.
• Provided 24/7 availability and on call support.

Confidential

Change/Release Management

• Team Lead focusing on planning, implementing, documenting, training and enforcing all activities involving change and release management. Daily activities and responsibilities included:
• Managed the release and change request calendar used for scheduling daily code promotions /deployments to QA, Certification and Production environments.
• Chaired the release meetings to discuss upcoming releases to production, dependencies, environmental changes new applications, servers, databases Maintained and updated a release planning calendar and distributed to all stakeholders as well as posted updated calendar to Sharepoint. Provide status and meeting minutes.
• Responsible for resource planning and conflict resolution involving all planned and unplanned releases.
• Knowledge of dependencies, environment changes and infrastructure related to applications to accurately plan and schedule releases and mitigate risks.
• Managed multiple daily releases and large project interdependencies.
• Responsible for improving upon and enforcing the change and release management process

ENVIRONMENTS MANAGEMENT

• Coordinated activities involving new environments and new applications being installed in the QA/Certification and Production environments. This includes coordinating activities related to infrastructure needs and changes, DBA activities and tasks involving development and system engineers while also providing change and release management support.
• Assisted with new environment configuration databases, file server directories to insure latest files and code exist and are in sync with latest baseline.

BUILD/CONFIGURATION MANAGEMENT

• Performed daily change management duties including code promotions/deployments, troubleshooting possible code promotion errors and notifying and working with development and DBA teams to resolve issues. Utilized PVCS and Team Foundation Server for source code control, code deployments and Team Track to track deliverables and release notes by promotion and environment as well as log defects found during a promotion.
• Performed configuration, build, change and release management for Agile SPRINT projects across various .NET, php, oracle 9i and 10g, sitecore projects and responsible for both front end and backend end code promotions. Participated in SCRUMS.
• Utilized various tools to perform job duties including: Marimba, PVCS, SQL Plus, SQL navigator, Putty, Hummingbird Exceed, WS FTp Pro, Toad and Beyond Compare.
• Created, updated and maintained documentation via Sharepoint and shared directories i.e. lessons learned, deployment and process documentation
• Experienced in working with and training offshore teams.
• PVCS and Serena TeamTrack administration.
• Confidential Software Configuration Manager Contractor Responsible for regularly scheduled software unclassified and classified software builds and packaging media on Windows for the government DOD Joint Tactical Radio Systems project using CVS version control repository installed on Linux systems. Utilized putty, Remote Desktop and Cygwin to access Linux servers from Windows, remote login to Windows servers and workstations and emulate a Linux environment from Windows. Utilized Serena Dimensions for creating and managing SCR's Software Change Requests . Created and updated Release Notes, Release Description Documents, Media documentation, Software Version Description and Software Product Specifications documentation. Confidential - Change and Release Engineer Contractor Created ITG deployment packages utilizing Mercury ITG.
• Monitored the ITG Server. Controlled and provide access to the ITG dashboard. Created and maintain Environments and Workflows. Performed migrations for Dev/Test/Prod by executing packages that were either database migrations or Windows server file migrations .NET . Admin access to Windows servers for troubleshooting, backing up files and deployment verification. Exposure to .NET language. Provide access reports for monitoring and audit purposes.
• Exposure to and basic understanding of SQL Server and Oracle 9i and 10g databases to interpret errors given by the application being deployed to communicate to development team for resolution.

Confidential

• Responsible for reviewing and taking control of the majority of Change Requests submitted via the Remedy tracking system. Analyzed/Reviewed change impacts related to IT and business process control Manage and Coordinated deployments in all environments in conjunction with Project Managers, Business owners and Technical teams. Responsible for planning, scheduling, assessing impact to environments for each requested change in order to properly plan deployments with minimal impact to users and planned impacts if necessary to processes, servers, databases, etc.
• Tracked deployment progress via Remedy, email and conference calls.
• Responsible for having knowledge of various environments, applications, database functions, code in order to assist in timely and efficient resolution to deployment issues and/or being able to escalate to proper team due to having some knowledge of issue. Ability to learn new applications, processes and procedures and be a knowledge base for projects. Managed compliance with established change control procedures Adhere to processes and practices defined for release and change management and document new processes, procedures release notes, rollback plans, deployment/build/ documentation Ensured compliance with internal and external audit requirements Ensured proper, complete and timely communication and coordination of all change activities Assisted in process improvement efforts and provide process training as needed and be multifunctional and muti-tasking.
• Able to work with the business user to translate requests into technical requirements.

Confidential

• Software Configuration Manager Contractor Responsible for regularly scheduled software builds and packaging using Rational Clearcase and LabWindows for delivery to DOD. Knowledge of ADA programming language and usage of Clearcase in a Windows and Unix environment.
• Ability to troubleshoot build and deployment errors to determine if they are SQL server database errors or environment errors. Managed multiple releases with interdependencies. Responsible for maintaining problem tracking report drop-down lists, user accounts, email notification lists, user permissions and group access lists in Rational Clearquest. Assisted users with Clearcase access issues pertaining to set up of proper registry servers, group access, vob server mappings, vob tags, starting views, mounting VOBs on both Unix and Windows. Chaired CCB meetings and generated reports from Clearquest Responsible for initial project branch creation and labeling as well as merging of development code changes, checkout/checkin of software, building software, release labeling of software and updating and maintaining accurate config specs for each project view to insure accuracy of changes being included in the builds. Maintained existing nightly build scripts. Documented build processes and updated existing processes. Confidential - Configuration/Data Manager Contractor , Provided technical support services across multiple projects involving both software and hardware development. Required to coordinate tasks with Systems, Software, and Build Engineers to maintain control over the project requirements and product baselines. This includes hosting review boards, managing status reporting, and auditing to ensure baseline integrity. Provided weekly CM status reports to management which detailed latest development/test/release versions of the software. Managed reviews and approval activities for prime contract, subcontract, and internal technical publications generated in support of the program. Required to generate plans, provide briefings, and utilize tools common to the development environment. Responsible for daily configuration and process management of the company product software from authorization of test builds, throughout various transitions of the tasks/activities to the release process using Rational Clearquest defect/task management tool. Processed releases documentation and software media using the company developed document control and release system DCARS Assisted in maintaining, recording documentation via data entry, data verification, and scanning and uploading documentation into the storage/library. Usage of Rational Clearcase code management tool to store software documentation, version tracking check in/check out and creating and applying CM current labels to the released documents. Performed data management, records management, CM documentation management and updates. Confidential - Configuration Manager Contractor Experienced with MicroVAX 3400 Series running HP OpenVMS 7.2, utilizing CMS Code management tool-with ECO Cobol code to perform regularly scheduled stagings builds and deployments in Unix utilizing the code extracted from CMS and ftp to transfer code to Unix server. Responsible for insuring the latest builds were transferred to the AMD Dresden Germany location for installation using tar and rcp. Performed regularly scheduled builds on Red Hat Linux platform and running ant scripts to retrieve and compile code from CVS code management tool. Utilized CVS code repository on Linux and Windows platforms to retrieve and store code for builds and documentation. Responsible for monitoring the CM notification inbox to review new CR notifications and updating and assigning CRs that were submitted via the in house change tracking tool. Reviewed CR information for accuracy and SOX Sorbanes-Oxley compliance. Assisted with CM process improvements for compliancy with SOX to insure client had a successful audit. Responsible for updating CM documentation to include specific SOX compliancy verbage and enforcing SOX compliancy within the CM and development teams. Performed internal audits of CM process documentation standards and change tracking workflow tool. Interacted with client, contractors and vendors effectively to insure that the process is being followed as well as act as liaison between the dev, test and management teams to insure the success of the project. Communicated any risks to management determined throughout the development to release lifecycle. Responsible for executing weekly scripts to reconcile any changes between CM build/staging area and Production to maintain the integrity of the software between systems. Usage of Microsoft Visual Interdev to stage and release web based changes to CR tracking system. Confidential -Defect Manager Contractor , Process development, process implementation and process management. Develop, document and manage the defect tracking process using Rational Clearquest. Documented a User Guide and trained test and development teams on defect tracking workflow, process and usage of defect tracking tool. Continuing user support on defect tracking process and daily tool usage. Some usage of PVCS. Responsible for handling requests for all new user accounts, applications and reports to be populated in Clearquest defect tracking tool. Organized and chaired regular Change Control Board meetings involving development and test team management to make decisions regarding change requests. Provide daily reports to development teams, test teams and management regarding outstanding defects to be resolved or retested. Responsible for monitoring, editing if necessary and closing all defect tickets. Responsible for providing reports to all CCB team members to review new defects Interact effectively with client, contractors and vendors effectively to insure that the process is being followed as well as act as liaison between the dev, test and management teams to insure the success of the project. Communicated any risks determined throughout the defect tracking lifecycle to management. Proficient in Excel, Word, and Visio for creating and maintaining documentation and workflow diagrams outlining the cm/defect tracking process and exporting Crystal Reports from Rational Clearquest to Excel. Proficient in Outlook for scheduling CCB meetings and reserving conference rooms. Performed execution of test cases to assist with various phases of the testing lifecycle. Confidential QA/CM Tools Administrator Administration of Telelogic formerly Continuus CMsynergy/Active CM code repository and Changesynergy defect tracking tools in a Windows/Unix environment. Duties include: Installations, upgrades, setting up user accounts and access, server administration, troubleshooting, licensing and maintenance, Informix database administration, maintaining triggers and templates used for email notification Experienced managing code used for web development and configuration and automatic web publishing build and deployment of web applications using the Telelogic WebSynergy tool. Responsible for webserver administration using Netscape Iplanet troubleshooting, maintenance, start/stop servers,configuration Responsible for installing and/or providing the IBM Websphere integration with the CMsynergy tool to the web developers. LDAP administration to provide authentication service for Changesynsergy access using a single list of authorized users and passwords. Interacation with users to provide support for user access problems, new user set up, assist with user installations. Coordinated user training session on the CM tool and was the instructor for walk-throughs on the defect tracking tool usage and process. Required to effectively interact with QA/test team, NT/UNIX system administrators, developers and Project Managers on a daily basis. Created installation documentation and forms for users and maintained an intranet website to store these for users to access when needed. Utilized Siebel ticketing system as administrator to review and assign tickets submitted in regards to the CM tools to CM team. Knowledge of Unix/Windows system administration to perform administrative tasks that require root access such as editing vi shell scripts, maintaining user aliases for sending notification emails from the CM tools, password files, host files, router, running cron jobs and troubleshooting. Utilized SSH to create secure shell accounts for development team to access CM tools securely and remotely from their development servers Responsible for implementing a failover/recovery installation of the CM tools and installing multi-site DCM- Distributed Change Management installations on the servers being used in India. Understanding of NFS file sharing mechanism between UNIX servers to mount file systems between development servers and CMSynergy installation server to run clients from the development servers and assist with failover/recovery installations. Responsible for customizing and implementing new workflows in the defect tracking tool which requires knowledge of configuration files, XML, Unix and Visio. Required knowledge of Windows XP/NT and Unix

Confidential

• Buildmaster Performed software builds and created product releases for quality assurance QA testing and final products to Production. Responsible for the success of regularly scheduled builds and managing the release process, in a multi-tier UNIX/Windows development environment Visual Studio, java, file upload from client to business server with HTTP protocol . Responsible for administering the software configuration management SCM system Implementing an SCM process-SCM plan, configuration audits verification of the current physical representation of each configuration item matches its current specification, checklists configuration identification naming and numbering conventions to be used for all types of configuration items , configuration status accounting full documentation set comprising each configuration baseline, proposed and approved configuration changes and the implementation status of each, and the as built configuration of the deliverable Required to make necessary changes edit shell scripts and have knowledge of csh, ksh and Unix. Responsible for being able to utilize Clearcase Change Management tool in a UNIX/Windows environment using TAS TotalNet Server to perform SCM duties VOB creation/administration, migrations/baseline creation, config spec modifications, branching, merging and administrative duties upgrades, patching, maintaining user database, troubleshooting, licensing and trained developers on usage of tool. Responsible for maintaining TAS and resolving any network issues involving TAS. Utilized SSH to create secure shell accounts for development team to access CM tools securely and remotely from their development servers Understanding of NFS file sharing mechanism between UNIX servers to make file systems available across the network. Utilized Xterm. Administered Rational Clearquest bug tracking tool maintained user database, schema changes . Some work with SourceSafe version control tool. Required to effectively interact with QA/test team, NT/UNIX system administrators, developers and Project Manager on a daily basis. Created and implemented build and deployment process forms and documentation to create a build process to implement for development and test teams.

Confidential

Configuration Management Analyst

• Performed software builds and created product releases for quality assurance QA testing and final products that are delivered to Cpnfidential. Responsible for the success of regularly scheduled builds and managing the release process, in a UNIX/Windows development environment Visual Studio, java . Responsible for administering the software configuration management SCM system Implementing an SCM process-SCM plan, configuration audits verification of the current physical representation of each configuration item matches its current specification, checklists configuration identification naming and numbering conventions to be used for all types of configuration items , configuration status accounting full documentation set comprising each configuration baseline, proposed and approved configuration changes and the implementation status of each, and the as built configuration of the deliverable Required to make necessary changes edit shell scripts and have knowledge of csh and ksh Responsible for being able to utilize the Continuus Software CM tool to perform SCM duties software builds using Objectmake administrative duties upgrades, creating and maintaining Informix database server, backing up and unpacking databases, patches , performed troubleshooting and Unix system administration. Responsible for creating and updating matrices for each version of software that was delivered to NASA for use and was currently in use. Performed checkouts verified the functionality of the software with integration prior to formal testing to identify problems Confidential
• PC Technician co-op Responsible for providing technical support to Johnson Space Center NASA Performed upgrades of current operating systems to Windows 95 and NT Responsible for some hardware installation and configuration of various devices Installed, configured and troubleshooted the email system Microsoft Exchange Utilized some knowledge of TCP-IP